NORTH OAKS

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by North Oaks. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care Low

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Maryland are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 09/29/2010.

Administration

Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident. Inspection Date: 09/03/2008 Correction Date: 10/15/2008
Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 09/03/2008 Correction Date: 10/15/2008
Quickly Tell the Resident's Doctor the Results of Lab Tests. Inspection Date: 09/03/2008 Correction Date: 10/15/2008
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 09/03/2008 Correction Date: 10/15/2008
Have a Detailed, Written Plan for Disasters and Emergencies. Inspection Date: 07/14/2009 Correction Date: 08/19/2009

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 09/03/2008 Correction Date: 10/15/2008
Provide Needed Housekeeping and Maintenance. Inspection Date: 07/14/2009 Correction Date: 08/19/2009
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 07/14/2009 Correction Date: 08/19/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 09/29/2010 Correction Date: 11/02/2010

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 09/03/2008 Correction Date: 10/15/2008
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 07/14/2009 Correction Date: 08/19/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 09/29/2010 Correction Date: 11/02/2010

Pharmacy Service

Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 09/03/2008 Correction Date: 10/15/2008
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 07/14/2009 Correction Date: 08/19/2009
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 07/14/2009 Correction Date: 08/19/2009

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 07/14/2009 Correction Date: 08/19/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 09/29/2010 Correction Date: 11/02/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 09/29/2010 Correction Date: 11/02/2010

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 07/14/2009 Correction Date: 08/19/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 09/29/2010 Correction Date: 11/02/2010

The table below lists incident reports by the nursing staff or administration for North Oaks, as well as complaints by residents or their family in the previous three years.

Pharmacy Service

Make Sure That Residents Are Safe from Serious Medication Errors. Complaint Filed: 05/07/2009 Correction Date: 07/09/2009