FERNCREST MANOR LIVING CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Ferncrest Manor Living Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

FERNCREST MANOR LIVING CENTER
14500 HAYNES BLVD.
NEW ORLEANS, LA 70128
(504) 246-1426

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

75%

Number of Residents and Certified Beds

  • Residents: 150
  • Certified Beds: 200

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Metairie | Harvey | Gretna

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Ferncrest Manor Living Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Medium Rehabilitation Plus Extensive Services

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-166.8%
Total Percent:6.8%
 

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 0-57.7%
Total Percent:7.7%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-166.4%
ADL Index Range: 6-1030.9%
ADL Index Range: 0-545.5%
Total Percent:82.7%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-162.7%
Total Percent:2.7%
 

Rating Details For Ferncrest Manor Living Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours15 Minutes1 Hour and 1 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours54 Minutes42 Minutes
Certified Nursing Assistant (CNA) Hours1 Hour and 55 Minutes2 Hours and 11 Minutes
Total Licensed Nurse Hours1 Hour and 9 Minutes1 Hour and 43 Minutes
Total Nurse Hours3 Hours and 4 Minutes3 Hours and 54 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Louisiana are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityLouisiana Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season83%91%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination38%87%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Lose Too Much Weight1%9%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection3%10%
Percent of Long-Stay Residents Who Are More Depressed or Anxious1%15%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores33%15%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder5%5%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair15%8%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain2%4%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder31%42%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse4%10%
Percent of Long-Stay Residents Who Were Physically Restrained2%8%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores3%2%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased11%20%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season66%83%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination41%80%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores22%12%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain2%14%
Percent of Short-Stay Residents Who Have Delirium-4%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/18/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Give or Get Lab Tests to Meet the Needs of Residents.
  • Inspection Date: 04/08/2010
  • Correction Date: 05/23/2010
Set Up or Keep a Group of People to Review and Ensure Quality.
  • Inspection Date: 04/08/2010
  • Correction Date: 05/23/2010
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 03/18/2011
  • Correction Date: 06/27/2011

Environmental

Provide Needed Housekeeping and Maintenance.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 03/18/2011
  • Correction Date: 06/27/2011
Keep All Essential Equipment Working Safely.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 04/08/2010
  • Correction Date: 05/23/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011

Quality Care

Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Inspection Date: 04/08/2010
  • Correction Date: 05/23/2010
Develop/Implement Required Procedures for the Administration of Immunizations.
  • Inspection Date: 04/08/2010
  • Correction Date: 05/23/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Inspection Date: 03/18/2011
  • Correction Date: 06/27/2011
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration.
  • Inspection Date: 03/18/2011
  • Correction Date: 06/27/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential.
  • Inspection Date: 04/08/2010
  • Correction Date: 05/23/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 04/08/2010
  • Correction Date: 05/23/2010
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011
Have a Private Telephone Available for Use.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011
Provide Services to Meet the Needs and Preferences of Each Resident.
  • Inspection Date: 03/18/2011
  • Correction Date: 06/27/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Denial of Payment for New Admission (DPNA)03/18/2011-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Ferncrest Manor Living Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Hire Nurse Aides Who Have Completed Required Training and Shown That They Are Skilled.
  • Complaint Filed: 07/01/2008
  • Correction Date: 09/19/2008
Give or Get Lab Tests to Meet the Needs of Residents.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 03/23/2009
  • Correction Date: 06/03/2009
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 06/06/2011
  • Correction Date: 06/27/2011

Environmental

Have a Program to Keep Infection from Spreading.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Provide Clean Bed and Bath Linens That Are in Good Condition.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests.
  • Complaint Filed: 04/27/2009
  • Correction Date: 06/02/2009
Provide Clean Bed and Bath Linens That Are in Good Condition.
  • Complaint Filed: 10/25/2010
  • Correction Date: 10/27/2010

Nutrition and Dietary

1) Provide 3 Meals Daily at Regular Times; or 2) Serve Breakfast Within 14 Hours After Dinner; or 3) Offer a Snack at Bedtime Each Day.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009

Pharmacy Service

Properly Mark Drugs and Other Similar Products.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 04/17/2009
  • Correction Date: 06/02/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Complaint Filed: 06/25/2009
  • Correction Date: 08/09/2009
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Complaint Filed: 09/16/2010
  • Correction Date: 10/31/2010
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration.
  • Complaint Filed: 06/06/2011
  • Correction Date: 06/27/2011
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Complaint Filed: 06/06/2011
  • Correction Date: 06/27/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 04/17/2009
  • Correction Date: 06/02/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 06/29/2010
  • Correction Date: 08/13/2010
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them.
  • Complaint Filed: 04/01/2011
  • Correction Date: 05/31/2011

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Try to Resolve Each Resident's Complaints Quickly.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Provide Enough Notice Before Discharging or Transferring a Resident.
  • Complaint Filed: 05/02/2008
  • Correction Date: 06/06/2008
Have a Private Telephone Available for Use.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 03/12/2009
  • Correction Date: 06/03/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 06/25/2009
  • Correction Date: 08/09/2009
Provide Enough Notice Before Discharging or Transferring a Resident.
  • Complaint Filed: 08/13/2009
  • Correction Date: 10/19/2009
Provide Care for Each Resident in a Way That Keeps or Builds the Resident's Quality of Life.
  • Complaint Filed: 08/27/2009
  • Correction Date: 10/19/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 08/27/2009
  • Correction Date: 10/19/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 06/29/2010
  • Correction Date: 08/13/2010
Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States.
  • Complaint Filed: 06/29/2010
  • Correction Date: 08/13/2010
Provide Services to Meet the Needs and Preferences of Each Resident.
  • Complaint Filed: 06/06/2011
  • Correction Date: 06/27/2011

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Ferncrest Manor Living Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/18/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System.
  • Inspection Date: 03/10/2009
  • Correction Date: 01/01/1900
Properly Working Sprinkler Alarm System.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/17/2011
Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/17/2011

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/07/2011

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 04/05/2010
  • Correction Date: 04/29/2010
Rooms That Can Be Unlocked from Inside Without a Key.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/17/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 04/05/2010
  • Correction Date: 04/29/2010
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/17/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/15/2011

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour.
  • Inspection Date: 03/10/2009
  • Correction Date: 04/27/2009

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed.
  • Inspection Date: 03/18/2011
  • Correction Date: 04/19/2011

Vertical Openings

Exit Doors That Are Held Open by Devices That Will Automatically Close on the Activation of a Fire Alarm or Smoke Detectors.
  • Inspection Date: 03/18/2011
  • Correction Date: 01/01/1900
Source: Medicare Nursing Home Compare; Department of Health and Hospitals of Louisiana - Health Standards Section - Retrieved 2011