NORWOOD PINES ALZHEIMERS CENTER

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Norwood Pines Alzheimers Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

Medium Rehabilitation

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 07/02/2010.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 03/13/2008 Correction Date: 07/16/2008
Have a Detailed, Written Plan for Disasters and Emergencies. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 03/13/2008 Correction Date: 07/16/2008
Get Services Outside the Nursing Home That Meet Professional Standards. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Have a Detailed, Written Plan for Disasters and Emergencies. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Post Nurse Staffing Information. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Keep Accurate and Appropriate Medical Records. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Train All Employees on What to Do in an Emergency. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 07/02/2010 Correction Date: 09/01/2010

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/13/2008 Correction Date: 07/16/2008
Provide Bedrooms That Hold No More Than 4 Residents Per Room. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Have Enough Outside Airflow. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Provide Bedrooms That Hold No More Than 4 Residents Per Room. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Get Rid of Garbage Properly. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Provide Bedrooms That Hold No More Than 4 Residents Per Room. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Provide Rooms That Are Big Enough for Each Resident. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 07/02/2010 Correction Date: 09/01/2010

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Keep Each Resident Free from Drugs That Restrain Them, Unless Needed for Medical Treatment. Inspection Date: 04/10/2009 Correction Date: 05/08/2009

Nutrition and Dietary

Make Sure That the Attending Doctor Orders Special Diets. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 07/02/2010 Correction Date: 09/01/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 03/13/2008 Correction Date: 07/16/2008
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 03/13/2008 Correction Date: 07/16/2008
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 07/02/2010 Correction Date: 09/01/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/13/2008 Correction Date: 07/16/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Give or Get Special Rehabilitation if in the Patient's Plan of Care. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Inspection Date: 04/10/2009 Correction Date: 05/08/2009

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Do an Assessment of the Resident Every Year. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Keep Assessments Completed in the Preceding 15 Months in the Resident's Active Record. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Make Sure That Doctors Visit Residents Regularly, As Required. Inspection Date: 04/10/2009 Correction Date: 05/08/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 07/02/2010 Correction Date: 09/01/2010

Resident Rights

Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States. Inspection Date: 03/13/2008 Correction Date: 05/23/2008
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Quickly Give a Resident's Personal Money to the Heads of His or Her Estate After the Resident's Death. Inspection Date: 07/02/2010 Correction Date: 09/01/2010
Try to Resolve Each Resident's Complaints Quickly. Inspection Date: 07/02/2010 Correction Date: 09/01/2010

The table below lists incident reports by the nursing staff or administration for Norwood Pines Alzheimers Center, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 04/23/2009 Correction Date: 01/01/1900

Mistreatment

Protect Each Resident from All Abuse, Physical Punishment, and Being Separated from Others. Complaint Filed: 04/10/2009 Correction Date: 05/08/2009
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 04/10/2009 Correction Date: 05/08/2009

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Complaint Filed: 07/02/2010 Correction Date: 09/01/2010

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 07/02/2010 Correction Date: 09/01/2010

Resident Rights

Provide Written Records when a Resident is Transferred or Discharged. Complaint Filed: 04/20/2009 Correction Date: 09/28/2010
Tell the Resident or the Resident's Representative in Writing How Long the Nursing Home Will Hold the Resident's Bed when the Resident Temporarily Leaves the Facility. Complaint Filed: 04/20/2009 Correction Date: 09/28/2010
Write and Use a Policy That Lets Each Resident Return to the Nursing Home After a Hospital Stay or Leave for Therapy. Complaint Filed: 04/20/2009 Correction Date: 09/28/2010
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 07/02/2010 Correction Date: 09/01/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Norwood Pines Alzheimers Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 07/13/2010.

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System. Inspection Date: 07/13/2010 Correction Date: 07/29/2010
Properly Working Alarms on Sprinkler Valves. Inspection Date: 07/13/2010 Correction Date: 07/29/2010
Portable Fire Extinguishers. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Building Construction

Approved Construction Type or Materials. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 05/13/2009 Correction Date: 06/09/2009
Properly Protected Cooking Facilities. Inspection Date: 05/13/2009 Correction Date: 06/09/2009

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 04/03/2008 Correction Date: 04/28/2008
Corridor and Hallway Doors That Block Smoke. Inspection Date: 05/13/2009 Correction Date: 06/09/2009
Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 05/13/2009 Correction Date: 06/09/2009
Exits That Are Accessible at All Times. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Fire Alarm Systems

Properly Maintained Smoke Detectors. Inspection Date: 04/03/2008 Correction Date: 04/28/2008

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 05/13/2009 Correction Date: 06/09/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Illumination and Emergency Power

Properly Located and Lighted "Exit" Signs. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 04/03/2008 Correction Date: 04/28/2008
Proper Medical Gas Storage and Administration Areas. Inspection Date: 05/13/2009 Correction Date: 06/09/2009

Smoke Compartmentation and Control

Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 05/13/2009 Correction Date: 06/09/2009
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 07/13/2010 Correction Date: 07/29/2010
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 07/13/2010 Correction Date: 07/29/2010

Vertical Openings

Exit Doors That Are Held Open by Devices That Will Automatically Close on the Activation of a Fire Alarm or Smoke Detectors. Inspection Date: 04/03/2008 Correction Date: 04/28/2008