WEST HAVEN MANOR

The information listed below provides an in-depth look into the type and quality of care offered at West Haven Manor. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

WEST HAVEN MANOR
151 GOODVIEW DRIVE
APOLLO, PA 15613
(412) 727-3451

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

92%

Number of Residents and Certified Beds

  • Residents: 163
  • Certified Beds: 177

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Partnership
  • Offers Only Resident Counseling
  • This Facility is Part of a Chain or Franchise

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Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by West Haven Manor. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation Plus Extensive Services

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 11-162.6%
Total Percent:2.6%
 

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-1661.8%
ADL Index Range: 6-107.7%
ADL Index Range: 0-56.1%
Total Percent:75.7%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-1612.2%
ADL Index Range: 6-102.7%
ADL Index Range: 0-51.4%
Total Percent:16.3%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-162.3%
Total Percent:2.3%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-162.3%
Total Percent:2.3%
 

Reduced Physical Function

  • Urinary and/or bowel training program
  • Passive and/or active range of motion (ROM)
  • Amputation/prosthesis training
  • Dressing or grooming training
  • Eating or swallowing training
  • Transfer training
  • Splint or brace assistance
  • Bed mobility and/or walking training
  • Communication training
ADL Index Range: 2-5
- Less restorative nursing
0.8%
Total Percent:0.8%
 

Rating Details For West Haven Manor

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours35 Minutes1 Hour and 14 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours46 Minutes43 Minutes
Certified Nursing Assistant (CNA) Hours2 Hours and 4 Minutes2 Hours and 36 Minutes
Total Licensed Nurse Hours1 Hour and 21 Minutes1 Hour and 57 Minutes
Total Nurse Hours3 Hours and 25 Minutes4 Hours and 33 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Pennsylvania are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityPennsylvania Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90-100%90%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%89%

Long-Term Stay Deficiencies

Percent of High-Risk Long-Stay Residents Who Have Pressure Sores15%11%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain4%3%
Percent of Long-Stay Residents Who Are More Depressed or Anxious20%19%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse33%17%
Percent of Long-Stay Residents Who Lose Too Much Weight7%8%
Percent of Long-Stay Residents Who Were Physically Restrained-4%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder5%5%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores7%3%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased29%18%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair3%4%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder72%63%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection10%7%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%84%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season90-100%84%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium2%3%
Percent of Short-Stay Residents Who Have Pressure Sores13%13%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain16%20%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 05/27/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 06/10/2010
  • Correction Date: 08/10/2010
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 05/27/2011
  • Correction Date: 06/18/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 06/10/2010
  • Correction Date: 08/10/2010
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 05/27/2011
  • Correction Date: 06/18/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 06/10/2010
  • Correction Date: 08/10/2010

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 06/10/2010
  • Correction Date: 08/10/2010
Develop/Implement Required Procedures for the Administration of Immunizations.
  • Inspection Date: 06/10/2010
  • Correction Date: 08/10/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 05/27/2011
  • Correction Date: 06/18/2011

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009
Keep Assessments Completed in the Preceding 15 Months in the Resident's Active Record.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 06/10/2010
  • Correction Date: 08/10/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Inspection Date: 05/27/2011
  • Correction Date: 06/18/2011

Resident Rights

Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 07/09/2009
  • Correction Date: 08/25/2009
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey.
  • Inspection Date: 05/27/2011
  • Correction Date: 06/18/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)03/16/2011$1,950

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for West Haven Manor, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 03/16/2011
  • Correction Date: 04/15/2011
Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident.
  • Complaint Filed: 04/25/2011
  • Correction Date: 05/25/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 03/16/2011
  • Correction Date: 04/15/2011

Pharmacy Service

Properly Mark Drugs and Other Similar Products.
  • Complaint Filed: 03/16/2011
  • Correction Date: 04/15/2011
Make Sure That Residents Are Safe from Serious Medication Errors.
  • Complaint Filed: 04/25/2011
  • Correction Date: 05/25/2011
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Complaint Filed: 04/25/2011
  • Correction Date: 05/25/2011

Quality Care

Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Complaint Filed: 06/03/2009
  • Correction Date: 07/24/2009
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Complaint Filed: 10/07/2009
  • Correction Date: 10/31/2009
Provide Activities to Meet the Needs of Each Resident.
  • Complaint Filed: 03/16/2011
  • Correction Date: 04/15/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 04/02/2010
  • Correction Date: 05/05/2010

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Complaint Filed: 04/25/2011
  • Correction Date: 05/25/2011

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that West Haven Manor had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 05/12/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/24/2010
Portable Fire Extinguishers.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
An Approved Automatic Sprinkler System Connected to the Fire Alarm System.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 07/21/2009
  • Correction Date: 08/19/2009
Signs That State That Exit Doors Are to Be Kept Closed.
  • Inspection Date: 07/21/2009
  • Correction Date: 08/19/2009
Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
Signs That State That Exit Doors Are to Be Kept Closed.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Electrical

Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
Exits That Are Accessible at All Times.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility.
  • Inspection Date: 07/21/2009
  • Correction Date: 08/19/2009
A Fire Alarm System That Can Be Heard Throughout the Facility.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
A Fire Alarm System That Can Be Heard Throughout the Facility.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times.
  • Inspection Date: 07/21/2009
  • Correction Date: 08/19/2009
Exits That Are Free from Obstructions and Can Be Used at All Times.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 07/21/2009
  • Correction Date: 08/19/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes.
  • Inspection Date: 07/21/2009
  • Correction Date: 08/19/2009
Fire Safety Features Required by Current Fire Safety Codes.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Smoke Compartmentation and Control

Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes.
  • Inspection Date: 05/12/2011
  • Correction Date: 06/15/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010

Vertical Openings

Exit Doors That Are Held Open by Devices That Will Automatically Close on the Activation of a Fire Alarm or Smoke Detectors.
  • Inspection Date: 06/28/2010
  • Correction Date: 08/15/2010
Source: Medicare Nursing Home Compare; Pennsylvania Department of Health - Retrieved 2011