COUNTRYSIDE MANOR

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Arkansas are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/29/2011.

Administration

Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure That Nurse Aides Show They Have the Skills to Be Able to Care for Residents. Inspection Date: 01/29/2011 Correction Date: 04/07/2011
Choose a Doctor to Be the Medical Director. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Keep Accurate and Appropriate Medical Records. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 01/29/2011 Correction Date: 02/28/2011

Environmental

Get Rid of Garbage Properly. Inspection Date: 05/21/2009 Correction Date: 06/15/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 04/01/2010 Correction Date: 04/23/2010
Provide Needed Housekeeping and Maintenance. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 01/29/2011 Correction Date: 02/28/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 05/21/2009 Correction Date: 06/15/2009
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 01/29/2011 Correction Date: 02/28/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 04/01/2010 Correction Date: 04/23/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 05/21/2009 Correction Date: 06/15/2009
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 05/21/2009 Correction Date: 06/15/2009
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 05/21/2009 Correction Date: 06/15/2009
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 01/29/2011 Correction Date: 02/28/2011

Quality Care

Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 05/21/2009 Correction Date: 06/15/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 04/01/2010 Correction Date: 04/23/2010
Provide Activities to Meet the Needs of Each Resident. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 01/29/2011 Correction Date: 04/07/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 01/29/2011 Correction Date: 04/07/2011
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 01/29/2011 Correction Date: 04/07/2011
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 01/29/2011 Correction Date: 02/28/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Assess the Resident when the Resident Enters the Nursing Home, in a Timely Manner. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure That Doctors See a Resident's Plan of Care at Every Visit and Make Notes About Progress and Orders in Writing. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure That Doctors Visit Residents Regularly, As Required. Inspection Date: 01/29/2011 Correction Date: 02/28/2011

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Let Residents Give Themselves Their Drugs if They Are Able. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Inspection Date: 01/29/2011 Correction Date: 02/28/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 01/29/2011 Correction Date: 02/28/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Countryside Manor, as well as complaints by residents or their family in the previous three years.

Administration

Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident. Complaint Filed: 05/03/2011 Correction Date: 05/26/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 05/03/2011 Correction Date: 05/26/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Countryside Manor had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 01/26/2011.

Building Construction

Approved Construction Type or Materials. Inspection Date: 01/26/2011 Correction Date: 04/07/2011

Building Service Equipment

Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 05/27/2009 Correction Date: 01/01/1900
Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 03/30/2010 Correction Date: 04/23/2010
Heating and Ventilation Systems That Have Been Properly Installed According to the Manufacturer's Instructions. Inspection Date: 01/26/2011 Correction Date: 02/28/2011

Corridor Walls and Doors

Properly Constructed Windows in Hallway Walls or Doors. Inspection Date: 01/26/2011 Correction Date: 04/07/2011

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 01/26/2011 Correction Date: 02/28/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 03/30/2010 Correction Date: 04/23/2010
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 01/26/2011 Correction Date: 02/28/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 01/26/2011 Correction Date: 04/07/2011