HEARTLAND HEALTH CARE CENTER ORANGE PARK

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Heartland Health Care Center Orange Park. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care High

Special Care Low

Clinically Complex

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Florida are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/21/2011.

Environmental

Have a Program to Keep Infection from Spreading. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 03/04/2010 Correction Date: 04/04/2010
Provide Needed Housekeeping and Maintenance. Inspection Date: 04/21/2011 Correction Date: 05/21/2011

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 03/04/2010 Correction Date: 04/04/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 03/04/2010 Correction Date: 04/04/2010
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/04/2010 Correction Date: 04/04/2010
Give or Get Dental Care for Each Resident. Inspection Date: 03/04/2010 Correction Date: 04/04/2010
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 04/21/2011 Correction Date: 05/21/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 03/04/2010 Correction Date: 04/04/2010

Resident Rights

Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Try to Resolve Each Resident's Complaints Quickly. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Let Residents Give Themselves Their Drugs if They Are Able. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 04/17/2009 Correction Date: 05/19/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Inspection Date: 04/21/2011 Correction Date: 05/21/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 04/21/2011 Correction Date: 05/21/2011

The table below lists incident reports by the nursing staff or administration for Heartland Health Care Center Orange Park, as well as complaints by residents or their family in the previous three years.

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 08/04/2008 Correction Date: 09/03/2008

Resident Rights

Let Residents Give Themselves Their Drugs if They Are Able. Complaint Filed: 09/30/2010 Correction Date: 10/22/2010