WHITEHALL HEALTHCARE CENTER OF NOVI

The information listed below provides an in-depth look into the type and quality of care offered at Whitehall Healthcare Center of Novi. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

WHITEHALL HEALTHCARE CENTER OF NOVI
43455 W TEN MILE RD
NOVI, MI 48375
(248) 349-2200

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

91%

Number of Residents and Certified Beds

  • Residents: 75
  • Certified Beds: 82

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Partnership
  • Offers Only Resident Counseling
  • This Facility is Part of a Chain or Franchise

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Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Whitehall Healthcare Center of Novi. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

High Rehabilitation Plus Extensive Services

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-164.1%
Total Percent:4.1%
 

Medium Rehabilitation Plus Extensive Services

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-162.1%
Total Percent:2.1%
 

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-1643.2%
ADL Index Range: 6-109.2%
ADL Index Range: 0-514.3%
Total Percent:66.6%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-166.4%
ADL Index Range: 6-101.6%
ADL Index Range: 0-56.6%
Total Percent:14.6%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-162.3%
Total Percent:2.3%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-162.4%
ADL Index Range: 6-100.1%
ADL Index Range: 0-50.9%
Total Percent:3.3%
 

Low Rehabilitation

Rehabilitation 45 Minutes Per Week Minimum
  • Three days any combination of three rehabilitation disciplines
  • Two services of restorative nursing six days per week
ADL Index Range: 11-160.5%
Total Percent:0.5%
 

Extensive Services

  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-16
- Isolation for active infectious disease
0.6%
Total Percent:0.6%
 

Special Care High

  • Comatose
  • Septicemia
  • Diabetes with daily injections and a change of order two or more days
  • Quadriplegia with ADL score greater or equal to 5
  • Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
  • Fever with pneumonia, or vomiting, or weight loss, or feeding tube
  • Parenteral/IV feedings
  • Respiratory therapy for 7 days
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-5
- No Signs of depression
0.4%
Total Percent:0.4%
 

Special Care Low

  • Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
  • Respiratory failure and oxygen therapy while a resident
  • Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
  • Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
  • Ulcers: 2 or more venous or arterial ulcers
  • Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
  • Foot infection/diabetic foot ulcer/open lesions of foot with treatment
  • Radiation therapy while a resident
  • Dialysis while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-14
- No Signs of depression
0.9%
ADL Index Range: 2-5
- No Signs of depression
0.5%
Total Percent:1.4%
 

Behavioral Symptoms and Cognitive Performance

  • Cognitive impairment BIMS score less than or equal to 9
  • CPS great than or equal to 3
  • Hallucinations or delusions
  • Physical or verbal behavioral symptoms toward others
  • Other behavioral symptoms
  • Rejection of care or wandering
  • Activities of Daily Living (ADL) score of 5 or less
ADL Index Range: 2-5
- Less restorative nursing
1.3%
Total Percent:1.3%
 

Reduced Physical Function

  • Urinary and/or bowel training program
  • Passive and/or active range of motion (ROM)
  • Amputation/prosthesis training
  • Dressing or grooming training
  • Eating or swallowing training
  • Transfer training
  • Splint or brace assistance
  • Bed mobility and/or walking training
  • Communication training
ADL Index Range: 11-14
- Less restorative nursing
0.2%
ADL Index Range: 6-10
- Less restorative nursing
1.5%
ADL Index Range: 2-5
- Less restorative nursing
0.1%
ADL Index Range: 0-1
- Less restorative nursing
0.9%
Total Percent:2.7%
 

Rating Details For Whitehall Healthcare Center of Novi

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours22 Minutes1 Hour and 22 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours1 Hour and 4 Minutes49 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 23 Minutes2 Hours and 32 Minutes
Total Licensed Nurse Hours1 Hour and 26 Minutes2 Hours and 11 Minutes
Total Nurse Hours3 Hours and 49 Minutes4 Hours and 42 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Michigan are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityMichigan Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90-100%89%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%89%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Were Physically Restrained5%5%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain4%3%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores17%10%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse8%10%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder5%5%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-3%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder28%52%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection8%9%
Percent of Long-Stay Residents Who Are More Depressed or Anxious8%13%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair10%4%
Percent of Long-Stay Residents Who Lose Too Much Weight3%8%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased11%12%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season90-100%84%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%84%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium-2%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain8%21%
Percent of Short-Stay Residents Who Have Pressure Sores14%11%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 12/16/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident.
  • Inspection Date: 11/21/2008
  • Correction Date: 12/20/2008
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides.
  • Inspection Date: 01/08/2010
  • Correction Date: 02/15/2010

