HEARTLAND OF MARTINSBURG

The information listed below provides an in-depth look into the type and quality of care offered at Heartland of Martinsburg. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

HEARTLAND OF MARTINSBURG
209 CLOVER STREET
MARTINSBURG, WV 25404
(304) 263-8921

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

95%

Number of Residents and Certified Beds

  • Residents: 114
  • Certified Beds: 120

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Both Resident and Family Counseling Services
  • This Facility is Part of a Chain or Franchise

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Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Heartland of Martinsburg. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-1621.6%
ADL Index Range: 6-1015.3%
ADL Index Range: 0-57.4%
Total Percent:44.4%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-1616.2%
ADL Index Range: 6-106.4%
ADL Index Range: 0-52.7%
Total Percent:25.2%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-164.1%
ADL Index Range: 6-101.4%
ADL Index Range: 0-50.4%
Total Percent:5.8%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-162.7%
ADL Index Range: 6-100.8%
ADL Index Range: 0-50.7%
Total Percent:4.2%
 

Special Care High

  • Comatose
  • Septicemia
  • Diabetes with daily injections and a change of order two or more days
  • Quadriplegia with ADL score greater or equal to 5
  • Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
  • Fever with pneumonia, or vomiting, or weight loss, or feeding tube
  • Parenteral/IV feedings
  • Respiratory therapy for 7 days
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 15-16
- Signs of depression
0.3%
ADL Index Range: 15-16
- No Signs of depression
0.5%
ADL Index Range: 11-14
- Signs of depression
0.9%
ADL Index Range: 11-14
- No Signs of depression
1.3%
ADL Index Range: 6-10
- Signs of depression
0.3%
ADL Index Range: 6-10
- No Signs of depression
0.2%
ADL Index Range: 2-5
- No Signs of depression
0.8%
Total Percent:4.4%
 

Special Care Low

  • Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
  • Respiratory failure and oxygen therapy while a resident
  • Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
  • Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
  • Ulcers: 2 or more venous or arterial ulcers
  • Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
  • Foot infection/diabetic foot ulcer/open lesions of foot with treatment
  • Radiation therapy while a resident
  • Dialysis while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 15-16
- No Signs of depression
0.1%
ADL Index Range: 11-14
- Signs of depression
1.1%
ADL Index Range: 11-14
- No Signs of depression
0.08%
Total Percent:1.3%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 15-16
- Signs of depression
0.4%
ADL Index Range: 15-16
- No Signs of depression
3.1%
ADL Index Range: 11-14
- Signs of depression
1.1%
ADL Index Range: 11-14
- No Signs of depression
0.9%
ADL Index Range: 0-1
- No Signs of depression
0.4%
Total Percent:5.9%
 

Behavioral Symptoms and Cognitive Performance

  • Cognitive impairment BIMS score less than or equal to 9
  • CPS great than or equal to 3
  • Hallucinations or delusions
  • Physical or verbal behavioral symptoms toward others
  • Other behavioral symptoms
  • Rejection of care or wandering
  • Activities of Daily Living (ADL) score of 5 or less
ADL Index Range: 0-1
- Less restorative nursing
0.3%
Total Percent:0.3%
 

Reduced Physical Function

  • Urinary and/or bowel training program
  • Passive and/or active range of motion (ROM)
  • Amputation/prosthesis training
  • Dressing or grooming training
  • Eating or swallowing training
  • Transfer training
  • Splint or brace assistance
  • Bed mobility and/or walking training
  • Communication training
ADL Index Range: 15-16
- Less restorative nursing
1.5%
ADL Index Range: 11-14
- Less restorative nursing
2.3%
ADL Index Range: 6-10
- Less restorative nursing
0.8%
ADL Index Range: 2-5
- Less restorative nursing
3.2%
ADL Index Range: 0-1
- Less restorative nursing
0.9%
Total Percent:8.6%
 

