PALM GARDEN OF JACKSONVILLE

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Palm Garden of Jacksonville. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care High

Special Care Low

Clinically Complex

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Florida are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 08/19/2010.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 09/18/2009 Correction Date: 12/02/2009

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Provide Needed Housekeeping and Maintenance. Inspection Date: 09/18/2009 Correction Date: 10/18/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 09/18/2009 Correction Date: 10/18/2009

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 09/18/2009 Correction Date: 12/02/2009

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Properly Mark Drugs and Other Similar Products. Inspection Date: 09/18/2009 Correction Date: 10/18/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 08/19/2010 Correction Date: 09/19/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 09/18/2009 Correction Date: 10/18/2009
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 08/19/2010 Correction Date: 09/19/2010

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 08/15/2008 Correction Date: 09/18/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 08/19/2010 Correction Date: 09/19/2010

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 08/15/2008 Correction Date: 09/15/2008
Try to Resolve Each Resident's Complaints Quickly. Inspection Date: 09/18/2009 Correction Date: 10/18/2009

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Palm Garden of Jacksonville, as well as complaints by residents or their family in the previous three years.

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 06/16/2008 Correction Date: 06/27/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 01/12/2009 Correction Date: 02/25/2009
Make Sure That Each Resident's Nutritional Needs Were Met. Complaint Filed: 01/12/2009 Correction Date: 02/25/2009

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Palm Garden of Jacksonville had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 08/19/2010.

Automatic Sprinkler Systems

Properly Working Sprinkler Alarm System. Inspection Date: 08/13/2008 Correction Date: 09/22/2008
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 08/19/2010 Correction Date: 09/19/2010

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 08/13/2008 Correction Date: 09/15/2008

Electrical

Weekly Inspections and Monthly Testing of Generators. Inspection Date: 08/13/2008 Correction Date: 09/22/2008
Weekly Inspections and Monthly Testing of Generators. Inspection Date: 09/15/2009 Correction Date: 10/18/2009
The Appropriate Emergency Electrical Equipment. Inspection Date: 08/19/2010 Correction Date: 09/19/2010

Fire Alarm Systems

Properly Maintained Smoke Detectors. Inspection Date: 09/15/2009 Correction Date: 10/18/2009

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 08/13/2008 Correction Date: 09/22/2008