WILLOW GLEN CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Willow Glen Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

WILLOW GLEN CENTER
1267 MERIDIAN AVENUE
SAN JOSE, CA 95125
(408) 265-4211

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

82%

Number of Residents and Certified Beds

  • Residents: 125
  • Certified Beds: 152

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Campbell | Santa Clara | Los Gatos

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Willow Glen Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 6-1029.2%
ADL Index Range: 0-520.2%
Total Percent:49.5%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 6-1023.8%
ADL Index Range: 0-511.7%
Total Percent:35.5%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-163.7%
Total Percent:3.7%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-161.9%
ADL Index Range: 6-103.0%
ADL Index Range: 0-51.1%
Total Percent:6.0%
 

Extensive Services

  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-16
- Tracheostomy care or ventilator/respirator
1.4%
Total Percent:1.4%
 

Special Care High

  • Comatose
  • Septicemia
  • Diabetes with daily injections and a change of order two or more days
  • Quadriplegia with ADL score greater or equal to 5
  • Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
  • Fever with pneumonia, or vomiting, or weight loss, or feeding tube
  • Parenteral/IV feedings
  • Respiratory therapy for 7 days
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-14
- No Signs of depression
0.3%
Total Percent:0.3%
 

Special Care Low

  • Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
  • Respiratory failure and oxygen therapy while a resident
  • Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
  • Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
  • Ulcers: 2 or more venous or arterial ulcers
  • Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
  • Foot infection/diabetic foot ulcer/open lesions of foot with treatment
  • Radiation therapy while a resident
  • Dialysis while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 6-10
- No Signs of depression
0.8%
Total Percent:0.8%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 6-10
- No Signs of depression
1.1%
ADL Index Range: 2-5
- No Signs of depression
1.9%
Total Percent:3.0%
 

Rating Details For Willow Glen Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours35 Minutes1 Hour
Licensed Practical/Vocational Nurse (LPN/LVN) Hours52 Minutes40 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 26 Minutes2 Hours and 23 Minutes
Total Licensed Nurse Hours1 Hour and 27 Minutes1 Hour and 40 Minutes
Total Nurse Hours3 Hours and 52 Minutes4 Hours and 4 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityCalifornia Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season89%87%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%86%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse14%10%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder6%5%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain3%4%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder72%58%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-3%
Percent of Long-Stay Residents Who Were Physically Restrained8%7%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection10%8%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores13%12%
Percent of Long-Stay Residents Who Are More Depressed or Anxious8%9%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased9%11%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair8%8%
Percent of Long-Stay Residents Who Lose Too Much Weight5%7%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season84%83%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%81%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores10%17%
Percent of Short-Stay Residents Who Have Delirium-2%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain11%23%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/25/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Hire a Qualified Social Worker; or in Homes with More Than 120 Beds, Hire a Qualified Full-Time Social Worker.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Have a Detailed, Written Plan for Disasters and Emergencies.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Have a Detailed, Written Plan for Disasters and Emergencies.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Provide Needed Housekeeping and Maintenance.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Keep Sound Levels Comfortable.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Keep All Essential Equipment Working Safely.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Have Enough Outside Airflow.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Keep Temperature Levels Comfortable and Safe.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Keep Sound Levels Comfortable.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Get Rid of Garbage Properly.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Nutrition and Dietary

Provide a Tasty and Well-Balanced Diet That Meets the Nutritional Needs of Each Resident.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Make Sure That Residents Are Well Nourished.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Make Sure That Residents Are Well Nourished.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Quality Care

Provide Activities to Meet the Needs of Each Resident.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Resident Assessment

1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Bill Properly: Charged Resident for Items That Medicare or Medicaid Pays For.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Keep Each Resident's Personal and Medical Records Private and Confidential.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 02/24/2009
  • Correction Date: 04/17/2009
Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Let the Resident or the Resident's Representative Look at All Records.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Keep Each Resident's Personal and Medical Records Private and Confidential.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Let the Appropriate People See and Talk to Each Resident.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/26/2010
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 03/25/2011
  • Correction Date: 04/22/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)02/24/2009$1,658
Denial of Payment for New Admission (DPNA)02/24/2009-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Willow Glen Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 07/15/2008
  • Correction Date: 08/06/2008

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 05/15/2008
  • Correction Date: 01/01/1900
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 07/15/2008
  • Correction Date: 08/06/2008

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Complaint Filed: 04/15/2008
  • Correction Date: 01/01/1900
Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property.
  • Complaint Filed: 05/15/2008
  • Correction Date: 01/01/1900

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 04/15/2008
  • Correction Date: 01/01/1900
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 06/03/2008
  • Correction Date: 01/01/1900
Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 07/15/2008
  • Correction Date: 08/06/2008

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 06/03/2008
  • Correction Date: 01/01/1900
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them.
  • Complaint Filed: 07/15/2008
  • Correction Date: 08/06/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 10/13/2009
  • Correction Date: 10/20/2009

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 04/22/2008
  • Correction Date: 01/01/1900
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Complaint Filed: 07/15/2008
  • Correction Date: 08/06/2008
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help.
  • Complaint Filed: 12/01/2010
  • Correction Date: 01/28/2011

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Willow Glen Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 05/11/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/23/2010

Building Construction

Approved Construction Type or Materials.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009
Approved Construction Type or Materials.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/23/2010

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009
Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/23/2010

Electrical

Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/23/2010

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009
Rooms That Can Be Unlocked from Inside Without a Key.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009

Furnishings and Decorations

Restrictions on the Use of Highly Flammable Materials.
  • Inspection Date: 05/11/2011
  • Correction Date: 06/08/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009
Properly Installed Hallway Dispensers for Alcohol-Based Hand Rub.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 05/11/2011
  • Correction Date: 06/08/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 02/24/2009
  • Correction Date: 03/20/2009
Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/23/2010

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour.
  • Inspection Date: 02/02/2010
  • Correction Date: 02/23/2010
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes.
  • Inspection Date: 05/11/2011
  • Correction Date: 06/08/2011
Source: Medicare Nursing Home Compare; Department of Health Services of California - Licensing and Certification Program - Retrieved 2011