ARBOUR HEALTH CARE CENTER

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Illinois are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/19/2010.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 04/19/2010 Correction Date: 05/24/2010

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 03/20/2008 Correction Date: 04/19/2008

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 03/20/2008 Correction Date: 04/19/2008
Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature. Inspection Date: 05/14/2009 Correction Date: 06/30/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 05/14/2009 Correction Date: 06/30/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 04/19/2010 Correction Date: 05/24/2010

Pharmacy Service

Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 04/19/2010 Correction Date: 05/24/2010

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 03/20/2008 Correction Date: 04/19/2008
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 03/20/2008 Correction Date: 04/19/2008
Provide Social Services for Related Medical Problems to Help Each Resident Achieve the Highest Possible Quality of Life. Inspection Date: 05/14/2009 Correction Date: 06/30/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 04/19/2010 Correction Date: 05/24/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 04/19/2010 Correction Date: 05/24/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 04/19/2010 Correction Date: 05/24/2010

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 03/20/2008 Correction Date: 04/19/2008
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 05/14/2009 Correction Date: 06/30/2009

The table below lists incident reports by the nursing staff or administration for Arbour Health Care Center, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 08/04/2009 Correction Date: 08/05/2009

Mistreatment

Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Complaint Filed: 12/10/2010 Correction Date: 01/24/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 06/12/2008 Correction Date: 06/20/2008

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Arbour Health Care Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 06/18/2010.

Automatic Sprinkler Systems

Properly Working Alarms on Sprinkler Valves. Inspection Date: 03/27/2008 Correction Date: 05/13/2008
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 03/27/2008 Correction Date: 04/08/2008
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 05/15/2009 Correction Date: 06/28/2009
Portable Fire Extinguishers. Inspection Date: 05/15/2009 Correction Date: 07/08/2009

Fire Alarm Systems

A Fire Alarm System That Can Be Heard Throughout the Facility. Inspection Date: 05/15/2009 Correction Date: 06/29/2009

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 05/15/2009 Correction Date: 07/10/2009

Smoke Compartmentation and Control

Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 03/27/2008 Correction Date: 05/13/2008
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 03/27/2008 Correction Date: 04/11/2008

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 05/15/2009 Correction Date: 06/28/2009

Vertical Openings

Proper Stairway Enclosures and Vertical Shafts. Inspection Date: 06/18/2010 Correction Date: 01/01/1900