HEARTLAND HEALTH CARE CENTER-DEARBORN HEIGHTS

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Heartland Health Care Center-Dearborn Heights. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

Very High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Extensive Services

Special Care High

Special Care Low

Clinically Complex

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Michigan are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 10/29/2010.

Administration

1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 10/29/2010 Correction Date: 12/16/2010

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 10/21/2009 Correction Date: 12/09/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 10/29/2010 Correction Date: 12/16/2010

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 10/29/2010 Correction Date: 12/16/2010

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 10/21/2009 Correction Date: 12/09/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 10/29/2010 Correction Date: 12/16/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 10/21/2009 Correction Date: 12/09/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 10/29/2010 Correction Date: 12/16/2010
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 10/29/2010 Correction Date: 12/16/2010
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 10/29/2010 Correction Date: 12/16/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 10/29/2010 Correction Date: 12/16/2010

Quality Care

Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 10/29/2010 Correction Date: 12/16/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 10/29/2010 Correction Date: 12/16/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 10/29/2010 Correction Date: 12/16/2010
Make Sure That Each Resident Gets Help to Keep Vision and Hearing. Inspection Date: 10/29/2010 Correction Date: 12/16/2010

Resident Assessment

Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Develop a Plan with the Resident and Family for the Resident's Care After Leaving the Nursing Home. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Make Sure That a Doctor Approves a Resident's Admission in Writing and That Each Resident Has a Doctor. Inspection Date: 12/12/2008 Correction Date: 01/20/2009

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 12/12/2008 Correction Date: 01/20/2009
Tell the Resident Completely About His or Her Health Status. Inspection Date: 10/21/2009 Correction Date: 12/09/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 10/21/2009 Correction Date: 12/09/2009
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Inspection Date: 10/21/2009 Correction Date: 12/09/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 10/21/2009 Correction Date: 12/09/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 10/29/2010 Correction Date: 12/16/2010
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Inspection Date: 10/29/2010 Correction Date: 12/16/2010

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Heartland Health Care Center-Dearborn Heights, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 03/16/2010 Correction Date: 04/28/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 04/29/2010 Correction Date: 05/26/2010
Have a Program to Keep Infection from Spreading. Complaint Filed: 02/16/2011 Correction Date: 03/25/2011

Mistreatment

Protect Each Resident from All Abuse, Physical Punishment, and Being Separated from Others. Complaint Filed: 12/11/2008 Correction Date: 01/20/2009
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Complaint Filed: 11/23/2010 Correction Date: 12/16/2010
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Complaint Filed: 02/16/2011 Correction Date: 03/25/2011
Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property. Complaint Filed: 03/17/2011 Correction Date: 04/19/2011

Pharmacy Service

Make Sure That Residents Are Safe from Serious Medication Errors. Complaint Filed: 08/27/2010 Correction Date: 08/27/2010

Quality Care

Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 10/31/2008 Correction Date: 12/17/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 10/31/2008 Correction Date: 12/17/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 10/23/2009 Correction Date: 12/09/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 04/14/2010 Correction Date: 05/19/2010
Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 11/23/2010 Correction Date: 12/16/2010

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 10/31/2008 Correction Date: 12/17/2008
Tell the Resident or the Resident's Representative in Writing How Long the Nursing Home Will Hold the Resident's Bed when the Resident Temporarily Leaves the Facility. Complaint Filed: 09/14/2009 Correction Date: 10/14/2009
Write and Use a Policy That Lets Each Resident Return to the Nursing Home After a Hospital Stay or Leave for Therapy. Complaint Filed: 03/16/2010 Correction Date: 04/28/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Heartland Health Care Center-Dearborn Heights had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 10/28/2010.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 10/21/2009 Correction Date: 11/30/2009

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 10/28/2010 Correction Date: 10/28/2010

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 12/11/2008 Correction Date: 01/20/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 10/21/2009 Correction Date: 11/13/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 10/28/2010 Correction Date: 12/01/2010

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 12/11/2008 Correction Date: 01/20/2009
Exits That Are Accessible at All Times. Inspection Date: 10/21/2009 Correction Date: 11/13/2009

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 10/21/2009 Correction Date: 11/30/2009

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 12/11/2008 Correction Date: 01/20/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 10/21/2009 Correction Date: 11/13/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 10/28/2010 Correction Date: 12/01/2010

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 10/28/2010 Correction Date: 12/01/2010

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 12/11/2008 Correction Date: 01/20/2009