HEARTLAND OF CHARLESTON

The information listed below provides an in-depth look into the type and quality of care offered at Heartland of Charleston. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

HEARTLAND OF CHARLESTON
3819 CHESTERFIELD AVENUE
CHARLESTON, WV 25304
(304) 925-4771

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

80%

Number of Residents and Certified Beds

Residents: 147
Certified Beds: 184

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Part of a Chain or Franchise

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Nearby Cities:

Marmet | Dunbar | South Charleston

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Heartland of Charleston. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Ultra-High Rehabilitation Plus Extensive Services

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 2-10	0.8%
Total Percent:	0.8%

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 11-16	8.0%
ADL Index Range: 6-10	37.3%
ADL Index Range: 0-5	13.1%
Total Percent:	58.4%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	3.0%
ADL Index Range: 6-10	4.5%
ADL Index Range: 0-5	2.0%
Total Percent:	9.5%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	1.5%
ADL Index Range: 6-10	1.0%
ADL Index Range: 0-5	1.7%
Total Percent:	4.3%

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines

ADL Index Range: 11-16	4.0%
ADL Index Range: 6-10	3.0%
ADL Index Range: 0-5	1.7%
Total Percent:	8.7%

Special Care High

Comatose
Septicemia
Diabetes with daily injections and a change of order two or more days
Quadriplegia with ADL score greater or equal to 5
Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
Fever with pneumonia, or vomiting, or weight loss, or feeding tube
Parenteral/IV feedings
Respiratory therapy for 7 days
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 15-16 - No Signs of depression	2.1%
Total Percent:	2.1%

Special Care Low

Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
Respiratory failure and oxygen therapy while a resident
Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
Ulcers: 2 or more venous or arterial ulcers
Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
Foot infection/diabetic foot ulcer/open lesions of foot with treatment
Radiation therapy while a resident
Dialysis while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-14 - No Signs of depression	2.8%
ADL Index Range: 6-10 - No Signs of depression	4.4%
Total Percent:	7.2%

Clinically Complex

Pneumonia, hemiplegia with ADL score >=5
Surgical wounds or open lesions with treatment
Burns
Chemotherapy while a resident
Oxygen therapy while a resident
IV medications or transfusions while a resident
Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1

ADL Index Range: 11-14 - No Signs of depression	0.5%
ADL Index Range: 6-10 - No Signs of depression	2.3%
ADL Index Range: 2-5 - No Signs of depression	3.6%
Total Percent:	6.3%

Behavioral Symptoms and Cognitive Performance

Cognitive impairment BIMS score less than or equal to 9
CPS great than or equal to 3
Hallucinations or delusions
Physical or verbal behavioral symptoms toward others
Other behavioral symptoms
Rejection of care or wandering
Activities of Daily Living (ADL) score of 5 or less

ADL Index Range: 0-1 - Less restorative nursing	0.7%
Total Percent:	0.7%

Reduced Physical Function

Urinary and/or bowel training program
Passive and/or active range of motion (ROM)
Amputation/prosthesis training
Dressing or grooming training
Eating or swallowing training
Transfer training
Splint or brace assistance
Bed mobility and/or walking training
Communication training

ADL Index Range: 11-14 - Less restorative nursing	1.7%
ADL Index Range: 6-10 - Less restorative nursing	0.3%
Total Percent:	1.9%

Rating Details For Heartland of Charleston

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	21 Minutes	1 Hour and 7 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	1 Hour	39 Minutes
Certified Nursing Assistant (CNA) Hours	1 Hour and 33 Minutes	2 Hours and 16 Minutes
Total Licensed Nurse Hours	1 Hour and 21 Minutes	1 Hour and 46 Minutes
Total Nurse Hours	2 Hours and 54 Minutes	4 Hours and 2 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for West Virginia are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

West Virginia Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	84%	93%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	81%	90%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	4%	6%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	9%	15%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	12%	13%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	2%	3%
Percent of Long-Stay Residents Who Lose Too Much Weight	12%	10%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	25%	8%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	22%	18%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	55%	55%
Percent of Long-Stay Residents Who Were Physically Restrained	-	4%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	9%	11%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	13%	11%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	1%	3%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	71%	84%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	62%	86%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium	-	2%
Percent of Short-Stay Residents Who Have Pressure Sores	4%	15%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	18%	18%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/28/2010.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Follow All Laws and Professional Standards. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Keep Accurate and Appropriate Medical Records. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 01/28/2010 Correction Date: 03/23/2010

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Provide Clean Bed and Bath Linens That Are in Good Condition. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 01/28/2010 Correction Date: 03/23/2010

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 11/13/2008 Correction Date: 01/30/2009

Nutrition and Dietary

Make Sure That Residents Are Well Nourished. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 11/13/2008 Correction Date: 01/30/2009

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 01/28/2010 Correction Date: 03/23/2010

Quality Care

Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 01/28/2010 Correction Date: 03/23/2010
Give or Get Dental Care for Each Resident. Inspection Date: 01/28/2010 Correction Date: 03/23/2010

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Screen Residents when They Are First Admitted to Send Them to an Area with Special Care for People with Developmental Disabilities or Mental Illness, if Needed. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Get Doctor Orders for the Resident's Immediate Care when Admitted. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Make Sure That Doctors Visit Residents Regularly, As Required. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 01/28/2010 Correction Date: 03/23/2010

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Let Residents Talk to and Get Information from Agencies Acting on Their Behalf. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 11/15/2007 Correction Date: 12/27/2007
Give the Resident's Legal Representative the Same Rights As the Resident. Inspection Date: 11/13/2008 Correction Date: 01/30/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 11/13/2008 Correction Date: 01/30/2009

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action Taken	Date	Amount
Civil Money Penalty (CMP)	11/13/2008	$13,000
Civil Money Penalty (CMP)	01/28/2010	$21,060
Civil Money Penalty (CMP)	12/22/2010	$36,335
Civil Money Penalty (CMP)	11/13/2008	$37,050
Denial of Payment for New Admission (DPNA)	01/28/2010	-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Heartland of Charleston, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected