HIGHLAND HOUSE REHABILITATION AND HEALTHCARE

The information listed below provides an in-depth look into the type and quality of care offered at Highland House Rehabilitation and Healthcare. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

HIGHLAND HOUSE REHABILITATION AND HEALTHCARE
1700 PAMALEE DR PO BOX 35881
FAYETTEVILLE, NC 28301
(910) 488-2295

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

79%

Number of Residents and Certified Beds

Residents: 84
Certified Beds: 106

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Eastover | Raeford | Dunn

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Highland House Rehabilitation and Healthcare. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Ultra-High Rehabilitation Plus Extensive Services

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	3.1%
ADL Index Range: 2-10	4.2%
Total Percent:	7.2%

High Rehabilitation Plus Extensive Services

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	1.7%
Total Percent:	1.7%

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 11-16	29.5%
ADL Index Range: 6-10	13.9%
ADL Index Range: 0-5	15.3%
Total Percent:	58.7%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	5.4%
ADL Index Range: 6-10	4.0%
ADL Index Range: 0-5	4.0%
Total Percent:	13.3%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	4.6%
ADL Index Range: 0-5	2.0%
Total Percent:	6.7%

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines

ADL Index Range: 11-16	2.0%
ADL Index Range: 6-10	2.9%
ADL Index Range: 0-5	1.5%
Total Percent:	6.5%

Special Care Low

Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
Respiratory failure and oxygen therapy while a resident
Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
Ulcers: 2 or more venous or arterial ulcers
Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
Foot infection/diabetic foot ulcer/open lesions of foot with treatment
Radiation therapy while a resident
Dialysis while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-14 - No Signs of depression	3.8%
Total Percent:	3.8%

Clinically Complex

Pneumonia, hemiplegia with ADL score >=5
Surgical wounds or open lesions with treatment
Burns
Chemotherapy while a resident
Oxygen therapy while a resident
IV medications or transfusions while a resident
Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1

ADL Index Range: 11-14 - No Signs of depression	1.5%
ADL Index Range: 6-10 - No Signs of depression	0.6%
Total Percent:	2.1%

Rating Details For Highland House Rehabilitation and Healthcare

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	41 Minutes	1 Hour and 8 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	1 Hour and 15 Minutes	40 Minutes
Certified Nursing Assistant (CNA) Hours	3 Hours and 5 Minutes	2 Hours and 25 Minutes
Total Licensed Nurse Hours	1 Hour and 56 Minutes	1 Hour and 47 Minutes
Total Nurse Hours	5 Hours and 1 Minutes	4 Hours and 13 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for North Carolina are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

North Carolina Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	90-100%	92%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	89%	92%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	30%	20%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	9%	15%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	2%	4%
Percent of Long-Stay Residents Who Lose Too Much Weight	17%	9%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	15%	12%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	17%	11%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	12%	9%
Percent of Long-Stay Residents Who Were Physically Restrained	1%	4%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	3%	4%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	44%	60%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	12%	11%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	3%	3%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	68%	84%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	43%	83%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores	12%	11%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	10%	17%
Percent of Short-Stay Residents Who Have Delirium	-	2%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/28/2011.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
Keep Sound Levels Comfortable. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
Provide at Least One Room to Use As a Dining Room and for Activities, That is a Good Size, with Good Lighting, Airflow and Furniture. Inspection Date: 05/14/2010 Correction Date: 06/11/2010

Nutrition and Dietary

Make Sure That Residents Are Well Nourished. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
Make Sure That the Attending Doctor Orders Special Diets. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 05/14/2010 Correction Date: 06/11/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 04/28/2011 Correction Date: 05/03/2011
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 04/28/2011 Correction Date: 05/03/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 04/28/2011 Correction Date: 05/03/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 05/14/2010 Correction Date: 06/11/2010
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 05/14/2010 Correction Date: 06/11/2010

Resident Assessment

1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.

Inspection Date: 05/14/2010
Correction Date: 06/11/2010

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.

Inspection Date: 05/14/2010
Correction Date: 06/11/2010

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Highland House Rehabilitation and Healthcare, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected