FRIENDS HOUSE

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Friends House. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

Very High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

Medium Rehabilitation

Clinically Complex

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 11/19/2010.

Administration

Post Nurse Staffing Information. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 10/19/2009 Correction Date: 12/16/2009

Environmental

Have a Program to Keep Infection from Spreading. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 11/19/2010 Correction Date: 01/04/2011

Nutrition and Dietary

1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 11/19/2010 Correction Date: 01/04/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 11/19/2010 Correction Date: 01/04/2011

Quality Care

Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 10/30/2008 Correction Date: 12/09/2008
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 11/19/2010 Correction Date: 01/04/2011
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 11/19/2010 Correction Date: 01/04/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 10/30/2008 Correction Date: 12/09/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Assess the Resident when the Resident Enters the Nursing Home, in a Timely Manner. Inspection Date: 11/19/2010 Correction Date: 01/04/2011
Check and Update (If Needed) Each Resident's Assessment Every 3 Months. Inspection Date: 11/19/2010 Correction Date: 01/04/2011

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 10/19/2009 Correction Date: 12/16/2009
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions. Inspection Date: 10/19/2009 Correction Date: 12/16/2009

The table below lists incident reports by the nursing staff or administration for Friends House, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 04/30/2009 Correction Date: 01/15/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Friends House had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 12/02/2010.

Automatic Sprinkler Systems

Properly Working Sprinkler Alarm System. Inspection Date: 11/20/2008 Correction Date: 12/16/2008
Portable Fire Extinguishers. Inspection Date: 12/02/2010 Correction Date: 12/21/2010

Building Construction

Approved Construction Type or Materials. Inspection Date: 12/02/2010 Correction Date: 12/21/2010

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 11/20/2008 Correction Date: 12/16/2008
Properly Protected Cooking Facilities. Inspection Date: 11/20/2008 Correction Date: 12/16/2008
Restrictions on the Use of Portable Space Heaters. Inspection Date: 12/02/2010 Correction Date: 12/21/2010

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 10/22/2009 Correction Date: 12/07/2009

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 11/20/2008 Correction Date: 12/16/2008
Properly Installed Electrical Wiring and Equipment. Inspection Date: 12/02/2010 Correction Date: 12/21/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 12/02/2010 Correction Date: 12/21/2010

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 12/02/2010 Correction Date: 12/21/2010