Rating Details For Heartland of Martinsburg

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours28 Minutes1 Hour and 7 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours41 Minutes42 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 3 Minutes2 Hours and 32 Minutes
Total Licensed Nurse Hours1 Hour and 9 Minutes1 Hour and 49 Minutes
Total Nurse Hours3 Hours and 12 Minutes4 Hours and 21 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for West Virginia are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityWest Virginia Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season86%93%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%90%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Had a Urinary Tract Infection15%11%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair3%8%
Percent of Long-Stay Residents Who Lose Too Much Weight7%10%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder73%55%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased21%18%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-3%
Percent of Long-Stay Residents Who Were Physically Restrained-4%
Percent of Long-Stay Residents Who Are More Depressed or Anxious14%15%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder1%6%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain3%3%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse8%13%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores11%11%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season73%86%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination79%84%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Had Moderate to Severe Pain17%18%
Percent of Short-Stay Residents Who Have Pressure Sores14%15%
Percent of Short-Stay Residents Who Have Delirium-2%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 10/29/2009.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Post Nurse Staffing Information.
  • Inspection Date: 03/29/2007
  • Correction Date: 04/27/2007
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Follow All Laws and Professional Standards.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Make Sure That the Attending Doctor Orders Special Diets.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Pharmacy Service

At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes.
  • Inspection Date: 03/29/2007
  • Correction Date: 04/27/2007
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 03/29/2007
  • Correction Date: 04/27/2007
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 03/29/2007
  • Correction Date: 04/27/2007
Screen Residents when They Are First Admitted to Send Them to an Area with Special Care for People with Developmental Disabilities or Mental Illness, if Needed.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Make Sure That a Doctor Approves a Resident's Admission in Writing and That Each Resident Has a Doctor.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Make Sure That Doctors See a Resident's Plan of Care at Every Visit and Make Notes About Progress and Orders in Writing.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Make Sure That Doctors Visit Residents Regularly, As Required.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Resident Rights

Give the Resident's Legal Representative the Same Rights As the Resident.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 07/17/2008
  • Correction Date: 08/22/2008
Tell the Resident Completely About His or Her Health Status.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010
Provide Enough Notice Before Discharging or Transferring a Resident.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/27/2010

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Denial of Payment for New Admission (DPNA)10/29/2009-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Heartland of Martinsburg, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 07/22/2009
  • Correction Date: 08/21/2009
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 03/02/2011
  • Correction Date: 03/28/2011

Quality Care

Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life.
  • Complaint Filed: 07/22/2009
  • Correction Date: 08/21/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 03/24/2010
  • Correction Date: 06/02/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Complaint Filed: 07/13/2010
  • Correction Date: 08/13/2010
Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 07/13/2010
  • Correction Date: 08/13/2010
Give Professional Services That Follow Each Resident's Written Care Plan.
  • Complaint Filed: 03/02/2011
  • Correction Date: 03/28/2011

Resident Assessment

1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Complaint Filed: 05/20/2009
  • Correction Date: 07/15/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 07/13/2010
  • Correction Date: 08/13/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 07/13/2010
  • Correction Date: 08/13/2010
Screen Residents when They Are First Admitted to Send Them to an Area with Special Care for People with Developmental Disabilities or Mental Illness, if Needed.
  • Complaint Filed: 03/02/2011
  • Correction Date: 03/28/2011

Resident Rights

Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States.
  • Complaint Filed: 05/20/2009
  • Correction Date: 07/15/2009
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help.
  • Complaint Filed: 07/22/2009
  • Correction Date: 08/21/2009
Give the Resident's Legal Representative the Same Rights As the Resident.
  • Complaint Filed: 10/29/2009
  • Correction Date: 01/27/2010

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Heartland of Martinsburg had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 10/29/2009.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Properly Working Alarms on Sprinkler Valves.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/28/2010

Electrical

Weekly Inspections and Monthly Testing of Generators.
  • Inspection Date: 08/20/2008
  • Correction Date: 09/20/2008

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 10/29/2009
  • Correction Date: 01/28/2010

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems.
  • Inspection Date: 08/20/2008
  • Correction Date: 09/20/2008
Source: Medicare Nursing Home Compare; Dept of Health and Human Resources of West Virginia-Office of Health Facility Licensure and Cert - Retrieved 2011