WESTBROOK HEALTHCARE, INC

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Westbrook Healthcare, Inc. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

High Rehabilitation

Medium Rehabilitation

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Oklahoma are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/27/2011.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 04/01/2009 Correction Date: 05/26/2009
Keep Medical Records for the Length of Time That is Required. Inspection Date: 04/01/2009 Correction Date: 05/26/2009
1) Set Up a Group That is Legally Responsible for Writing and Setting Up Policies for Leading and Running the Nursing Home; or 2) Hire a Properly Licensed Administrator. Inspection Date: 06/03/2010 Correction Date: 07/06/2010
Have Licensed, Certified, or Registered Staff to Give Needed Services. Inspection Date: 06/03/2010 Correction Date: 06/28/2010

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 04/01/2009 Correction Date: 05/26/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 06/03/2010 Correction Date: 06/28/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 04/27/2011 Correction Date: 05/24/2011

Pharmacy Service

Properly Mark Drugs and Other Similar Products. Inspection Date: 04/01/2009 Correction Date: 05/26/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 06/03/2010 Correction Date: 06/28/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 04/27/2011 Correction Date: 05/12/2011

Quality Care

Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 06/03/2010 Correction Date: 06/24/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 04/27/2011 Correction Date: 05/12/2011

Resident Assessment

Do a New Assessment After Any Major Change in a Resident's Physical or Mental Health. Inspection Date: 06/03/2010 Correction Date: 06/24/2010
Do a New Assessment After Any Major Change in a Resident's Physical or Mental Health. Inspection Date: 04/27/2011 Correction Date: 05/12/2011

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 04/01/2009 Correction Date: 05/26/2009

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Westbrook Healthcare, Inc, as well as complaints by residents or their family in the previous three years.

Environmental

Provide Needed Housekeeping and Maintenance. Complaint Filed: 04/27/2011 Correction Date: 05/30/2011
Put Firmly Secured Handrails on Each Side of Hallways. Complaint Filed: 04/27/2011 Correction Date: 05/30/2011

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 07/21/2010 Correction Date: 07/30/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 04/27/2011 Correction Date: 05/12/2011
Give Professional Services That Follow Each Resident's Written Care Plan. Complaint Filed: 04/27/2011 Correction Date: 05/24/2011

Resident Assessment

Assess the Resident when the Resident Enters the Nursing Home, in a Timely Manner. Complaint Filed: 04/27/2011 Correction Date: 05/12/2011
Check and Update (If Needed) Each Resident's Assessment Every 3 Months. Complaint Filed: 04/27/2011 Correction Date: 05/12/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Complaint Filed: 04/27/2011 Correction Date: 05/12/2011
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Complaint Filed: 04/27/2011 Correction Date: 05/12/2011
Make Sure That Doctors Visit Residents Regularly, As Required. Complaint Filed: 04/27/2011 Correction Date: 05/24/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Westbrook Healthcare, Inc had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 04/26/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 04/26/2011 Correction Date: 05/30/2011
Portable Fire Extinguishers. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 03/31/2009 Correction Date: 04/24/2009
Properly Protected Cooking Facilities. Inspection Date: 03/31/2009 Correction Date: 04/24/2009
Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 04/26/2011 Correction Date: 01/01/1900
Properly Protected Cooking Facilities. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Corridor Walls and Doors

Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 03/31/2009 Correction Date: 04/07/2009
Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 06/03/2010 Correction Date: 06/10/2010
Corridor and Hallway Doors That Block Smoke. Inspection Date: 06/03/2010 Correction Date: 06/10/2010
Signs That State That Exit Doors Are to Be Kept Closed. Inspection Date: 06/03/2010 Correction Date: 07/09/2010
Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 03/31/2009 Correction Date: 04/13/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 06/03/2010 Correction Date: 07/06/2010
Properly Installed Electrical Wiring and Equipment. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 06/03/2010 Correction Date: 07/06/2010
Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 06/03/2010 Correction Date: 07/09/2010

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 06/03/2010 Correction Date: 07/06/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 03/31/2009 Correction Date: 04/08/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 06/03/2010 Correction Date: 07/06/2010
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 03/31/2009 Correction Date: 04/03/2009
Properly Located and Lighted "Exit" Signs. Inspection Date: 03/31/2009 Correction Date: 04/03/2009
Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 06/03/2010 Correction Date: 07/06/2010

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 06/03/2010 Correction Date: 07/06/2010
Proper Medical Gas Storage and Administration Areas. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 03/31/2009 Correction Date: 04/08/2009
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 04/26/2011 Correction Date: 05/30/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 06/03/2010 Correction Date: 07/23/2010
Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 04/26/2011 Correction Date: 06/06/2011