FAYETTEVILLE VETERANS HOME

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Fayetteville Veterans Home. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care High

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Arkansas are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/19/2011.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 03/19/2011 Correction Date: 04/18/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 03/19/2011 Correction Date: 04/18/2011

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 03/20/2009 Correction Date: 04/17/2009
Make Sure That Residents Are Well Nourished. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 03/19/2011 Correction Date: 04/18/2011

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 02/12/2010 Correction Date: 03/11/2010
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 02/12/2010 Correction Date: 03/11/2010
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 03/19/2011 Correction Date: 04/18/2011

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 03/20/2009 Correction Date: 04/17/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 03/20/2009 Correction Date: 04/17/2009
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 03/20/2009 Correction Date: 04/17/2009
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 02/12/2010 Correction Date: 03/11/2010
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 02/12/2010 Correction Date: 03/11/2010
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 03/19/2011 Correction Date: 04/18/2011

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 03/19/2011 Correction Date: 04/18/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 03/19/2011 Correction Date: 04/18/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Fayetteville Veterans Home, as well as complaints by residents or their family in the previous three years.

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Complaint Filed: 04/29/2011 Correction Date: 05/29/2011
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 04/29/2011 Correction Date: 05/29/2011

Nutrition and Dietary

1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day. Complaint Filed: 07/22/2009 Correction Date: 07/22/2009

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Complaint Filed: 07/22/2009 Correction Date: 08/17/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 07/22/2009 Correction Date: 08/21/2009