NORFOLK HEALTH AND REHABILITATION CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Norfolk Health and Rehabilitation Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

NORFOLK HEALTH AND REHABILITATION CENTER
901 EAST PRINCESS ANNE ROAD
NORFOLK, VA 23504
(757) 626-1642

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

61%

Number of Residents and Certified Beds

  • Residents: 109
  • Certified Beds: 180

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Part of a Chain or Franchise

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Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Special Care Low". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Norfolk Health and Rehabilitation Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-161.2%
ADL Index Range: 6-102.3%
ADL Index Range: 0-51.8%
Total Percent:5.2%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-162.5%
ADL Index Range: 6-107.9%
ADL Index Range: 0-51.5%
Total Percent:11.8%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-163.9%
ADL Index Range: 6-107.3%
ADL Index Range: 0-51.9%
Total Percent:13.1%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-165.1%
ADL Index Range: 6-105.5%
ADL Index Range: 0-56.3%
Total Percent:16.9%
 

Extensive Services

  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-16
- Tracheostomy care or ventilator/respirator
1.5%
Total Percent:1.5%
 

Special Care High

  • Comatose
  • Septicemia
  • Diabetes with daily injections and a change of order two or more days
  • Quadriplegia with ADL score greater or equal to 5
  • Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
  • Fever with pneumonia, or vomiting, or weight loss, or feeding tube
  • Parenteral/IV feedings
  • Respiratory therapy for 7 days
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 15-16
- Signs of depression
4.5%
ADL Index Range: 15-16
- No Signs of depression
4.5%
ADL Index Range: 11-14
- Signs of depression
1.2%
ADL Index Range: 11-14
- No Signs of depression
3.0%
ADL Index Range: 6-10
- Signs of depression
3.2%
Total Percent:16.3%
 

Special Care Low

  • Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
  • Respiratory failure and oxygen therapy while a resident
  • Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
  • Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
  • Ulcers: 2 or more venous or arterial ulcers
  • Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
  • Foot infection/diabetic foot ulcer/open lesions of foot with treatment
  • Radiation therapy while a resident
  • Dialysis while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 15-16
- No Signs of depression
9.8%
ADL Index Range: 11-14
- No Signs of depression
1.9%
ADL Index Range: 6-10
- Signs of depression
1.0%
ADL Index Range: 2-5
- Signs of depression
2.6%
ADL Index Range: 2-5
- No Signs of depression
2.9%
Total Percent:18.2%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 15-16
- No Signs of depression
2.4%
ADL Index Range: 11-14
- Signs of depression
0.8%
ADL Index Range: 11-14
- No Signs of depression
2.1%
ADL Index Range: 6-10
- No Signs of depression
1.5%
ADL Index Range: 2-5
- No Signs of depression
0.3%
ADL Index Range: 0-1
- Signs of depression
1.2%
Total Percent:8.3%
 

Behavioral Symptoms and Cognitive Performance

  • Cognitive impairment BIMS score less than or equal to 9
  • CPS great than or equal to 3
  • Hallucinations or delusions
  • Physical or verbal behavioral symptoms toward others
  • Other behavioral symptoms
  • Rejection of care or wandering
  • Activities of Daily Living (ADL) score of 5 or less
ADL Index Range: 2-5
- Less restorative nursing
0.4%
ADL Index Range: 0-1
- Less restorative nursing
1.2%
Total Percent:1.6%
 

Reduced Physical Function

  • Urinary and/or bowel training program
  • Passive and/or active range of motion (ROM)
  • Amputation/prosthesis training
  • Dressing or grooming training
  • Eating or swallowing training
  • Transfer training
  • Splint or brace assistance
  • Bed mobility and/or walking training
  • Communication training
ADL Index Range: 15-16
- Less restorative nursing
2.5%
ADL Index Range: 11-14
- Less restorative nursing
3.0%
ADL Index Range: 6-10
- Less restorative nursing
1.1%
ADL Index Range: 2-5
- Less restorative nursing
0.08%
ADL Index Range: 0-1
- Less restorative nursing
0.3%
Total Percent:7.0%
 

