BISHOPS CORNER SKILLED NURSING & REHABILITATION

The information listed below provides an in-depth look into the type and quality of care offered at Bishops Corner Skilled Nursing & Rehabilitation. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

BISHOPS CORNER SKILLED NURSING & REHABILITATION
2432 ALBANY AVE
WEST HARTFORD, CT 06117
(860) 236-3557

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

79%

Number of Residents and Certified Beds

Residents: 103
Certified Beds: 130

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Part of a Chain or Franchise

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Nearby Cities:

Hartford | Bloomfield | New Britain

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Bishops Corner Skilled Nursing & Rehabilitation. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Ultra-High Rehabilitation Plus Extensive Services

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	1.7%
Total Percent:	1.7%

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 11-16	13.2%
ADL Index Range: 6-10	12.7%
ADL Index Range: 0-5	35.7%
Total Percent:	61.7%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 6-10	1.8%
ADL Index Range: 0-5	14.1%
Total Percent:	15.9%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	1.3%
ADL Index Range: 0-5	0.5%
Total Percent:	1.8%

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines

ADL Index Range: 0-5	3.3%
Total Percent:	3.3%

Special Care High

Comatose
Septicemia
Diabetes with daily injections and a change of order two or more days
Quadriplegia with ADL score greater or equal to 5
Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
Fever with pneumonia, or vomiting, or weight loss, or feeding tube
Parenteral/IV feedings
Respiratory therapy for 7 days
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 2-5 - No Signs of depression	0.3%
Total Percent:	0.3%

Clinically Complex

Pneumonia, hemiplegia with ADL score >=5
Surgical wounds or open lesions with treatment
Burns
Chemotherapy while a resident
Oxygen therapy while a resident
IV medications or transfusions while a resident
Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1

ADL Index Range: 2-5 - No Signs of depression	1.2%
ADL Index Range: 0-1 - Signs of depression	1.8%
ADL Index Range: 0-1 - No Signs of depression	1.3%
Total Percent:	4.2%

Behavioral Symptoms and Cognitive Performance

Cognitive impairment BIMS score less than or equal to 9
CPS great than or equal to 3
Hallucinations or delusions
Physical or verbal behavioral symptoms toward others
Other behavioral symptoms
Rejection of care or wandering
Activities of Daily Living (ADL) score of 5 or less

ADL Index Range: 2-5 - Less restorative nursing	7.5%
ADL Index Range: 0-1 - Less restorative nursing	1.0%
Total Percent:	8.5%

Reduced Physical Function

Urinary and/or bowel training program
Passive and/or active range of motion (ROM)
Amputation/prosthesis training
Dressing or grooming training
Eating or swallowing training
Transfer training
Splint or brace assistance
Bed mobility and/or walking training
Communication training

ADL Index Range: 15-16 - Less restorative nursing	1.3%
ADL Index Range: 11-14 - Less restorative nursing	1.3%
Total Percent:	2.6%

Rating Details For Bishops Corner Skilled Nursing & Rehabilitation

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	32 Minutes	1 Hour and 1 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	1 Hour and 2 Minutes	40 Minutes
Certified Nursing Assistant (CNA) Hours	2 Hours and 20 Minutes	2 Hours and 11 Minutes
Total Licensed Nurse Hours	1 Hour and 34 Minutes	1 Hour and 41 Minutes
Total Nurse Hours	3 Hours and 54 Minutes	3 Hours and 52 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Connecticut are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

Connecticut Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	88%	88%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	57%	85%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	13%	12%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	5%	4%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	1%	2%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	15%	9%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	18%	15%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	2%	2%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	2%	3%
Percent of Long-Stay Residents Who Were Physically Restrained	3%	3%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	38%	52%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	15%	11%
Percent of Long-Stay Residents Who Lose Too Much Weight	13%	8%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	6%	7%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	16%	78%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	49%	79%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium	-	2%
Percent of Short-Stay Residents Who Have Pressure Sores	14%	12%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	8%	19%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 11/17/2010.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Follow All Laws and Professional Standards. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Follow All Laws and Professional Standards. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Choose a Doctor to Be the Medical Director. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 09/08/2009 Correction Date: 10/18/2009

Environmental

Keep All Essential Equipment Working Safely. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Keep Safe, Clean and Homelike Surroundings. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Provide at Least One Room to Use As a Dining Room and for Activities, That is a Good Size, with Good Lighting, Airflow and Furniture. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 11/17/2010 Correction Date: 12/29/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 09/08/2009 Correction Date: 10/18/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Make Sure That Each Resident Gets Help to Keep Vision and Hearing. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 07/03/2008 Correction Date: 08/14/2008
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Make Sure That Each Resident Gets Help to Keep Vision and Hearing. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 11/17/2010 Correction Date: 12/29/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 11/17/2010 Correction Date: 12/29/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 11/17/2010 Correction Date: 12/29/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 11/17/2010 Correction Date: 12/29/2010
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 11/17/2010 Correction Date: 12/29/2010

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 11/17/2010 Correction Date: 12/29/2010

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 09/08/2009 Correction Date: 10/18/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 11/17/2010 Correction Date: 12/29/2010

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action Taken	Date	Amount
Civil Money Penalty (CMP)	05/18/2010	$1,950
Civil Money Penalty (CMP)	09/10/2010	$3,900
Denial of Payment for New Admission (DPNA)	11/17/2010	-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Bishops Corner Skilled Nursing & Rehabilitation, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected