WHITTIER HILLS HEALTH CARE CENTER

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Whittier Hills Health Care Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care Low

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 02/15/2011.

Administration

Hire a Qualified Social Worker; or in Homes with More Than 120 Beds, Hire a Qualified Full-Time Social Worker. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Keep Accurate and Appropriate Medical Records. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 12/07/2009 Correction Date: 03/31/2010

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Keep All Essential Equipment Working Safely. Inspection Date: 02/15/2011 Correction Date: 03/10/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Make Sure That Residents Are Well Nourished. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Make Sure That the Attending Doctor Orders Special Diets. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 12/07/2009 Correction Date: 03/31/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 02/15/2011 Correction Date: 03/10/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 02/15/2011 Correction Date: 03/10/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 02/15/2011 Correction Date: 03/10/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 02/15/2011 Correction Date: 03/10/2011

Resident Rights

Let the Resident Refuse Treatment or Refuse to Take Part in an Experiment. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 10/27/2008 Correction Date: 01/13/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 12/07/2009 Correction Date: 03/31/2010
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 12/07/2009 Correction Date: 03/31/2010

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Whittier Hills Health Care Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 02/16/2011.

Building Service Equipment

Properly Protected Cooking Facilities. Inspection Date: 10/22/2008 Correction Date: 11/05/2008

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 12/09/2009 Correction Date: 12/31/2009

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 12/09/2009 Correction Date: 12/31/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 02/16/2011 Correction Date: 03/10/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 02/16/2011 Correction Date: 03/10/2011

Interior Finish

Fire-Resistant Room Wall Surfaces. Inspection Date: 12/09/2009 Correction Date: 12/31/2009

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 02/16/2011 Correction Date: 03/10/2011

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 10/22/2008 Correction Date: 11/05/2008

Vertical Openings

Exit Doors That Are Held Open by Devices That Will Automatically Close on the Activation of a Fire Alarm or Smoke Detectors. Inspection Date: 12/09/2009 Correction Date: 12/31/2009