PONTCHARTRAIN HEALTH CARE CENTER

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Pontchartrain Health Care Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

Very High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Extensive Services

Special Care Low

Clinically Complex

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Louisiana are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 02/18/2011.

Administration

Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 01/13/2010 Correction Date: 02/26/2010
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 02/18/2011 Correction Date: 05/06/2011
Keep Accurate and Appropriate Medical Records. Inspection Date: 02/18/2011 Correction Date: 05/06/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Keep All Essential Equipment Working Safely. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Keep All Essential Equipment Working Safely. Inspection Date: 01/13/2010 Correction Date: 02/26/2010

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 01/13/2010 Correction Date: 02/26/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 01/13/2010 Correction Date: 02/26/2010

Pharmacy Service

At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 01/13/2010 Correction Date: 02/26/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 01/13/2010 Correction Date: 02/26/2010

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Provide Activities to Meet the Needs of Each Resident. Inspection Date: 01/13/2010 Correction Date: 02/26/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 02/18/2011 Correction Date: 05/06/2011

Resident Assessment

Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home. Inspection Date: 02/05/2009 Correction Date: 01/01/1900
Make Sure That Doctors See a Resident's Plan of Care at Every Visit and Make Notes About Progress and Orders in Writing. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Make Sure That All Needed Doctor Visits Are Made Personally by a Doctor, As Required. Inspection Date: 02/05/2009 Correction Date: 03/22/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 02/18/2011 Correction Date: 05/06/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 02/05/2009 Correction Date: 03/22/2009

The table below lists incident reports by the nursing staff or administration for Pontchartrain Health Care Center, as well as complaints by residents or their family in the previous three years.

Mistreatment

Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property. Complaint Filed: 11/04/2010 Correction Date: 12/15/2010

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Complaint Filed: 10/14/2009 Correction Date: 11/23/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 11/04/2010 Correction Date: 12/15/2010

Resident Rights

Let the Appropriate People See and Talk to Each Resident. Complaint Filed: 07/30/2009 Correction Date: 09/10/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Complaint Filed: 07/30/2009 Correction Date: 09/10/2009
Try to Resolve Each Resident's Complaints Quickly. Complaint Filed: 10/14/2009 Correction Date: 11/23/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Complaint Filed: 11/04/2010 Correction Date: 12/15/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Pontchartrain Health Care Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 02/14/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 02/03/2009 Correction Date: 02/10/2009
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 01/12/2010 Correction Date: 03/09/2010

Corridor Walls and Doors

Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 02/03/2009 Correction Date: 02/10/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 02/03/2009 Correction Date: 03/04/2009
Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 01/12/2010 Correction Date: 01/18/2010

Exits and Egress

Rooms That Can Be Unlocked from Inside Without a Key. Inspection Date: 02/03/2009 Correction Date: 02/05/2009
Exits That Are Accessible at All Times. Inspection Date: 02/14/2011 Correction Date: 03/30/2011

Fire Alarm Systems

Properly Maintained Smoke Detectors. Inspection Date: 02/03/2009 Correction Date: 02/10/2009

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 02/03/2009 Correction Date: 02/10/2009
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 01/12/2010 Correction Date: 01/18/2010
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 02/14/2011 Correction Date: 03/11/2011