PILGRIM MANOR GUEST CARE CENTER, LLC

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Pilgrim Manor Guest Care Center, LLC. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care High

Special Care Low

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Louisiana are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/14/2011.

Administration

Train All Employees on What to Do in an Emergency. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Post Nurse Staffing Information. Inspection Date: 01/14/2011 Correction Date: 01/01/1900

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 01/08/2009 Correction Date: 02/22/2009

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 01/08/2009 Correction Date: 02/22/2009

Pharmacy Service

Properly Mark Drugs and Other Similar Products. Inspection Date: 01/14/2011 Correction Date: 02/25/2011

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 02/11/2010 Correction Date: 03/10/2010

Resident Assessment

Do a New Assessment After Any Major Change in a Resident's Physical or Mental Health. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home. Inspection Date: 01/08/2009 Correction Date: 02/22/2009

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 01/08/2009 Correction Date: 02/22/2009
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 01/14/2011 Correction Date: 01/01/1900
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 01/14/2011 Correction Date: 01/01/1900
Give Enough Notice to the Resident Before Changing the Resident's Room or Roommate. Inspection Date: 01/14/2011 Correction Date: 02/25/2011

The table below lists incident reports by the nursing staff or administration for Pilgrim Manor Guest Care Center, LLC, as well as complaints by residents or their family in the previous three years.

Administration

Keep Accurate and Appropriate Medical Records. Complaint Filed: 08/13/2008 Correction Date: 09/27/2008
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Complaint Filed: 04/08/2009 Correction Date: 05/22/2009
Make Sure That Nurse Aides Show They Have the Skills to Be Able to Care for Residents. Complaint Filed: 06/04/2009 Correction Date: 07/19/2009

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 04/08/2009 Correction Date: 05/22/2009

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Complaint Filed: 08/13/2008 Correction Date: 09/27/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 08/13/2008 Correction Date: 09/27/2008
Give Professional Services That Follow Each Resident's Written Care Plan. Complaint Filed: 09/23/2009 Correction Date: 11/07/2009

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Complaint Filed: 08/13/2008 Correction Date: 09/27/2008
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Complaint Filed: 08/13/2008 Correction Date: 09/27/2008
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Complaint Filed: 08/13/2008 Correction Date: 09/27/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Complaint Filed: 04/08/2009 Correction Date: 05/22/2009

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 08/13/2008 Correction Date: 09/27/2008
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Complaint Filed: 06/04/2009 Correction Date: 07/19/2009
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions. Complaint Filed: 09/23/2009 Correction Date: 11/07/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 09/23/2009 Correction Date: 11/07/2009

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Pilgrim Manor Guest Care Center, LLC had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 01/14/2011.

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 02/09/2010 Correction Date: 03/12/2010

Exits and Egress

Rooms That Can Be Unlocked from Inside Without a Key. Inspection Date: 01/06/2009 Correction Date: 02/26/2009

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems. Inspection Date: 01/06/2009 Correction Date: 02/26/2009

Illumination and Emergency Power

Proper Backup Exit Lighting. Inspection Date: 01/06/2009 Correction Date: 02/26/2009