GOLDEN LIVINGCENTER - NORFOLK

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Golden Livingcenter - Norfolk. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Clinically Complex

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Nebraska are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/13/2011.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 04/02/2009 Correction Date: 05/17/2009
Post Nurse Staffing Information. Inspection Date: 04/13/2011 Correction Date: 05/27/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 04/02/2009 Correction Date: 05/17/2009
Try to Resolve Each Resident's Complaints Quickly. Inspection Date: 05/05/2010 Correction Date: 06/19/2010
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 05/05/2010 Correction Date: 06/19/2010
Send and Promptly Deliver Unopened Mail to Residents. Inspection Date: 04/13/2011 Correction Date: 05/27/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 04/13/2011 Correction Date: 05/27/2011

The table below lists incident reports by the nursing staff or administration for Golden Livingcenter - Norfolk, as well as complaints by residents or their family in the previous three years.

Environmental

Have a Program to Keep Infection from Spreading. Complaint Filed: 04/02/2009 Correction Date: 05/17/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011
Provide Needed Housekeeping and Maintenance. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011

Nutrition and Dietary

Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011
Store, Cook, and Give out Food in a Safe and Clean Way. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011

Pharmacy Service

Make Sure That Residents Are Safe from Serious Medication Errors. Complaint Filed: 04/02/2009 Correction Date: 05/17/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 04/02/2009 Correction Date: 05/17/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011
Make Sure That Each Resident's Nutritional Needs Were Met. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011

Resident Rights

Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011
Make Sure Each Resident Has the Right to Choose Activities, Schedules and Health Care According to His or Her Interests, Assessment, and Plan of Care. Complaint Filed: 04/13/2011 Correction Date: 05/27/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Golden Livingcenter - Norfolk had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 04/07/2011.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 05/04/2010 Correction Date: 06/21/2010

Building Service Equipment

Properly Protected Cooking Facilities. Inspection Date: 05/04/2010 Correction Date: 06/21/2010

Corridor Walls and Doors

Corridors That Are Separated from Common Areas by Walls Constructed to Limit the Passage of Smoke. Inspection Date: 05/04/2010 Correction Date: 06/21/2010
Corridor and Hallway Doors That Block Smoke. Inspection Date: 04/07/2011 Correction Date: 05/27/2011

Electrical

Proper Power Supply for Life Support Equipment. Inspection Date: 05/04/2010 Correction Date: 06/21/2010
Properly Installed Electrical Wiring and Equipment. Inspection Date: 04/07/2011 Correction Date: 05/27/2011

Exits and Egress

Corridors or Aisles That Are Unobstructed and Are at Least 8 Feet in Width. Inspection Date: 04/07/2011 Correction Date: 05/27/2011

Fire Alarm Systems

An Approved Back-Up Procedure for a Faulty Fire Alarm System. Inspection Date: 04/07/2011 Correction Date: 05/27/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 05/04/2010 Correction Date: 06/21/2010

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 05/04/2010 Correction Date: 06/21/2010
Properly Located and Lighted "Exit" Signs. Inspection Date: 05/04/2010 Correction Date: 06/21/2010

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 04/07/2011 Correction Date: 05/27/2011

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 04/07/2011 Correction Date: 05/27/2011

Smoke Compartmentation and Control

Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 04/07/2011 Correction Date: 05/27/2011

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 04/07/2011 Correction Date: 05/27/2011