WILLOWWOOD NURSING CENTER

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Willowwood Nursing Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Very High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Special Care High

Clinically Complex

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Georgia are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/10/2011.

Administration

Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Keep Accurate and Appropriate Medical Records. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Post Nurse Staffing Information. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident. Inspection Date: 03/10/2011 Correction Date: 03/22/2011

Environmental

Keep Safe, Clean and Homelike Surroundings. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Provide Needed Housekeeping and Maintenance. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Keep Safe, Clean and Homelike Surroundings. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Have Enough Outside Airflow. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 03/10/2011 Correction Date: 03/22/2011
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 03/10/2011 Correction Date: 03/22/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 10/14/2009 Correction Date: 12/09/2009

Nutrition and Dietary

Provide Food in a Way That Meets a Resident's Needs. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 10/14/2009 Correction Date: 12/24/2009

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 10/14/2009 Correction Date: 12/09/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/10/2011 Correction Date: 03/22/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 03/10/2011 Correction Date: 03/22/2011
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 03/10/2011 Correction Date: 03/22/2011

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 03/10/2011 Correction Date: 03/22/2011
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 03/10/2011 Correction Date: 03/22/2011
Electronically Record and Report Resident Status Assessments in a Timely Manner As Required in Order to Monitor Resident Health and Progress. Inspection Date: 03/10/2011 Correction Date: 03/22/2011

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 09/10/2008 Correction Date: 10/25/2008
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Try to Resolve Each Resident's Complaints Quickly. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 10/14/2009 Correction Date: 12/09/2009
Quickly Give a Resident's Personal Money to the Heads of His or Her Estate After the Resident's Death. Inspection Date: 03/10/2011 Correction Date: 03/22/2011
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 03/10/2011 Correction Date: 03/22/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Willowwood Nursing Center, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 06/18/2008 Correction Date: 07/22/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 01/20/2009 Correction Date: 03/03/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 07/01/2010 Correction Date: 07/27/2010

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Complaint Filed: 06/15/2009 Correction Date: 07/28/2009

Quality Care

Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Complaint Filed: 01/20/2009 Correction Date: 03/03/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 06/15/2009 Correction Date: 07/28/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Complaint Filed: 05/03/2010 Correction Date: 06/01/2010
Give Professional Services That Follow Each Resident's Written Care Plan. Complaint Filed: 07/01/2010 Correction Date: 07/27/2010

Resident Rights

Provide Enough Notice Before Discharging or Transferring a Resident. Complaint Filed: 01/20/2009 Correction Date: 03/03/2009
Give the Resident's Legal Representative the Same Rights As the Resident. Complaint Filed: 06/22/2010 Correction Date: 07/27/2010
Let the Resident or the Resident's Representative Look at All Records. Complaint Filed: 06/22/2010 Correction Date: 07/27/2010
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 09/02/2010 Correction Date: 10/12/2010
Bill Properly: Charged Resident for Items That Medicare or Medicaid Pays For. Complaint Filed: 09/02/2010 Correction Date: 10/12/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Willowwood Nursing Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/10/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 03/10/2011 Correction Date: 03/22/2011

Corridor Walls and Doors

Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 03/10/2011 Correction Date: 03/22/2011