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 11/21/2008
  • Correction Date: 12/20/2008
Keep All Essential Equipment Working Safely.
  • Inspection Date: 11/21/2008
  • Correction Date: 12/20/2008
Provide Rooms That Are Big Enough for Each Resident.
  • Inspection Date: 11/21/2008
  • Correction Date: 12/20/2008
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable.
  • Inspection Date: 11/21/2008
  • Correction Date: 12/20/2008
Have Enough Outside Airflow.
  • Inspection Date: 11/21/2008
  • Correction Date: 12/20/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 01/08/2010
  • Correction Date: 02/15/2010
Provide Rooms That Are Big Enough for Each Resident.
  • Inspection Date: 01/08/2010
  • Correction Date: 02/15/2010
Keep Safe, Clean and Homelike Surroundings.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011
Provide Rooms That Are Big Enough for Each Resident.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011

Mistreatment

Keep Each Resident Free from Drugs That Restrain Them, Unless Needed for Medical Treatment.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011

Pharmacy Service

Properly Mark Drugs and Other Similar Products.
  • Inspection Date: 01/08/2010
  • Correction Date: 02/15/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011

Quality Care

Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Inspection Date: 11/21/2008
  • Correction Date: 12/20/2008
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration.
  • Inspection Date: 01/08/2010
  • Correction Date: 02/15/2010
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 01/08/2010
  • Correction Date: 02/15/2010

Resident Rights

Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey.
  • Inspection Date: 12/16/2010
  • Correction Date: 01/07/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)11/21/2008$2,925
Civil Money Penalty (CMP)11/21/2008$6,110
Civil Money Penalty (CMP)01/08/2010$6,500
Civil Money Penalty (CMP)01/08/2010$8,613
Civil Money Penalty (CMP)06/16/2010$9,750
Denial of Payment for New Admission (DPNA)11/21/2008-
Denial of Payment for New Admission (DPNA)01/08/2010-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Whitehall Healthcare Center of Novi, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 08/13/2008
  • Correction Date: 09/12/2008

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Complaint Filed: 08/13/2008
  • Correction Date: 09/12/2008

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 01/11/2010
  • Correction Date: 02/15/2010

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 04/18/2011
  • Correction Date: 05/13/2011

Resident Rights

Provide Services to Meet the Needs and Preferences of Each Resident.
  • Complaint Filed: 08/13/2008
  • Correction Date: 09/12/2008
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 04/18/2011
  • Correction Date: 05/13/2011

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Whitehall Healthcare Center of Novi had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 12/15/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008
Properly Working Sprinkler Alarm System.
  • Inspection Date: 01/11/2010
  • Correction Date: 01/31/2010
Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011
Portable Fire Extinguishers.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011
Back-Up Procedures in Place for a Faulty Automatic Sprinkler System.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Building Service Equipment

Properly Protected Cooking Facilities.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008
Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Electrical

A Separate and Independent Backup Electrical Power Source.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008
Exits That Are Accessible at All Times.
  • Inspection Date: 01/11/2010
  • Correction Date: 01/31/2010
Exits That Are Accessible at All Times.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems.
  • Inspection Date: 01/11/2010
  • Correction Date: 01/31/2010
An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011
An Approved Back-Up Procedure for a Faulty Fire Alarm System.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 01/11/2010
  • Correction Date: 01/31/2010
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008
Properly Located and Lighted "Exit" Signs.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Interior Finish

Fire-Resistant Interior Walls.
  • Inspection Date: 12/15/2010
  • Correction Date: 01/07/2011

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour.
  • Inspection Date: 11/13/2008
  • Correction Date: 12/30/2008
Source: Medicare Nursing Home Compare; Michigan Department of Community Health - Retrieved 2011