MARGARET MANOR - NORTH BRANCH

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Illinois are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 08/19/2010.

Environmental

Provide Rooms That Are Big Enough for Each Resident. Inspection Date: 09/05/2008 Correction Date: 09/05/2008
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 09/05/2008 Correction Date: 09/23/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 10/29/2009 Correction Date: 11/19/2009
Provide Rooms That Are Big Enough for Each Resident. Inspection Date: 10/29/2009 Correction Date: 11/18/2009
Keep Safe, Clean and Homelike Surroundings. Inspection Date: 08/19/2010 Correction Date: 09/08/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 08/19/2010 Correction Date: 09/08/2010
Provide Rooms That Are Big Enough for Each Resident. Inspection Date: 08/19/2010 Correction Date: 08/20/2010
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 08/19/2010 Correction Date: 09/13/2010

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 10/29/2009 Correction Date: 11/18/2009
Make Sure That Residents Are Well Nourished. Inspection Date: 08/19/2010 Correction Date: 09/10/2010
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 08/19/2010 Correction Date: 09/13/2010
Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served. Inspection Date: 08/19/2010 Correction Date: 09/13/2010

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 10/29/2009 Correction Date: 11/19/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 09/05/2008 Correction Date: 09/26/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 09/05/2008 Correction Date: 10/08/2008
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 09/05/2008 Correction Date: 10/08/2008
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 10/29/2009 Correction Date: 11/18/2009
Give or Get Dental Care for Each Resident. Inspection Date: 10/29/2009 Correction Date: 11/18/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 08/19/2010 Correction Date: 09/08/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 08/19/2010 Correction Date: 09/08/2010
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 08/19/2010 Correction Date: 09/10/2010

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 09/05/2008 Correction Date: 09/25/2008

The table below lists incident reports by the nursing staff or administration for Margaret Manor - North Branch, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 02/27/2009 Correction Date: 02/27/2009

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Complaint Filed: 10/30/2008 Correction Date: 11/03/2008

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Margaret Manor - North Branch had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 08/19/2010.

Building Construction

Approved Construction Type or Materials. Inspection Date: 11/05/2009 Correction Date: 01/01/1900

Exits and Egress

Corridors or Aisles That Are Unobstructed and Are at Least 8 Feet in Width. Inspection Date: 11/05/2009 Correction Date: 01/01/1900