QUALITY CARE CENTER OF MEMPHIS

The information listed below provides an in-depth look into the type and quality of care offered at Quality Care Center of Memphis. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

QUALITY CARE CENTER OF MEMPHIS
1755 ELDRIDGE
MEMPHIS, TN 38108
(901) 278-3840

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

73%

Number of Residents and Certified Beds

  • Residents: 35
  • Certified Beds: 48

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

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Nearby Cities:

Bartlett | Cordova | Germantown

Resident Services

The information below lists services this facility has provided for residents from October through October 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Quality Care Center of Memphis. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 0-5100.0%
Total Percent:100.0%
 

Rating Details For Quality Care Center of Memphis

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours22 Minutes43 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours47 Minutes33 Minutes
Certified Nursing Assistant (CNA) Hours1 Hour and 48 Minutes2 Hours and 13 Minutes
Total Licensed Nurse Hours1 Hour and 9 Minutes1 Hour and 16 Minutes
Total Nurse Hours2 Hours and 57 Minutes3 Hours and 29 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Tennessee are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityTennessee Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%89%
Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90-100%92%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Had a Urinary Tract Infection-10%
Percent of Long-Stay Residents Who Are More Depressed or Anxious10%10%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores6%10%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder-5%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain1%3%
Percent of Long-Stay Residents Who Lose Too Much Weight10%9%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores-3%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased18%12%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair3%7%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse14%10%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder64%49%
Percent of Long-Stay Residents Who Were Physically Restrained-6%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 12/07/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Have a Detailed, Written Plan for Disasters and Emergencies.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009

Environmental

Provide Needed Housekeeping and Maintenance.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/26/2009
Keep All Essential Equipment Working Safely.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Put Firmly Secured Handrails on Each Side of Hallways.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011

Nutrition and Dietary

Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/26/2009
Make Sure That Residents Are Safe from Serious Medication Errors.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/26/2009
Properly Mark Drugs and Other Similar Products.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/26/2009
Properly Mark Drugs and Other Similar Products.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/26/2009
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011
Give Professional Services That Follow Each Resident's Written Care Plan.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011
Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 09/01/2009
  • Correction Date: 10/13/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 12/07/2010
  • Correction Date: 01/07/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Civil Money Penalty (CMP)12/07/2010$4,810

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Quality Care Center of Memphis had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 11/29/2010.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 08/30/2009
  • Correction Date: 10/12/2009

Electrical

Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 08/30/2009
  • Correction Date: 10/12/2009

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 08/30/2009
  • Correction Date: 10/12/2009

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems.
  • Inspection Date: 11/29/2010
  • Correction Date: 01/21/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times.
  • Inspection Date: 11/29/2010
  • Correction Date: 02/11/2011

Illumination and Emergency Power

Proper Backup Exit Lighting.
  • Inspection Date: 08/30/2009
  • Correction Date: 10/12/2009
Emergency Lighting That Can Last at Least 1 1/2 Hours.
  • Inspection Date: 08/30/2009
  • Correction Date: 10/12/2009

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed.
  • Inspection Date: 08/30/2009
  • Correction Date: 10/12/2009
Source: Medicare Nursing Home Compare; Tennessee Department of Health - Retrieved 2011