WHISPERING PINES NURSING HOME

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Whispering Pines Nursing Home. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Behavioral Symptoms and Cognitive Performance

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Louisiana are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/21/2011.

Administration

Make Sure That Nurse Aides Show They Have the Skills to Be Able to Care for Residents. Inspection Date: 12/03/2008 Correction Date: 01/23/2009
Give or Get X-Rays and Other Tests to Meet the Needs of Residents. Inspection Date: 12/03/2008 Correction Date: 01/23/2009
Keep Accurate and Appropriate Medical Records. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 02/04/2010 Correction Date: 03/21/2010

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 12/03/2008 Correction Date: 01/23/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 12/03/2008 Correction Date: 01/23/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Keep All Essential Equipment Working Safely. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Provide Bedrooms That Don't Allow Residents to See Each Other when Privacy is Needed. Inspection Date: 02/04/2010 Correction Date: 03/21/2010

Mistreatment

Protect Each Resident from All Abuse, Physical Punishment, and Being Separated from Others. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 02/04/2010 Correction Date: 03/21/2010

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 12/03/2008 Correction Date: 01/23/2009

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 02/04/2010 Correction Date: 04/23/2010
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 02/04/2010 Correction Date: 03/21/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Give or Get Special Rehabilitation if in the Patient's Plan of Care. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Give or Get Dental Care for Each Resident. Inspection Date: 02/04/2010 Correction Date: 03/21/2010

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 12/03/2008 Correction Date: 01/23/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 12/03/2008 Correction Date: 01/23/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 02/04/2010 Correction Date: 03/21/2010

Resident Rights

Let the Resident Refuse Treatment or Refuse to Take Part in an Experiment. Inspection Date: 12/03/2008 Correction Date: 01/23/2009
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 02/04/2010 Correction Date: 01/01/1900
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 02/04/2010 Correction Date: 01/01/1900
Have a Private Telephone Available for Use. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 02/04/2010 Correction Date: 03/21/2010
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Inspection Date: 02/04/2010 Correction Date: 03/21/2010

The table below lists incident reports by the nursing staff or administration for Whispering Pines Nursing Home, as well as complaints by residents or their family in the previous three years.

Environmental

Have a Program to Keep Infection from Spreading. Complaint Filed: 06/17/2009 Correction Date: 07/31/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 07/21/2010 Correction Date: 09/04/2010

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 02/02/2011 Correction Date: 02/12/2011

Resident Rights

Provide Enough Notice Before Discharging or Transferring a Resident. Complaint Filed: 02/17/2011 Correction Date: 02/25/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Whispering Pines Nursing Home had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/21/2011.

Building Construction

Approved Construction Type or Materials. Inspection Date: 12/03/2008 Correction Date: 03/03/2009

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 01/26/2010 Correction Date: 03/24/2010