MANORCARE HEALTH SERVICES

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Manorcare Health Services. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Extensive Services

Special Care High

Special Care Low

Clinically Complex

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Florida are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 05/06/2011.

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 06/12/2009 Correction Date: 07/12/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 05/06/2011 Correction Date: 06/06/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 05/06/2011 Correction Date: 06/06/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 05/06/2011 Correction Date: 06/06/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 06/12/2009 Correction Date: 07/12/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 05/06/2011 Correction Date: 06/06/2011
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 05/06/2011 Correction Date: 06/06/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 06/12/2009 Correction Date: 07/12/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 06/12/2009 Correction Date: 07/12/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 05/27/2010 Correction Date: 06/27/2010
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 05/06/2011 Correction Date: 06/06/2011

Resident Rights

Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Inspection Date: 05/06/2011 Correction Date: 06/06/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 05/06/2011 Correction Date: 06/06/2011

The table below lists incident reports by the nursing staff or administration for Manorcare Health Services, as well as complaints by residents or their family in the previous three years.

Nutrition and Dietary

Make Sure That Residents Are Well Nourished. Complaint Filed: 07/12/2010 Correction Date: 08/12/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Complaint Filed: 07/12/2010 Correction Date: 08/12/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Manorcare Health Services had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 05/06/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 06/11/2009 Correction Date: 07/16/2009

Building Service Equipment

Properly Protected Cooking Facilities. Inspection Date: 05/25/2010 Correction Date: 06/27/2010

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems. Inspection Date: 05/25/2010 Correction Date: 06/27/2010

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 06/11/2009 Correction Date: 07/16/2009