NORTH WINDS LIVING CENTER

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Oklahoma are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 05/05/2011.

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 06/23/2010 Correction Date: 08/02/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 05/05/2011 Correction Date: 05/26/2011
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 05/05/2011 Correction Date: 05/26/2011

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 04/23/2009 Correction Date: 04/24/2009

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 06/23/2010 Correction Date: 09/02/2010
Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served. Inspection Date: 05/05/2011 Correction Date: 05/26/2011

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 05/05/2011 Correction Date: 05/26/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 05/05/2011 Correction Date: 05/26/2011

Quality Care

Provide Activities to Meet the Needs of Each Resident. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 06/23/2010 Correction Date: 08/02/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 06/23/2010 Correction Date: 08/02/2010
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 05/05/2011 Correction Date: 05/26/2011

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 04/23/2009 Correction Date: 08/01/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 05/05/2011 Correction Date: 05/26/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 05/05/2011 Correction Date: 05/26/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 04/23/2009 Correction Date: 04/24/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 06/23/2010 Correction Date: 08/02/2010
Send and Promptly Deliver Unopened Mail to Residents. Inspection Date: 05/05/2011 Correction Date: 05/26/2011
Have a Private Telephone Available for Use. Inspection Date: 05/05/2011 Correction Date: 05/26/2011
Make Sure That Private Space is Available in the Nursing Home for Resident Groups or Residents' Families to Meet. Inspection Date: 05/05/2011 Correction Date: 05/26/2011

The table below lists incident reports by the nursing staff or administration for North Winds Living Center, as well as complaints by residents or their family in the previous three years.

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Complaint Filed: 12/30/2008 Correction Date: 12/31/2008
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 12/30/2008 Correction Date: 12/31/2008

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Complaint Filed: 07/22/2008 Correction Date: 07/23/2008

Quality Care

Use a Registered Nurse at Least 8 Hours a Day, 7 Days a Week. Complaint Filed: 07/22/2008 Correction Date: 07/23/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 04/23/2009 Correction Date: 04/24/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 04/23/2009 Correction Date: 04/24/2009

Resident Assessment

Check and Update (If Needed) Each Resident's Assessment Every 3 Months. Complaint Filed: 03/01/2011 Correction Date: 03/17/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Complaint Filed: 12/30/2008 Correction Date: 12/31/2008
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Complaint Filed: 12/30/2008 Correction Date: 12/31/2008

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that North Winds Living Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 05/03/2011.

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System. Inspection Date: 04/21/2009 Correction Date: 04/24/2009
Properly Working Alarms on Sprinkler Valves. Inspection Date: 04/21/2009 Correction Date: 04/24/2009

Building Service Equipment

Properly Protected Cooking Facilities. Inspection Date: 04/21/2009 Correction Date: 04/24/2009
Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 06/23/2010 Correction Date: 08/02/2010
Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 05/03/2011 Correction Date: 05/26/2011
An Externally Vented Heating System. Inspection Date: 05/03/2011 Correction Date: 05/26/2011

Corridor Walls and Doors

Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 04/21/2009 Correction Date: 04/24/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 04/21/2009 Correction Date: 04/24/2009
Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 06/23/2010 Correction Date: 06/25/2010

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 04/21/2009 Correction Date: 04/24/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 06/23/2010 Correction Date: 06/24/2010
Properly Installed Electrical Wiring and Equipment. Inspection Date: 05/03/2011 Correction Date: 05/26/2011

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 04/21/2009 Correction Date: 04/24/2009

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 04/21/2009 Correction Date: 04/24/2009

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 05/03/2011 Correction Date: 05/26/2011
Properly Located and Lighted "Exit" Signs. Inspection Date: 05/03/2011 Correction Date: 05/26/2011