Rating Details For Norfolk Health and Rehabilitation Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours34 Minutes1 Hour and 9 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours1 Hour and 14 Minutes46 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 1 Minutes2 Hours and 29 Minutes
Total Licensed Nurse Hours1 Hour and 48 Minutes1 Hour and 56 Minutes
Total Nurse Hours3 Hours and 49 Minutes4 Hours and 24 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Virginia are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityVirginia Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season84%92%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination85%90%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased13%17%
Percent of Long-Stay Residents Who Lose Too Much Weight12%9%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-4%
Percent of Long-Stay Residents Who Were Physically Restrained-2%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder65%59%
Percent of Long-Stay Residents Who Are More Depressed or Anxious30%15%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection8%10%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain2%3%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder3%4%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores12%11%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair6%6%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse18%13%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season55%83%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination63%82%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Had Moderate to Severe Pain9%16%
Percent of Short-Stay Residents Who Have Delirium1%2%
Percent of Short-Stay Residents Who Have Pressure Sores11%12%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 02/04/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Give or Get Lab Tests to Meet the Needs of Residents.
  • Inspection Date: 12/04/2009
  • Correction Date: 01/15/2010
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 12/04/2009
  • Correction Date: 01/15/2010
Give or Get Lab Tests to Meet the Needs of Residents.
  • Inspection Date: 07/23/2010
  • Correction Date: 09/03/2010
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 07/23/2010
  • Correction Date: 09/03/2010

Environmental

Provide Bedrooms That Don't Allow Residents to See Each Other when Privacy is Needed.
  • Inspection Date: 12/04/2009
  • Correction Date: 01/15/2010

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 07/23/2010
  • Correction Date: 09/03/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 12/04/2009
  • Correction Date: 01/15/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 07/23/2010
  • Correction Date: 09/03/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 07/23/2010
  • Correction Date: 09/03/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 02/04/2011
  • Correction Date: 03/18/2011

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential.
  • Inspection Date: 12/04/2009
  • Correction Date: 01/15/2010

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)10/14/2008$5,050
Civil Money Penalty (CMP)04/15/2010$11,180
Civil Money Penalty (CMP)10/14/2008$16,200
Civil Money Penalty (CMP)10/14/2008$25,000

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Norfolk Health and Rehabilitation Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Follow All Laws and Professional Standards.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Set Up or Keep a Group of People to Review and Ensure Quality.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 04/15/2010
  • Correction Date: 05/28/2010

Environmental

Keep Safe, Clean and Homelike Surroundings.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Provide Needed Housekeeping and Maintenance.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Have a Program to Keep Infection from Spreading.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Have Enough Outside Airflow.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 04/15/2010
  • Correction Date: 05/28/2010

Mistreatment

Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Complaint Filed: 04/15/2010
  • Correction Date: 06/09/2010

Quality Care

Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Complaint Filed: 10/14/2008
  • Correction Date: 11/28/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 12/04/2009
  • Correction Date: 01/15/2010
Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 04/15/2010
  • Correction Date: 05/28/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 04/15/2010
  • Correction Date: 05/28/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 04/15/2010
  • Correction Date: 05/28/2010

Resident Assessment

1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Complaint Filed: 12/04/2009
  • Correction Date: 01/15/2010

Resident Rights

Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey.
  • Complaint Filed: 10/14/2008
  • Correction Date: 12/31/2008
Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States.
  • Complaint Filed: 04/15/2010
  • Correction Date: 05/28/2010

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Norfolk Health and Rehabilitation Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/11/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 07/27/2010
  • Correction Date: 08/12/2010

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 03/11/2011
  • Correction Date: 04/15/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 03/11/2011
  • Correction Date: 04/15/2011
Source: Medicare Nursing Home Compare; Department of Health of Virginia - Center for Quality Health Care Services and Consumer Protection - Retrieved 2011