FRIENDS HOUSE

The information listed below provides an in-depth look into the type and quality of care offered at Friends House. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

FRIENDS HOUSE
684 BENICIA DRIVE
SANTA ROSA, CA 95409
(707) 573-4501

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

65%

Number of Residents and Certified Beds

  • Residents: 22
  • Certified Beds: 34

This Facility Accepts

  • Medicare

Operational Details

  • Operated By Non Profit - Church Related
  • Offers Only Resident Counseling
  • Part of a Continuing Care Retirement Community (CCRC)
  • This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Sebastopol | Healdsburg | Sonoma

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Friends House. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation Plus Extensive Services

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-1612.8%
ADL Index Range: 2-107.3%
Total Percent:20.2%
 

Very High Rehabilitation Plus Extensive Services

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-1012.8%
Total Percent:12.8%
 

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-1649.5%
Total Percent:49.5%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-165.5%
ADL Index Range: 6-107.3%
Total Percent:12.8%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-162.8%
Total Percent:2.8%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 11-14
- Signs of depression
1.8%
Total Percent:1.8%
 

Rating Details For Friends House

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours1 Hour and 27 Minutes1 Hour and 17 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours48 Minutes44 Minutes
Certified Nursing Assistant (CNA) Hours3 Hours and 15 Minutes2 Hours and 33 Minutes
Total Licensed Nurse Hours2 Hours and 15 Minutes2 Hours
Total Nurse Hours5 Hours and 30 Minutes4 Hours and 34 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityCalifornia Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination62%86%
Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season49%87%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair7%8%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection10%8%
Percent of Long-Stay Residents Who Were Physically Restrained-7%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season54%83%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination80%81%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Had Moderate to Severe Pain27%23%
Percent of Short-Stay Residents Who Have Delirium4%2%
Percent of Short-Stay Residents Who Have Pressure Sores11%17%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 11/19/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Post Nurse Staffing Information.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009

Environmental

Have a Program to Keep Infection from Spreading.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 11/19/2010
  • Correction Date: 01/04/2011

Nutrition and Dietary

1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 11/19/2010
  • Correction Date: 01/04/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Inspection Date: 11/19/2010
  • Correction Date: 01/04/2011

Quality Care

Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/09/2008
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 11/19/2010
  • Correction Date: 01/04/2011
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Inspection Date: 11/19/2010
  • Correction Date: 01/04/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/09/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Assess the Resident when the Resident Enters the Nursing Home, in a Timely Manner.
  • Inspection Date: 11/19/2010
  • Correction Date: 01/04/2011
Check and Update (If Needed) Each Resident's Assessment Every 3 Months.
  • Inspection Date: 11/19/2010
  • Correction Date: 01/04/2011

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions.
  • Inspection Date: 10/19/2009
  • Correction Date: 12/16/2009

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Friends House, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 04/30/2009
  • Correction Date: 01/15/2010

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Friends House had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 12/02/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

Properly Working Sprinkler Alarm System.
  • Inspection Date: 11/20/2008
  • Correction Date: 12/16/2008
Portable Fire Extinguishers.
  • Inspection Date: 12/02/2010
  • Correction Date: 12/21/2010

Building Construction

Approved Construction Type or Materials.
  • Inspection Date: 12/02/2010
  • Correction Date: 12/21/2010

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions.
  • Inspection Date: 11/20/2008
  • Correction Date: 12/16/2008
Properly Protected Cooking Facilities.
  • Inspection Date: 11/20/2008
  • Correction Date: 12/16/2008
Restrictions on the Use of Portable Space Heaters.
  • Inspection Date: 12/02/2010
  • Correction Date: 12/21/2010

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 10/22/2009
  • Correction Date: 12/07/2009

Electrical

Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 11/20/2008
  • Correction Date: 12/16/2008
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 12/02/2010
  • Correction Date: 12/21/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 12/02/2010
  • Correction Date: 12/21/2010

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 12/02/2010
  • Correction Date: 12/21/2010
Source: Medicare Nursing Home Compare; Department of Health Services of California - Licensing and Certification Program - Retrieved 2011