GOOD SHEPHERD HEALTH CARE CENTER

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Good Shepherd Health Care Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

High Rehabilitation Plus Extensive Services

High Rehabilitation

Special Care Low

Clinically Complex

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/27/2011.

Administration

Quickly Tell the Resident's Doctor the Results of Lab Tests. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Keep Accurate and Appropriate Medical Records. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Follow Rules About Ownership or Tell the State Agency About Changes in Administrative Personnel. Inspection Date: 03/27/2011 Correction Date: 04/28/2011

Environmental

Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 10/10/2008 Correction Date: 12/02/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Provide Rooms That Are Big Enough for Each Resident. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Keep Temperature Levels Comfortable and Safe. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Keep Sound Levels Comfortable. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Provide Rooms That Are Big Enough for Each Resident. Inspection Date: 03/27/2011 Correction Date: 04/28/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 01/14/2010 Correction Date: 02/15/2010

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 03/27/2011 Correction Date: 04/28/2011

Quality Care

Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Provide Activities to Meet the Needs of Each Resident. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 03/27/2011 Correction Date: 04/28/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 10/10/2008 Correction Date: 12/02/2008
Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home. Inspection Date: 10/10/2008 Correction Date: 12/02/2008
Assess the Resident when the Resident Enters the Nursing Home, in a Timely Manner. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 01/14/2010 Correction Date: 02/15/2010
Keep Assessments Completed in the Preceding 15 Months in the Resident's Active Record. Inspection Date: 03/27/2011 Correction Date: 04/28/2011

Resident Rights

Tell the Resident Completely About His or Her Health Status. Inspection Date: 10/10/2008 Correction Date: 12/02/2008
Provide Written Records when a Resident is Transferred or Discharged. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Tell the Resident or the Resident's Representative in Writing How Long the Nursing Home Will Hold the Resident's Bed when the Resident Temporarily Leaves the Facility. Inspection Date: 03/27/2011 Correction Date: 04/28/2011
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions. Inspection Date: 03/27/2011 Correction Date: 04/28/2011

The table below lists incident reports by the nursing staff or administration for Good Shepherd Health Care Center, as well as complaints by residents or their family in the previous three years.

Resident Assessment

Develop a Plan with the Resident and Family for the Resident's Care After Leaving the Nursing Home. Complaint Filed: 06/26/2008 Correction Date: 08/04/2008
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Complaint Filed: 09/09/2008 Correction Date: 11/08/2008

Resident Rights

Protect the Resident from a Transfer or Discharge That is Not Wanted or Needed. Complaint Filed: 06/26/2008 Correction Date: 08/04/2008
Provide Written Records when a Resident is Transferred or Discharged. Complaint Filed: 06/26/2008 Correction Date: 06/26/2008
Provide Enough Notice Before Discharging or Transferring a Resident. Complaint Filed: 06/26/2008 Correction Date: 06/26/2008

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Good Shepherd Health Care Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/31/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 10/16/2008 Correction Date: 12/02/2008
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 03/31/2011 Correction Date: 05/09/2011
Portable Fire Extinguishers. Inspection Date: 03/31/2011 Correction Date: 05/09/2011

Building Service Equipment

Properly Protected Cooking Facilities. Inspection Date: 03/31/2011 Correction Date: 05/09/2011

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 10/16/2008 Correction Date: 12/02/2008
Corridor and Hallway Doors That Block Smoke. Inspection Date: 01/13/2010 Correction Date: 02/15/2010
Corridor and Hallway Doors That Block Smoke. Inspection Date: 03/31/2011 Correction Date: 05/09/2011
Signs That State That Exit Doors Are to Be Kept Closed. Inspection Date: 03/31/2011 Correction Date: 05/09/2011

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 10/16/2008 Correction Date: 12/02/2008
Properly Installed Electrical Wiring and Equipment. Inspection Date: 01/13/2010 Correction Date: 02/15/2010

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 10/16/2008 Correction Date: 12/02/2008
Corridors or Aisles That Are Unobstructed and Are at Least 8 Feet in Width. Inspection Date: 10/16/2008 Correction Date: 12/02/2008
Exits That Are Accessible at All Times. Inspection Date: 01/13/2010 Correction Date: 02/15/2010
Exits That Are Accessible at All Times. Inspection Date: 03/31/2011 Correction Date: 05/09/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 01/13/2010 Correction Date: 02/15/2010
Restrictions on the Use of Flammable Curtains. Inspection Date: 01/13/2010 Correction Date: 02/15/2010
Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 03/31/2011 Correction Date: 05/09/2011
Restrictions on the Use of Flammable Curtains. Inspection Date: 03/31/2011 Correction Date: 05/09/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 10/16/2008 Correction Date: 12/02/2008
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 03/31/2011 Correction Date: 05/09/2011

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 03/31/2011 Correction Date: 05/09/2011

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 10/16/2008 Correction Date: 12/02/2008
Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 01/13/2010 Correction Date: 02/15/2010