ARBOR GLEN CARE CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Arbor Glen Care Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

ARBOR GLEN CARE CENTER
1033 E. ARROW HIGHWAY
GLENDORA, CA 91740
(626) 963-7531

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

89%

Number of Residents and Certified Beds

  • Residents: 87
  • Certified Beds: 98

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Part of a Chain or Franchise

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Nearby Cities:

San Dimas | Covina | La Verne

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Arbor Glen Care Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-1621.6%
ADL Index Range: 6-1040.0%
ADL Index Range: 0-55.8%
Total Percent:67.4%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-166.5%
ADL Index Range: 6-103.9%
ADL Index Range: 0-51.5%
Total Percent:12.0%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-160.4%
ADL Index Range: 6-100.2%
ADL Index Range: 0-54.9%
Total Percent:5.5%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-163.2%
ADL Index Range: 6-102.0%
Total Percent:5.1%
 

Special Care High

  • Comatose
  • Septicemia
  • Diabetes with daily injections and a change of order two or more days
  • Quadriplegia with ADL score greater or equal to 5
  • Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
  • Fever with pneumonia, or vomiting, or weight loss, or feeding tube
  • Parenteral/IV feedings
  • Respiratory therapy for 7 days
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-14
- No Signs of depression
0.2%
Total Percent:0.2%
 

Special Care Low

  • Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
  • Respiratory failure and oxygen therapy while a resident
  • Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
  • Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
  • Ulcers: 2 or more venous or arterial ulcers
  • Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
  • Foot infection/diabetic foot ulcer/open lesions of foot with treatment
  • Radiation therapy while a resident
  • Dialysis while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-14
- No Signs of depression
2.4%
ADL Index Range: 6-10
- No Signs of depression
1.4%
Total Percent:3.8%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 15-16
- No Signs of depression
0.9%
ADL Index Range: 11-14
- No Signs of depression
1.5%
ADL Index Range: 6-10
- No Signs of depression
1.2%
ADL Index Range: 2-5
- No Signs of depression
0.5%
ADL Index Range: 0-1
- No Signs of depression
0.8%
Total Percent:4.9%
 

Behavioral Symptoms and Cognitive Performance

  • Cognitive impairment BIMS score less than or equal to 9
  • CPS great than or equal to 3
  • Hallucinations or delusions
  • Physical or verbal behavioral symptoms toward others
  • Other behavioral symptoms
  • Rejection of care or wandering
  • Activities of Daily Living (ADL) score of 5 or less
ADL Index Range: 0-1
- Less restorative nursing
1.1%
Total Percent:1.1%
 

Rating Details For Arbor Glen Care Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours46 Minutes1 Hour and 10 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours47 Minutes44 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 21 Minutes2 Hours and 35 Minutes
Total Licensed Nurse Hours1 Hour and 32 Minutes1 Hour and 54 Minutes
Total Nurse Hours3 Hours and 53 Minutes4 Hours and 29 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for California are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityCalifornia Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season70%87%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination75%86%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Were Physically Restrained5%7%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair3%8%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores15%12%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection9%8%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased7%11%
Percent of Long-Stay Residents Who Lose Too Much Weight6%7%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder6%5%
Percent of Long-Stay Residents Who Are More Depressed or Anxious11%9%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse13%10%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder83%58%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain3%4%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination81%81%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season81%83%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium1%2%
Percent of Short-Stay Residents Who Have Pressure Sores20%17%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain11%23%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 06/01/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Post Nurse Staffing Information.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Train All Employees on What to Do in an Emergency.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Train All Employees on What to Do in an Emergency.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Be Designed, Built, Equipped, or Well Kept to Protect the Health and Safety of Residents, Workers, and the Public.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Provide Bedrooms That Hold No More Than 4 Residents Per Room.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010

Nutrition and Dietary

Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Hire Enough Skilled Workers to Carry out Dietary Service.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011
Make Sure That Residents Are Well Nourished.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011
Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Develop/Implement Required Procedures for the Administration of Immunizations.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/22/2011

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 07/02/2010
  • Correction Date: 09/10/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 01/13/2011
  • Correction Date: 03/14/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)07/02/2010$3,283
Civil Money Penalty (CMP)07/02/2010$12,675

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Arbor Glen Care Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 06/01/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 06/25/2010
  • Correction Date: 09/09/2010

Interior Finish

Fire-Resistant Room Wall Surfaces.
  • Inspection Date: 06/25/2010
  • Correction Date: 09/09/2010

Medical Gases and Anesthetizing Areas

No-Smoking Signs Where Oxygen is Used.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/20/2011

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes.
  • Inspection Date: 06/25/2010
  • Correction Date: 09/09/2010
Fire Safety Features Required by Current Fire Safety Codes.
  • Inspection Date: 06/01/2011
  • Correction Date: 07/20/2011

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour.
  • Inspection Date: 06/25/2010
  • Correction Date: 09/09/2010
Source: Medicare Nursing Home Compare; Department of Health Services of California - Licensing and Certification Program - Retrieved 2011