WINTER HAVEN HEALTH AND REHABILITATION CENTER

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Winter Haven Health and Rehabilitation Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care High

Special Care Low

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Florida are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 03/03/2011.

Administration

Keep Accurate and Appropriate Medical Records. Inspection Date: 03/03/2011 Correction Date: 04/01/2011

Environmental

Provide Bedrooms That Don't Allow Residents to See Each Other when Privacy is Needed. Inspection Date: 02/12/2010 Correction Date: 03/12/2010
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 02/12/2010 Correction Date: 03/12/2010
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 03/03/2011 Correction Date: 04/01/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 02/12/2010 Correction Date: 03/12/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 03/03/2011 Correction Date: 04/01/2011

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 02/12/2010 Correction Date: 03/12/2010
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 02/12/2010 Correction Date: 03/12/2010
Properly Mark Drugs and Other Similar Products. Inspection Date: 02/12/2010 Correction Date: 03/12/2010
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 03/03/2011 Correction Date: 04/01/2011
Make Sure That Residents Are Safe from Serious Medication Errors. Inspection Date: 03/03/2011 Correction Date: 04/01/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 01/29/2009 Correction Date: 02/27/2009
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 01/29/2009 Correction Date: 02/27/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 02/12/2010 Correction Date: 03/12/2010
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 03/03/2011 Correction Date: 04/01/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 01/29/2009 Correction Date: 02/27/2009
Make Sure All Assessments Are Accurate, Coordinated by an Rn, Done by the Right Professional, and Are Signed by the Person Completing Them. Inspection Date: 01/29/2009 Correction Date: 02/27/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 01/29/2009 Correction Date: 02/27/2009

Resident Rights

Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 01/29/2009 Correction Date: 02/27/2009
Give Enough Notice to the Resident Before Changing the Resident's Room or Roommate. Inspection Date: 01/29/2009 Correction Date: 02/27/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 02/12/2010 Correction Date: 03/12/2010

The table below lists incident reports by the nursing staff or administration for Winter Haven Health and Rehabilitation Center, as well as complaints by residents or their family in the previous three years.

Quality Care

Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 11/23/2010 Correction Date: 12/23/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Winter Haven Health and Rehabilitation Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 03/02/2011.

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 02/11/2010 Correction Date: 03/12/2010

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 02/11/2010 Correction Date: 03/12/2010

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 01/28/2009 Correction Date: 02/27/2009
Exits That Are Accessible at All Times. Inspection Date: 03/02/2011 Correction Date: 04/01/2011

Vertical Openings

Exit Doors That Are Held Open by Devices That Will Automatically Close on the Activation of a Fire Alarm or Smoke Detectors. Inspection Date: 01/28/2009 Correction Date: 02/27/2009