HERITAGE TOWERS

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Heritage Towers. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Pennsylvania are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 12/09/2010.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 01/22/2010 Correction Date: 02/15/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 12/09/2010 Correction Date: 01/09/2011

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 01/22/2010 Correction Date: 02/15/2010

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 12/04/2008 Correction Date: 01/15/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 01/22/2010 Correction Date: 02/15/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 12/09/2010 Correction Date: 01/09/2011

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 12/09/2010 Correction Date: 01/09/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 01/22/2010 Correction Date: 02/15/2010
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 01/22/2010 Correction Date: 02/15/2010

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 01/22/2010 Correction Date: 02/15/2010
Provide Proof That All Residents' Personal Money Which is Deposited with the Nursing Home, is Secure. Inspection Date: 01/22/2010 Correction Date: 02/15/2010
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 01/22/2010 Correction Date: 02/15/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 12/09/2010 Correction Date: 01/09/2011

The table below lists incident reports by the nursing staff or administration for Heritage Towers, as well as complaints by residents or their family in the previous three years.

Quality Care

Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Complaint Filed: 07/31/2008 Correction Date: 09/25/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 08/19/2008 Correction Date: 09/25/2008

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 04/07/2009 Correction Date: 05/01/2009

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Heritage Towers had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 11/10/2010.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 02/02/2010 Correction Date: 02/26/2010
An Approved Automatic Sprinkler System Connected to the Fire Alarm System. Inspection Date: 11/10/2010 Correction Date: 12/31/2010
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 11/10/2010 Correction Date: 12/31/2010

Building Construction

A Two-Hour-Resistant Firewall in Common Walls. Inspection Date: 12/10/2008 Correction Date: 01/31/2009
A Two-Hour-Resistant Firewall in Common Walls. Inspection Date: 02/02/2010 Correction Date: 02/19/2010
A Two-Hour-Resistant Firewall in Common Walls. Inspection Date: 11/10/2010 Correction Date: 12/31/2010

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 12/10/2008 Correction Date: 01/31/2009
Properly Constructed Linen or Trash Chutes. Inspection Date: 12/10/2008 Correction Date: 01/31/2009
Properly Constructed Linen or Trash Chutes. Inspection Date: 11/10/2010 Correction Date: 12/31/2010

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 12/10/2008 Correction Date: 01/31/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 02/02/2010 Correction Date: 02/26/2010

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 02/02/2010 Correction Date: 03/24/2010
Properly Installed Electrical Wiring and Equipment. Inspection Date: 11/10/2010 Correction Date: 12/31/2010

Exits and Egress

Exit Stairways and Towers That Are Smoke Proof. Inspection Date: 02/02/2010 Correction Date: 03/17/2010
Exits That Are Accessible at All Times. Inspection Date: 11/10/2010 Correction Date: 12/31/2010

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 02/02/2010 Correction Date: 02/08/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 11/10/2010 Correction Date: 12/31/2010

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 02/02/2010 Correction Date: 02/22/2010

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 12/10/2008 Correction Date: 01/31/2009
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 11/10/2010 Correction Date: 12/31/2010

Vertical Openings

Proper Stairway Enclosures and Vertical Shafts. Inspection Date: 12/10/2008 Correction Date: 01/31/2009
Protected Exits That Allow the Resident to Escape the Building. Inspection Date: 12/10/2008 Correction Date: 01/31/2009
Proper Stairway Enclosures and Vertical Shafts. Inspection Date: 02/02/2010 Correction Date: 02/19/2010
Protected Exits That Allow the Resident to Escape the Building. Inspection Date: 02/02/2010 Correction Date: 02/19/2010
Proper Stairway Enclosures and Vertical Shafts. Inspection Date: 11/10/2010 Correction Date: 12/31/2010