COUNTRY VILLA LAGUNA HILLS HEALTHCARE CENTER

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Country Villa Laguna Hills Healthcare Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

Very High Rehabilitation Plus Extensive Services

Medium Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Extensive Services

Special Care Low

Clinically Complex

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 12/06/2010.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Keep Accurate and Appropriate Medical Records. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Train All Employees on What to Do in an Emergency. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Environmental

Have a Program to Keep Infection from Spreading. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Keep Safe, Clean and Homelike Surroundings. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Keep All Essential Equipment Working Safely. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Nutrition and Dietary

Hire a Qualified Dietician. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That Residents Are Well Nourished. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That the Attending Doctor Orders Special Diets. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Provide Food in a Way That Meets a Resident's Needs. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Properly Mark Drugs and Other Similar Products. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Provide Activities to Meet the Needs of Each Resident. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That Residents Receive Treatment/Services to Continue to Be Able to Care for Themselves, Unless a Change is Unavoidable. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure That Each Residents' Abilities to Take Care of Themselves Does Not Lessen, Unless a Change Cannot Be Avoided. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure That Residents Receive Treatment/Services to Continue to Be Able to Care for Themselves, Unless a Change is Unavoidable. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure That Each Resident Gets Help to Keep Vision and Hearing. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Make Sure That Doctors Visit Residents Regularly, As Required. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 05/07/2008 Correction Date: 06/02/2008
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Let Residents Give Themselves Their Drugs if They Are Able. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 08/06/2009 Correction Date: 09/19/2009
Tell the Resident Completely About His or Her Health Status. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Let Residents Give Themselves Their Drugs if They Are Able. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 12/06/2010 Correction Date: 01/24/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 12/06/2010 Correction Date: 01/24/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Country Villa Laguna Hills Healthcare Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 12/07/2010.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 05/28/2008 Correction Date: 06/12/2008
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 08/19/2009 Correction Date: 09/10/2009
Portable Fire Extinguishers. Inspection Date: 08/19/2009 Correction Date: 09/10/2009

Building Construction

Approved Construction Type or Materials. Inspection Date: 05/28/2008 Correction Date: 06/12/2008
Approved Construction Type or Materials. Inspection Date: 08/19/2009 Correction Date: 09/10/2009
Approved Construction Type or Materials. Inspection Date: 12/07/2010 Correction Date: 01/11/2011

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 05/28/2008 Correction Date: 06/12/2008
Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 08/19/2009 Correction Date: 09/10/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 08/19/2009 Correction Date: 09/10/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 12/07/2010 Correction Date: 01/11/2011

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 08/19/2009 Correction Date: 09/10/2009

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems. Inspection Date: 05/28/2008 Correction Date: 06/12/2008
Properly Maintained Smoke Detectors. Inspection Date: 05/28/2008 Correction Date: 06/12/2008
A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 08/19/2009 Correction Date: 09/10/2009
A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 12/07/2010 Correction Date: 01/11/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 05/28/2008 Correction Date: 06/12/2008
Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 12/07/2010 Correction Date: 01/11/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 12/07/2010 Correction Date: 01/11/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 08/19/2009 Correction Date: 09/10/2009
Proper Medical Gas Storage and Administration Areas. Inspection Date: 12/07/2010 Correction Date: 01/11/2011

Smoke Compartmentation and Control

Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 08/19/2009 Correction Date: 09/10/2009
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 12/07/2010 Correction Date: 01/11/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 08/19/2009 Correction Date: 09/10/2009