GLENCARE

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Glencare. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Special Care High

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for North Carolina are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 02/19/2011.

Administration

Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 02/19/2011 Correction Date: 03/24/2011

Environmental

Have a Program to Keep Infection from Spreading. Inspection Date: 04/29/2009 Correction Date: 05/18/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Provide Clean Bed and Bath Linens That Are in Good Condition. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Get Rid of Garbage Properly. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Put Firmly Secured Handrails on Each Side of Hallways. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 02/19/2011 Correction Date: 03/24/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 03/10/2010 Correction Date: 03/31/2010

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 02/19/2011 Correction Date: 03/24/2011

Pharmacy Service

Properly Mark Drugs and Other Similar Products. Inspection Date: 04/29/2009 Correction Date: 05/18/2009

Quality Care

Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 04/29/2009 Correction Date: 05/18/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 02/19/2011 Correction Date: 03/24/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 02/19/2011 Correction Date: 03/24/2011

Resident Rights

Quickly Give a Resident's Personal Money to the Heads of His or Her Estate After the Resident's Death. Inspection Date: 04/29/2009 Correction Date: 05/18/2009
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 02/19/2011 Correction Date: 02/22/2011
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 02/19/2011 Correction Date: 03/24/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Glencare, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 12/11/2008 Correction Date: 12/09/2008
Provide Needed Housekeeping and Maintenance. Complaint Filed: 04/29/2009 Correction Date: 05/18/2009

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Glencare had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/09/2011.

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System. Inspection Date: 03/09/2011 Correction Date: 04/20/2011
Properly Working Alarms on Sprinkler Valves. Inspection Date: 03/09/2011 Correction Date: 04/20/2011
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 03/09/2011 Correction Date: 04/20/2011

Building Service Equipment

Properly Protected Cooking Facilities. Inspection Date: 04/30/2010 Correction Date: 05/16/2010

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 06/05/2009 Correction Date: 07/08/2009

Electrical

The Appropriate Emergency Electrical Equipment. Inspection Date: 06/05/2009 Correction Date: 07/08/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 03/09/2011 Correction Date: 04/20/2011

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 04/30/2010 Correction Date: 05/16/2010

Illumination and Emergency Power

Properly Located and Lighted "Exit" Signs. Inspection Date: 04/30/2010 Correction Date: 05/16/2010
Proper Backup Exit Lighting. Inspection Date: 03/09/2011 Correction Date: 04/20/2011
Properly Located and Lighted "Exit" Signs. Inspection Date: 03/09/2011 Correction Date: 04/20/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 03/09/2011 Correction Date: 04/20/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 03/09/2011 Correction Date: 04/20/2011