REGENCY FLORENCE

The information listed below provides an in-depth look into the type and quality of care offered at Regency Florence. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

REGENCY FLORENCE
1951 E. 21ST STREET
FLORENCE, OR 97439
(541) 997-8436

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

50%

Number of Residents and Certified Beds

  • Residents: 36
  • Certified Beds: 72

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Partnership
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Reedsport | North Bend | Coos Bay

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Regency Florence. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-1619.2%
ADL Index Range: 6-1047.8%
ADL Index Range: 0-56.9%
Total Percent:73.9%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 6-108.4%
ADL Index Range: 0-512.8%
Total Percent:21.2%
 

Special Care Low

  • Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
  • Respiratory failure and oxygen therapy while a resident
  • Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
  • Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
  • Ulcers: 2 or more venous or arterial ulcers
  • Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
  • Foot infection/diabetic foot ulcer/open lesions of foot with treatment
  • Radiation therapy while a resident
  • Dialysis while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 15-16
- No Signs of depression
1.5%
Total Percent:1.5%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 11-14
- No Signs of depression
3.0%
ADL Index Range: 2-5
- No Signs of depression
0.5%
Total Percent:3.4%
 

Rating Details For Regency Florence

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours41 Minutes1 Hour and 1 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours41 Minutes36 Minutes
Certified Nursing Assistant (CNA) Hours4 Hours and 2 Minutes2 Hours and 20 Minutes
Total Licensed Nurse Hours1 Hour and 22 Minutes1 Hour and 37 Minutes
Total Nurse Hours5 Hours and 24 Minutes3 Hours and 58 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Oregon are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityOregon Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination77%83%
Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season75%83%

Long-Term Stay Deficiencies

Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder20%60%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair12%7%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder4%8%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores7%10%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection15%11%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse8%9%
Percent of Long-Stay Residents Who Are More Depressed or Anxious7%13%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain8%5%
Percent of Long-Stay Residents Who Were Physically Restrained6%5%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased8%10%
Percent of Long-Stay Residents Who Lose Too Much Weight20%9%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-5%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season70%75%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination58%76%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores5%11%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain42%30%
Percent of Short-Stay Residents Who Have Delirium3%3%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/27/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Post Nurse Staffing Information.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011

Environmental

Have a Program to Keep Infection from Spreading.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Keep Safe, Clean and Homelike Surroundings.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011

Nutrition and Dietary

Make Sure That Residents Are Well Nourished.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 01/08/2009
  • Correction Date: 02/27/2009
Develop/Implement Required Procedures for the Administration of Immunizations.
  • Inspection Date: 01/08/2009
  • Correction Date: 02/27/2009
Provide Activities to Meet the Needs of Each Resident.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Use a Registered Nurse at Least 8 Hours a Day, 7 Days a Week.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 12/29/2009
  • Correction Date: 02/17/2010

Resident Rights

Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care.
  • Inspection Date: 01/27/2011
  • Correction Date: 03/11/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)05/27/2009$975
Civil Money Penalty (CMP)12/29/2009$1,950
Civil Money Penalty (CMP)05/27/2009$2,275
Civil Money Penalty (CMP)05/27/2009$5,200

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Regency Florence, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 05/02/2008
  • Correction Date: 05/30/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 05/27/2009
  • Correction Date: 08/19/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 04/28/2010
  • Correction Date: 06/11/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 04/21/2011
  • Correction Date: 04/29/2011

Mistreatment

Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property.
  • Complaint Filed: 05/27/2009
  • Correction Date: 08/19/2009
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Complaint Filed: 03/03/2011
  • Correction Date: 03/18/2011
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment.
  • Complaint Filed: 03/03/2011
  • Correction Date: 03/18/2011
Protect Each Resident from All Abuse, Physical Punishment, and Being Separated from Others.
  • Complaint Filed: 03/03/2011
  • Correction Date: 03/18/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Complaint Filed: 05/27/2009
  • Correction Date: 07/25/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Complaint Filed: 12/29/2009
  • Correction Date: 02/17/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Complaint Filed: 04/28/2010
  • Correction Date: 06/11/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 05/27/2009
  • Correction Date: 08/19/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 12/29/2009
  • Correction Date: 02/17/2010

Resident Assessment

Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home.
  • Complaint Filed: 10/29/2008
  • Correction Date: 12/18/2008
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 05/27/2009
  • Correction Date: 08/19/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Complaint Filed: 05/27/2009
  • Correction Date: 08/19/2009
Check and Update (If Needed) Each Resident's Assessment Every 3 Months.
  • Complaint Filed: 04/28/2010
  • Correction Date: 06/11/2010

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential.
  • Complaint Filed: 05/27/2009
  • Correction Date: 08/19/2009
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey.
  • Complaint Filed: 05/27/2009
  • Correction Date: 08/19/2009
Write and Use a Policy That Lets Each Resident Return to the Nursing Home After a Hospital Stay or Leave for Therapy.
  • Complaint Filed: 05/17/2011
  • Correction Date: 05/20/2011

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Regency Florence had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 01/26/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 01/12/2009
  • Correction Date: 02/27/2009
An Approved Automatic Sprinkler System Connected to the Fire Alarm System.
  • Inspection Date: 12/22/2009
  • Correction Date: 02/17/2010
An Approved Automatic Sprinkler System Connected to the Fire Alarm System.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011
Portable Fire Extinguishers.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011
Back-Up Procedures in Place for a Faulty Automatic Sprinkler System.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Building Construction

Approved Construction Type or Materials.
  • Inspection Date: 01/12/2009
  • Correction Date: 02/27/2009
Approved Construction Type or Materials.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Building Service Equipment

Properly Protected Cooking Facilities.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Corridor Walls and Doors

Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011
Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Electrical

Weekly Inspections and Monthly Testing of Generators.
  • Inspection Date: 12/22/2009
  • Correction Date: 02/17/2010
Weekly Inspections and Monthly Testing of Generators.
  • Inspection Date: 01/26/2011
  • Correction Date: 04/18/2011
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Emergency Plans and Fire Drills

Did Not Have a Written Emergency Evacuation Plan.
  • Inspection Date: 01/12/2009
  • Correction Date: 02/27/2009
Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 01/12/2009
  • Correction Date: 02/27/2009
Did Not Have a Written Emergency Evacuation Plan.
  • Inspection Date: 12/22/2009
  • Correction Date: 02/17/2010
Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 12/22/2009
  • Correction Date: 02/17/2010
Did Not Have a Written Emergency Evacuation Plan.
  • Inspection Date: 01/26/2011
  • Correction Date: 04/18/2011
Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 01/26/2011
  • Correction Date: 04/18/2011

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility.
  • Inspection Date: 01/26/2011
  • Correction Date: 04/18/2011
An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems.
  • Inspection Date: 01/26/2011
  • Correction Date: 04/18/2011
An Approved Back-Up Procedure for a Faulty Fire Alarm System.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Illumination and Emergency Power

Proper Backup Exit Lighting.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed.
  • Inspection Date: 01/26/2011
  • Correction Date: 03/18/2011
Source: Medicare Nursing Home Compare; Seniors and People with Disability - Retrieved 2011