NORMANDY NURSING CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Normandy Nursing Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

NORMANDY NURSING CENTER
7301 ST CHARLES ROCK RD
SAINT LOUIS, MO 63133
(314) 862-0555

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

78%

Number of Residents and Certified Beds

  • Residents: 91
  • Certified Beds: 116

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

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Resident Services

The information below lists services this facility has provided for residents from October through October 2010. During this period, the most common type of service provided was "Clinically Complex". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Normandy Nursing Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 0-1
- No Signs of depression
100.0%
Total Percent:100.0%
 

Rating Details For Normandy Nursing Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours13 Minutes41 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours20 Minutes33 Minutes
Certified Nursing Assistant (CNA) Hours1 Hour and 33 Minutes1 Hour and 53 Minutes
Total Licensed Nurse Hours33 Minutes1 Hour and 14 Minutes
Total Nurse Hours2 Hours and 6 Minutes3 Hours and 7 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Missouri are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityMissouri Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90-100%93%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination68%88%

Long-Term Stay Deficiencies

Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-3%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder22%38%
Percent of Long-Stay Residents Who Were Physically Restrained2%4%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair-3%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores-10%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder1%5%
Percent of Long-Stay Residents Who Are More Depressed or Anxious6%11%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased8%11%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain5%4%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse5%9%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection-9%
Percent of Long-Stay Residents Who Lose Too Much Weight-7%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season90-100%87%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/27/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Environmental

Keep Sound Levels Comfortable.
  • Inspection Date: 02/09/2009
  • Correction Date: 02/28/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/07/2011

Nutrition and Dietary

Make Sure That the Attending Doctor Orders Special Diets.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/07/2011
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/07/2011

Quality Care

Develop/Implement Required Procedures for the Administration of Immunizations.
  • Inspection Date: 02/09/2009
  • Correction Date: 03/20/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 01/14/2010
  • Correction Date: 03/02/2010
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/07/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 02/09/2009
  • Correction Date: 03/20/2009
Do an Assessment of the Resident Every Year.
  • Inspection Date: 02/09/2009
  • Correction Date: 03/20/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them.
  • Inspection Date: 02/09/2009
  • Correction Date: 03/20/2009
Make Sure That Doctors See a Resident's Plan of Care at Every Visit and Make Notes About Progress and Orders in Writing.
  • Inspection Date: 02/09/2009
  • Correction Date: 03/20/2009
Make Sure That Doctors Visit Residents Regularly, As Required.
  • Inspection Date: 02/09/2009
  • Correction Date: 03/20/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 01/14/2010
  • Correction Date: 03/02/2010

Resident Rights

Have a Private Telephone Available for Use.
  • Inspection Date: 02/09/2009
  • Correction Date: 02/16/2009

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Normandy Nursing Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Post Nurse Staffing Information.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/05/2009
Follow All Laws and Professional Standards.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Have a Program to Keep Infection from Spreading.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/05/2009
Keep Safe, Clean and Homelike Surroundings.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009

Mistreatment

Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009

Nutrition and Dietary

Hire a Qualified Dietician.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Make Sure That Residents Are Well Nourished.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/05/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 10/07/2008
  • Correction Date: 10/27/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009

Resident Assessment

Do a New Assessment After Any Major Change in a Resident's Physical or Mental Health.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Electronically Record and Report Resident Status Assessments in a Timely Manner As Required in Order to Monitor Resident Health and Progress.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/29/2009

Resident Rights

Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Quickly Give a Resident's Personal Money to the Heads of His or Her Estate After the Resident's Death.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/20/2009
Provide Proof That All Residents' Personal Money Which is Deposited with the Nursing Home, is Secure.
  • Complaint Filed: 02/09/2009
  • Correction Date: 02/09/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 02/09/2009
  • Correction Date: 03/24/2009

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Normandy Nursing Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 01/27/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 02/09/2009
  • Correction Date: 02/28/2009

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/07/2011
Source: Medicare Nursing Home Compare; Missouri Department of Health & Senior Services - Retrieved 2011