LAKEVIEW HEALTH CENTER

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Wisconsin are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/19/2011.

Administration

Post Nurse Staffing Information. Inspection Date: 01/19/2011 Correction Date: 03/03/2011
Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident. Inspection Date: 01/19/2011 Correction Date: 03/03/2011
Keep Accurate and Appropriate Medical Records. Inspection Date: 01/19/2011 Correction Date: 03/03/2011

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 10/07/2008 Correction Date: 11/10/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 10/07/2008 Correction Date: 11/10/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 10/07/2008 Correction Date: 11/10/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 09/10/2009 Correction Date: 01/01/1900
Provide Needed Housekeeping and Maintenance. Inspection Date: 01/19/2011 Correction Date: 03/03/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 01/19/2011 Correction Date: 03/03/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 01/19/2011 Correction Date: 03/03/2011

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 01/19/2011 Correction Date: 03/03/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 01/19/2011 Correction Date: 03/03/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 01/19/2011 Correction Date: 03/03/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 01/19/2011 Correction Date: 03/03/2011
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 01/19/2011 Correction Date: 03/03/2011

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 10/07/2008 Correction Date: 11/10/2008
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 09/10/2009 Correction Date: 01/01/1900
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 01/19/2011 Correction Date: 03/03/2011

The table below lists incident reports by the nursing staff or administration for Lakeview Health Center, as well as complaints by residents or their family in the previous three years.

Administration

Keep Accurate and Appropriate Medical Records. Complaint Filed: 04/29/2009 Correction Date: 06/19/2009

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 12/10/2008 Correction Date: 01/10/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 04/29/2009 Correction Date: 06/19/2009
Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011

Quality Care

Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
Make Sure That Each Resident's Nutritional Needs Were Met. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Complaint Filed: 04/29/2009 Correction Date: 06/19/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011

Resident Rights

Tell the Resident Completely About His or Her Health Status. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
Try to Resolve Each Resident's Complaints Quickly. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011
Let Residents Give Themselves Their Drugs if They Are Able. Complaint Filed: 01/19/2011 Correction Date: 03/03/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Lakeview Health Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 01/12/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 01/12/2011 Correction Date: 03/03/2011

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 09/10/2009 Correction Date: 01/01/1900

Corridor Walls and Doors

Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 09/10/2009 Correction Date: 01/01/1900

Electrical

Weekly Inspections and Monthly Testing of Generators. Inspection Date: 11/06/2008 Correction Date: 12/06/2008

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 09/10/2009 Correction Date: 01/01/1900

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems. Inspection Date: 11/06/2008 Correction Date: 12/06/2008

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 01/12/2011 Correction Date: 02/15/2011

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 01/12/2011 Correction Date: 03/03/2011