QUALITY CARE CENTER OF MEMPHIS

The information below lists services this facility has provided for residents from October through October 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Quality Care Center of Memphis. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Tennessee are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 12/07/2010.

Administration

Have a Detailed, Written Plan for Disasters and Emergencies. Inspection Date: 09/01/2009 Correction Date: 10/13/2009

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 09/01/2009 Correction Date: 10/26/2009
Keep All Essential Equipment Working Safely. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Put Firmly Secured Handrails on Each Side of Hallways. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 12/07/2010 Correction Date: 01/07/2011
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 12/07/2010 Correction Date: 01/07/2011

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 12/07/2010 Correction Date: 01/07/2011

Nutrition and Dietary

Offer Other Nutritional Food to Each Resident Who Will Not Eat the Food Served. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 09/01/2009 Correction Date: 10/13/2009

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 09/01/2009 Correction Date: 10/26/2009
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 09/01/2009 Correction Date: 10/26/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 09/01/2009 Correction Date: 10/26/2009
Properly Mark Drugs and Other Similar Products. Inspection Date: 12/07/2010 Correction Date: 01/07/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 09/01/2009 Correction Date: 10/26/2009
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 12/07/2010 Correction Date: 01/07/2011
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 12/07/2010 Correction Date: 01/07/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 12/07/2010 Correction Date: 01/07/2011

Resident Assessment

Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 12/07/2010 Correction Date: 01/07/2011
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 12/07/2010 Correction Date: 01/07/2011
Provide a Final Summary of the Resident's Health Status and a Summary of the Resident's Stay, when the Resident is Ready to Leave the Nursing Home. Inspection Date: 12/07/2010 Correction Date: 01/07/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 09/01/2009 Correction Date: 10/13/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 12/07/2010 Correction Date: 01/07/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Quality Care Center of Memphis had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 11/29/2010.

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 08/30/2009 Correction Date: 10/12/2009

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 08/30/2009 Correction Date: 10/12/2009

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 08/30/2009 Correction Date: 10/12/2009

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems. Inspection Date: 11/29/2010 Correction Date: 01/21/2011

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 11/29/2010 Correction Date: 02/11/2011

Illumination and Emergency Power

Proper Backup Exit Lighting. Inspection Date: 08/30/2009 Correction Date: 10/12/2009
Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 08/30/2009 Correction Date: 10/12/2009

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 08/30/2009 Correction Date: 10/12/2009