CREST HAVEN CARE CENTRE

The information below lists services this facility has provided for residents from November through December 2010. During this period, the most common type of service provided was "High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Crest Haven Care Centre. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

High Rehabilitation

Medium Rehabilitation

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Iowa are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/24/2011.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/12/2009 Correction Date: 04/03/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 03/12/2009 Correction Date: 04/03/2009
Keep Safe, Clean and Homelike Surroundings. Inspection Date: 02/25/2010 Correction Date: 03/25/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 02/25/2010 Correction Date: 03/25/2010
Provide Needed Housekeeping and Maintenance. Inspection Date: 03/24/2011 Correction Date: 04/11/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/24/2011 Correction Date: 04/11/2011
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 03/24/2011 Correction Date: 04/11/2011

Nutrition and Dietary

Make Sure That Residents Are Well Nourished. Inspection Date: 02/25/2010 Correction Date: 03/25/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 03/24/2011 Correction Date: 04/11/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 03/24/2011 Correction Date: 04/11/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/12/2009 Correction Date: 04/03/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 03/12/2009 Correction Date: 04/03/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 03/12/2009 Correction Date: 04/03/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 02/25/2010 Correction Date: 03/25/2010
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 02/25/2010 Correction Date: 03/25/2010
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/24/2011 Correction Date: 04/11/2011
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 03/24/2011 Correction Date: 04/11/2011
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 03/24/2011 Correction Date: 04/11/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 02/25/2010 Correction Date: 03/25/2010
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 03/24/2011 Correction Date: 04/11/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 03/24/2011 Correction Date: 04/11/2011

The table below lists incident reports by the nursing staff or administration for Crest Haven Care Centre, as well as complaints by residents or their family in the previous three years.

Administration

Follow All Laws and Professional Standards. Complaint Filed: 08/20/2008 Correction Date: 09/26/2008

Quality Care

Make Sure That Residents Receive Treatment/Services to Continue to Be Able to Care for Themselves, Unless a Change is Unavoidable. Complaint Filed: 08/20/2008 Correction Date: 09/26/2008
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 08/20/2008 Correction Date: 09/26/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 08/20/2008 Correction Date: 09/26/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 01/29/2009 Correction Date: 02/16/2009

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Complaint Filed: 08/20/2008 Correction Date: 09/26/2008

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Crest Haven Care Centre had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/23/2011.

Automatic Sprinkler Systems

Portable Fire Extinguishers. Inspection Date: 03/23/2011 Correction Date: 04/04/2011
Back-Up Procedures in Place for a Faulty Automatic Sprinkler System. Inspection Date: 03/23/2011 Correction Date: 04/04/2011

Building Construction

Approved Construction Type or Materials. Inspection Date: 03/13/2009 Correction Date: 04/02/2009

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
Properly Protected Cooking Facilities. Inspection Date: 03/04/2010 Correction Date: 03/14/2010
Properly Protected Cooking Facilities. Inspection Date: 03/23/2011 Correction Date: 04/04/2011

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 03/04/2010 Correction Date: 03/16/2010
Corridor and Hallway Doors That Block Smoke. Inspection Date: 03/23/2011 Correction Date: 03/25/2011

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 03/23/2011 Correction Date: 03/23/2011

Emergency Plans and Fire Drills

Did Not Have a Written Emergency Evacuation Plan. Inspection Date: 03/23/2011 Correction Date: 04/04/2011

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 03/23/2011 Correction Date: 03/28/2011

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 03/04/2010 Correction Date: 03/17/2010
An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems. Inspection Date: 03/04/2010 Correction Date: 03/17/2010
Properly Maintained Smoke Detectors. Inspection Date: 03/23/2011 Correction Date: 03/25/2011
An Approved Back-Up Procedure for a Faulty Fire Alarm System. Inspection Date: 03/23/2011 Correction Date: 04/04/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 03/23/2011 Correction Date: 04/23/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 03/23/2011 Correction Date: 03/24/2011

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 03/04/2010 Correction Date: 03/17/2010
Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 03/23/2011 Correction Date: 03/23/2011

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 03/23/2011 Correction Date: 04/04/2011

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 03/23/2011 Correction Date: 03/24/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 03/13/2009 Correction Date: 04/02/2009
Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 03/23/2011 Correction Date: 03/25/2011