TENDERCARE HEALTH CENTER OF LEELANAU

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Tendercare Health Center of Leelanau. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care Low

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Michigan are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/20/2011.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 04/08/2009 Correction Date: 05/22/2009
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 03/11/2010 Correction Date: 04/16/2010

Environmental

Have a Program to Keep Infection from Spreading. Inspection Date: 04/20/2011 Correction Date: 05/30/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 04/08/2009 Correction Date: 05/22/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 03/11/2010 Correction Date: 05/03/2010

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 04/20/2011 Correction Date: 05/30/2011

Quality Care

Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 04/08/2009 Correction Date: 05/22/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 04/20/2011 Correction Date: 05/30/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 04/20/2011 Correction Date: 05/30/2011

Resident Assessment

Make Sure That Doctors Visit Residents Regularly, As Required. Inspection Date: 04/20/2011 Correction Date: 05/30/2011

Resident Rights

Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 04/08/2009 Correction Date: 05/22/2009
Tell the Resident Completely About His or Her Health Status. Inspection Date: 03/11/2010 Correction Date: 04/16/2010
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 03/11/2010 Correction Date: 04/16/2010
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 04/20/2011 Correction Date: 05/30/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Tendercare Health Center of Leelanau, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 02/04/2010 Correction Date: 01/29/2010

Resident Rights

Try to Resolve Each Resident's Complaints Quickly. Complaint Filed: 10/28/2008 Correction Date: 11/21/2008

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Tendercare Health Center of Leelanau had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 04/21/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 04/09/2009 Correction Date: 05/15/2009
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 04/21/2011 Correction Date: 06/19/2011

Electrical

Weekly Inspections and Monthly Testing of Generators. Inspection Date: 04/21/2011 Correction Date: 06/19/2011

Emergency Plans and Fire Drills

Did Not Have a Written Emergency Evacuation Plan. Inspection Date: 04/21/2011 Correction Date: 06/19/2011

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 04/21/2011 Correction Date: 06/19/2011

Smoke Compartmentation and Control

Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 04/21/2011 Correction Date: 06/19/2011