WEST HAVEN MANOR

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by West Haven Manor. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Pennsylvania are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 05/27/2011.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 07/09/2009 Correction Date: 08/25/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 06/10/2010 Correction Date: 08/10/2010
Have a Program to Keep Infection from Spreading. Inspection Date: 05/27/2011 Correction Date: 06/18/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 07/09/2009 Correction Date: 08/25/2009

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 06/10/2010 Correction Date: 08/10/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 05/27/2011 Correction Date: 06/18/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 07/09/2009 Correction Date: 08/25/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 06/10/2010 Correction Date: 08/10/2010

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 07/09/2009 Correction Date: 08/25/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 06/10/2010 Correction Date: 08/10/2010
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 06/10/2010 Correction Date: 08/10/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 05/27/2011 Correction Date: 06/18/2011

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 07/09/2009 Correction Date: 08/25/2009
Keep Assessments Completed in the Preceding 15 Months in the Resident's Active Record. Inspection Date: 07/09/2009 Correction Date: 08/25/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 06/10/2010 Correction Date: 08/10/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 05/27/2011 Correction Date: 06/18/2011

Resident Rights

Honor All of the Resident's Rights As a Resident of the Nursing Home and As a Citizen or Resident of the United States. Inspection Date: 07/09/2009 Correction Date: 08/25/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 07/09/2009 Correction Date: 08/25/2009
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 05/27/2011 Correction Date: 06/18/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for West Haven Manor, as well as complaints by residents or their family in the previous three years.

Administration

Keep Accurate and Appropriate Medical Records. Complaint Filed: 03/16/2011 Correction Date: 04/15/2011
Be Administered in a Way That Leads to the Highest Possible Level of Well Being for Each Resident. Complaint Filed: 04/25/2011 Correction Date: 05/25/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 03/16/2011 Correction Date: 04/15/2011

Pharmacy Service

Properly Mark Drugs and Other Similar Products. Complaint Filed: 03/16/2011 Correction Date: 04/15/2011
Make Sure That Residents Are Safe from Serious Medication Errors. Complaint Filed: 04/25/2011 Correction Date: 05/25/2011
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Complaint Filed: 04/25/2011 Correction Date: 05/25/2011

Quality Care

Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Complaint Filed: 06/03/2009 Correction Date: 07/24/2009
Make Sure That Each Resident's Nutritional Needs Were Met. Complaint Filed: 10/07/2009 Correction Date: 10/31/2009
Provide Activities to Meet the Needs of Each Resident. Complaint Filed: 03/16/2011 Correction Date: 04/15/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Complaint Filed: 04/02/2010 Correction Date: 05/05/2010

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 04/25/2011 Correction Date: 05/25/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that West Haven Manor had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 05/12/2011.

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System. Inspection Date: 06/28/2010 Correction Date: 08/24/2010
Portable Fire Extinguishers. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
An Approved Automatic Sprinkler System Connected to the Fire Alarm System. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 07/21/2009 Correction Date: 08/19/2009
Signs That State That Exit Doors Are to Be Kept Closed. Inspection Date: 07/21/2009 Correction Date: 08/19/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
Signs That State That Exit Doors Are to Be Kept Closed. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
Corridor and Hallway Doors That Block Smoke. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
Properly Installed Electrical Wiring and Equipment. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
Exits That Are Accessible at All Times. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 07/21/2009 Correction Date: 08/19/2009
A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 07/21/2009 Correction Date: 08/19/2009
Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 06/28/2010 Correction Date: 08/15/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 07/21/2009 Correction Date: 08/19/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 06/28/2010 Correction Date: 08/15/2010

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 07/21/2009 Correction Date: 08/19/2009
Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Smoke Compartmentation and Control

Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 06/28/2010 Correction Date: 08/15/2010
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 05/12/2011 Correction Date: 06/15/2011
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 05/12/2011 Correction Date: 06/15/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 06/28/2010 Correction Date: 08/15/2010

Vertical Openings

Exit Doors That Are Held Open by Devices That Will Automatically Close on the Activation of a Fire Alarm or Smoke Detectors. Inspection Date: 06/28/2010 Correction Date: 08/15/2010