HIGHLAND NURSING AND REHABILITATION CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Highland Nursing and Rehabilitation Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

HIGHLAND NURSING AND REHABILITATION CENTER
904 EAST 68TH STREET
KANSAS CITY, MO 64131
(816) 333-5485

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

69%

Number of Residents and Certified Beds

Residents: 111
Certified Beds: 162

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Partnership
Offers Both Resident and Family Counseling Services
This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Raytown | Grandview | Independence

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Highland Nursing and Rehabilitation Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Ultra-High Rehabilitation Plus Extensive Services

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	0.8%
Total Percent:	0.8%

Very High Rehabilitation Plus Extensive Services

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	6.0%
ADL Index Range: 2-10	9.4%
Total Percent:	15.5%

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 11-16	17.2%
ADL Index Range: 6-10	6.6%
ADL Index Range: 0-5	8.1%
Total Percent:	31.9%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 6-10	5.2%
ADL Index Range: 0-5	16.5%
Total Percent:	21.8%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	14.0%
Total Percent:	14.0%

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines

ADL Index Range: 11-16	1.2%
Total Percent:	1.2%

Extensive Services

Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 2-16 - Tracheostomy care or ventilator/respirator	1.7%
Total Percent:	1.7%

Special Care High

Comatose
Septicemia
Diabetes with daily injections and a change of order two or more days
Quadriplegia with ADL score greater or equal to 5
Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
Fever with pneumonia, or vomiting, or weight loss, or feeding tube
Parenteral/IV feedings
Respiratory therapy for 7 days
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 15-16 - No Signs of depression	5.8%
ADL Index Range: 2-5 - No Signs of depression	0.4%
Total Percent:	6.2%

Special Care Low

Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
Respiratory failure and oxygen therapy while a resident
Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
Ulcers: 2 or more venous or arterial ulcers
Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
Foot infection/diabetic foot ulcer/open lesions of foot with treatment
Radiation therapy while a resident
Dialysis while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-14 - No Signs of depression	1.5%
Total Percent:	1.5%

Clinically Complex

Pneumonia, hemiplegia with ADL score >=5
Surgical wounds or open lesions with treatment
Burns
Chemotherapy while a resident
Oxygen therapy while a resident
IV medications or transfusions while a resident
Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1

ADL Index Range: 11-14 - Signs of depression	0.1%
ADL Index Range: 11-14 - No Signs of depression	0.3%
ADL Index Range: 6-10 - Signs of depression	1.9%
ADL Index Range: 6-10 - No Signs of depression	2.2%
Total Percent:	4.4%

Reduced Physical Function

Urinary and/or bowel training program
Passive and/or active range of motion (ROM)
Amputation/prosthesis training
Dressing or grooming training
Eating or swallowing training
Transfer training
Splint or brace assistance
Bed mobility and/or walking training
Communication training

ADL Index Range: 0-1 - Less restorative nursing	1.1%
Total Percent:	1.1%

Rating Details For Highland Nursing and Rehabilitation Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	32 Minutes	56 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	43 Minutes	36 Minutes
Certified Nursing Assistant (CNA) Hours	2 Hours and 20 Minutes	2 Hours and 6 Minutes
Total Licensed Nurse Hours	1 Hour and 15 Minutes	1 Hour and 32 Minutes
Total Nurse Hours	3 Hours and 36 Minutes	3 Hours and 38 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Missouri are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

Missouri Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	87%	88%
Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	89%	93%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Are More Depressed or Anxious	7%	11%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	2%	4%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	6%	9%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	39%	38%
Percent of Long-Stay Residents Who Lose Too Much Weight	10%	7%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	-	3%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	2%	3%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	3%	9%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	11%	10%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	7%	11%
Percent of Long-Stay Residents Who Were Physically Restrained	3%	4%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	6%	5%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	70%	87%
Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	77%	83%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores	9%	11%
Percent of Short-Stay Residents Who Have Delirium	-	4%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	13%	20%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/26/2011.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Follow All Laws and Professional Standards. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Give or Get Lab Tests to Meet the Needs of Residents. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Keep Accurate and Appropriate Medical Records. Inspection Date: 04/16/2010 Correction Date: 05/31/2010

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Provide Bedrooms That Don't Allow Residents to See Each Other when Privacy is Needed. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Make Sure Each Resident Has 1) at Least One Window to the Outside in a Room; 2) a Room at or Above Ground Level; 3) an Adequate Bed; 4) Furniture That Meets the Resident's Needs; or 5) Enough Closet Space. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Have Enough Outside Airflow. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 04/26/2011 Correction Date: 06/10/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 04/26/2011 Correction Date: 06/10/2011
Have Enough Outside Airflow. Inspection Date: 04/26/2011 Correction Date: 06/10/2011

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Make Sure That the Attending Doctor Orders Special Diets. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 04/26/2011 Correction Date: 06/10/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 04/26/2011 Correction Date: 06/10/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Give or Get Dental Care for Each Resident. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 04/16/2010 Correction Date: 05/31/2010
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 04/26/2011 Correction Date: 06/10/2011
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 04/26/2011 Correction Date: 06/10/2011

Resident Assessment

Do a New Assessment After Any Major Change in a Resident's Physical or Mental Health. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Electronically Record and Report Resident Status Assessments in a Timely Manner As Required in Order to Monitor Resident Health and Progress. Inspection Date: 04/26/2011 Correction Date: 06/10/2011

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 03/11/2009 Correction Date: 04/24/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 03/11/2009 Correction Date: 04/24/2009

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action Taken	Date	Amount
Civil Money Penalty (CMP)	10/16/2009	$6,500
Denial of Payment for New Admission (DPNA)	03/11/2009	-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Highland Nursing and Rehabilitation Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected