WESTVIEW NURSING HOME

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Westview Nursing Home. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

High Rehabilitation Plus Extensive Services

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Missouri are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/11/2011.

Administration

Post Nurse Staffing Information. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Follow All Laws and Professional Standards. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Environmental

Have a Program to Keep Infection from Spreading. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 07/29/2010 Correction Date: 09/10/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 03/11/2011 Correction Date: 06/05/2011

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Keep Each Resident Free from Drugs That Restrain Them, Unless Needed for Medical Treatment. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Nutrition and Dietary

Provide Food in a Way That Meets a Resident's Needs. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Make Sure That the Attending Doctor Orders Special Diets. Inspection Date: 03/11/2011 Correction Date: 06/05/2011

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 03/11/2011 Correction Date: 06/05/2011

Quality Care

Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 07/29/2010 Correction Date: 09/10/2010
Provide Activities to Meet the Needs of Each Resident. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/11/2011 Correction Date: 06/05/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 03/11/2011 Correction Date: 06/05/2011
Make Sure That Residents Receive Treatment/Services to Continue to Be Able to Care for Themselves, Unless a Change is Unavoidable. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 03/11/2011 Correction Date: 06/05/2011
Give or Get Dental Care for Each Resident. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 03/11/2011 Correction Date: 06/05/2011

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
1) Protect Residents from Being Forced to Work at the Nursing Home, or 2) Let Residents Work if They Want To. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Let the Appropriate People See and Talk to Each Resident. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Have a Private Telephone Available for Use. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions. Inspection Date: 03/11/2011 Correction Date: 04/28/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

The table below lists incident reports by the nursing staff or administration for Westview Nursing Home, as well as complaints by residents or their family in the previous three years.

Administration

Hire a Qualified Activities Director. Complaint Filed: 03/11/2011 Correction Date: 04/28/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 09/01/2009 Correction Date: 10/12/2009

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Complaint Filed: 09/01/2009 Correction Date: 10/12/2009

Quality Care

Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 09/01/2009 Correction Date: 10/12/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 03/11/2011 Correction Date: 06/05/2011
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 03/11/2011 Correction Date: 06/05/2011
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 04/28/2011 Correction Date: 06/15/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 04/28/2011 Correction Date: 01/01/1900

Resident Rights

Bill Properly: Charged Resident for Items That Medicare or Medicaid Pays For. Complaint Filed: 05/05/2008 Correction Date: 07/01/2008
Bill Properly: Charged Resident for Items That Medicare or Medicaid Pays For. Complaint Filed: 05/22/2008 Correction Date: 07/01/2008
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Complaint Filed: 05/22/2008 Correction Date: 07/01/2008
Quickly Give a Resident's Personal Money to the Heads of His or Her Estate After the Resident's Death. Complaint Filed: 05/22/2008 Correction Date: 07/01/2008
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Complaint Filed: 09/01/2009 Correction Date: 10/12/2009

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Westview Nursing Home had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/11/2011.

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 07/29/2010 Correction Date: 09/10/2010

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Fire Alarm Systems

Properly Maintained Smoke Detectors. Inspection Date: 07/29/2010 Correction Date: 09/10/2010

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Restrictions on the Use of Flammable Curtains. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 09/01/2009 Correction Date: 10/12/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 03/11/2011 Correction Date: 04/28/2011

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 09/01/2009 Correction Date: 10/12/2009

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 03/11/2011 Correction Date: 04/28/2011