FAMILY HERITAGE NURSING & REHABILITATION CENTER

The information below lists services this facility has provided for residents from October through November 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Family Heritage Nursing & Rehabilitation Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Very High Rehabilitation

High Rehabilitation

Special Care Low

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Wisconsin are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 08/31/2010.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 08/31/2010 Correction Date: 09/22/2010

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 09/04/2008 Correction Date: 11/04/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 09/04/2008 Correction Date: 11/04/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 09/16/2009 Correction Date: 10/16/2009
Get Rid of Garbage Properly. Inspection Date: 09/16/2009 Correction Date: 10/15/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 09/16/2009 Correction Date: 10/16/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 08/31/2010 Correction Date: 09/22/2010
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 08/31/2010 Correction Date: 09/22/2010

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 08/31/2010 Correction Date: 09/22/2010

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 09/16/2009 Correction Date: 10/16/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 08/31/2010 Correction Date: 09/22/2010

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 08/31/2010 Correction Date: 09/22/2010
Let Residents Give Themselves Their Drugs if They Are Able. Inspection Date: 08/31/2010 Correction Date: 09/22/2010

The table below lists incident reports by the nursing staff or administration for Family Heritage Nursing & Rehabilitation Center, as well as complaints by residents or their family in the previous three years.

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 01/21/2009 Correction Date: 02/21/2009

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Family Heritage Nursing & Rehabilitation Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 09/23/2010.

Exits and Egress

Exit Stairways and Towers That Are Smoke Proof. Inspection Date: 09/10/2008 Correction Date: 01/01/1900
Exit Stairways and Towers That Are Smoke Proof. Inspection Date: 09/23/2009 Correction Date: 01/01/1900
Exit Stairways and Towers That Are Smoke Proof. Inspection Date: 09/23/2010 Correction Date: 10/04/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 09/10/2008 Correction Date: 10/04/2008

Illumination and Emergency Power

Proper Backup Exit Lighting. Inspection Date: 09/10/2008 Correction Date: 11/21/2008

Interior Finish

Fire-Resistant Interior Walls. Inspection Date: 09/10/2008 Correction Date: 10/31/2008

Smoke Compartmentation and Control

Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 09/23/2010 Correction Date: 10/04/2010