HIGHLAND MANOR NURSING HOME

The information listed below provides an in-depth look into the type and quality of care offered at Highland Manor Nursing Home. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

HIGHLAND MANOR NURSING HOME
761 HIGHLAND AVENUE
FALL RIVER, MA 02720
(617) 679-1411

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

85%

Number of Residents and Certified Beds

  • Residents: 22
  • Certified Beds: 26

This Facility Accepts

  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Somerset | Swansea | New Bedford

Rating Details For Highland Manor Nursing Home

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours30 Minutes47 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours1 Hour and 11 Minutes39 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 49 Minutes2 Hours and 27 Minutes
Total Licensed Nurse Hours1 Hour and 41 Minutes1 Hour and 26 Minutes
Total Nurse Hours4 Hours and 30 Minutes3 Hours and 53 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Massachusetts are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityMassachusetts Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%92%
Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90-100%93%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Are More Depressed or Anxious12%14%
Percent of Long-Stay Residents Who Lose Too Much Weight5%7%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse12%12%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection5%9%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-3%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair-3%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores3%9%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased13%12%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder-5%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder81%63%
Percent of Long-Stay Residents Who Were Physically Restrained6%4%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain-2%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 05/28/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Set Up or Keep a Group of People to Review and Ensure Quality.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010

Environmental

Keep Safe, Clean and Homelike Surroundings.
  • Inspection Date: 05/21/2009
  • Correction Date: 07/03/2009
Provide Needed Housekeeping and Maintenance.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 05/21/2009
  • Correction Date: 07/03/2009
Use a Registered Nurse at Least 8 Hours a Day, 7 Days a Week.
  • Inspection Date: 05/21/2009
  • Correction Date: 07/03/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Use a Registered Nurse at Least 8 Hours a Day, 7 Days a Week.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Provide Enough Notice Before Discharging or Transferring a Resident.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Tell the Resident or the Resident's Representative in Writing How Long the Nursing Home Will Hold the Resident's Bed when the Resident Temporarily Leaves the Facility.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions.
  • Inspection Date: 05/28/2010
  • Correction Date: 07/21/2010
Source: Medicare Nursing Home Compare; Massachusetts Department of Public Health - Retrieved 2011