FERNCREST MANOR LIVING CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Ferncrest Manor Living Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

FERNCREST MANOR LIVING CENTER
14500 HAYNES BLVD.
NEW ORLEANS, LA 70128
(504) 246-1426

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

75%

Number of Residents and Certified Beds

Residents: 150
Certified Beds: 200

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Metairie | Harvey | Gretna

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Ferncrest Manor Living Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Medium Rehabilitation Plus Extensive Services

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	6.8%
Total Percent:	6.8%

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 0-5	7.7%
Total Percent:	7.7%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	6.4%
ADL Index Range: 6-10	30.9%
ADL Index Range: 0-5	45.5%
Total Percent:	82.7%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	2.7%
Total Percent:	2.7%

Rating Details For Ferncrest Manor Living Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	15 Minutes	1 Hour and 1 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	54 Minutes	42 Minutes
Certified Nursing Assistant (CNA) Hours	1 Hour and 55 Minutes	2 Hours and 11 Minutes
Total Licensed Nurse Hours	1 Hour and 9 Minutes	1 Hour and 43 Minutes
Total Nurse Hours	3 Hours and 4 Minutes	3 Hours and 54 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Louisiana are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

Louisiana Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	83%	91%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	38%	87%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Lose Too Much Weight	1%	9%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	3%	10%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	1%	15%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	33%	15%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	5%	5%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	15%	8%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	2%	4%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	31%	42%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	4%	10%
Percent of Long-Stay Residents Who Were Physically Restrained	2%	8%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	3%	2%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	11%	20%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	66%	83%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	41%	80%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores	22%	12%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	2%	14%
Percent of Short-Stay Residents Who Have Delirium	-	4%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/18/2011.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 04/08/2010 Correction Date: 05/23/2010
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 04/08/2010 Correction Date: 05/23/2010
Keep Accurate and Appropriate Medical Records. Inspection Date: 03/18/2011 Correction Date: 06/27/2011

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 03/18/2011 Correction Date: 04/19/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/18/2011 Correction Date: 04/19/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 03/18/2011 Correction Date: 06/27/2011
Keep All Essential Equipment Working Safely. Inspection Date: 03/18/2011 Correction Date: 04/19/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way.

Inspection Date: 04/08/2010
Correction Date: 05/23/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.

Inspection Date: 03/18/2011
Correction Date: 04/19/2011

Quality Care

Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 04/08/2010 Correction Date: 05/23/2010
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 04/08/2010 Correction Date: 05/23/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 03/18/2011 Correction Date: 06/27/2011
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Inspection Date: 03/18/2011 Correction Date: 06/27/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 03/18/2011 Correction Date: 04/19/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 03/18/2011 Correction Date: 04/19/2011
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 03/18/2011 Correction Date: 04/19/2011

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 04/08/2010 Correction Date: 05/23/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 04/08/2010 Correction Date: 05/23/2010
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 03/18/2011 Correction Date: 04/19/2011
Have a Private Telephone Available for Use. Inspection Date: 03/18/2011 Correction Date: 04/19/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 03/18/2011 Correction Date: 04/19/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 03/18/2011 Correction Date: 06/27/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action Taken	Date	Amount
Denial of Payment for New Admission (DPNA)	03/18/2011	-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Ferncrest Manor Living Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected