HERITAGE MANOR HEALTH & REHAB

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Heritage Manor Health & Rehab. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Ultra-High Rehabilitation Plus Extensive Services

Very High Rehabilitation Plus Extensive Services

Ultra-High Rehabilitation

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Special Care High

Special Care Low

Clinically Complex

Behavioral Symptoms and Cognitive Performance

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Louisiana are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 07/30/2010.

Environmental

Provide Needed Housekeeping and Maintenance. Inspection Date: 08/07/2008 Correction Date: 09/21/2008

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 08/07/2008 Correction Date: 09/21/2008
Properly Mark Drugs and Other Similar Products. Inspection Date: 08/07/2008 Correction Date: 09/21/2008
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 09/18/2009 Correction Date: 11/02/2009
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 07/30/2010 Correction Date: 09/12/2010
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 07/30/2010 Correction Date: 09/12/2010

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 08/07/2008 Correction Date: 09/21/2008
Make Sure That Residents Receive Treatment/Services to Continue to Be Able to Care for Themselves, Unless a Change is Unavoidable. Inspection Date: 09/18/2009 Correction Date: 11/02/2009
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Inspection Date: 09/18/2009 Correction Date: 11/02/2009
Give or Get Dental Care for Each Resident. Inspection Date: 09/18/2009 Correction Date: 11/02/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 07/30/2010 Correction Date: 09/12/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 07/30/2010 Correction Date: 09/12/2010

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Inspection Date: 09/18/2009 Correction Date: 11/02/2009
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 09/18/2009 Correction Date: 11/02/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 09/18/2009 Correction Date: 11/02/2009

Resident Rights

Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 09/18/2009 Correction Date: 01/01/1900
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 09/18/2009 Correction Date: 01/01/1900
Send and Promptly Deliver Unopened Mail to Residents. Inspection Date: 09/18/2009 Correction Date: 01/01/1900
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions. Inspection Date: 09/18/2009 Correction Date: 11/02/2009

The table below lists incident reports by the nursing staff or administration for Heritage Manor Health & Rehab, as well as complaints by residents or their family in the previous three years.

Administration

Keep Accurate and Appropriate Medical Records. Complaint Filed: 06/30/2009 Correction Date: 08/12/2009
Quickly Tell the Resident's Doctor the Results of Lab Tests. Complaint Filed: 10/15/2009 Correction Date: 11/06/2009
Set Up or Keep a Group of People to Review and Ensure Quality. Complaint Filed: 07/30/2010 Correction Date: 09/12/2010

Quality Care

Give Professional Services That Follow Each Resident's Written Care Plan. Complaint Filed: 07/30/2010 Correction Date: 09/12/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Complaint Filed: 07/30/2010 Correction Date: 09/12/2010
Have Enough Nurses to Care for Every Resident in a Way That Maximizes the Resident's Well Being. Complaint Filed: 07/30/2010 Correction Date: 09/12/2010

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Complaint Filed: 06/30/2009 Correction Date: 08/12/2009
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations. Complaint Filed: 07/30/2010 Correction Date: 09/12/2010

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 06/30/2009 Correction Date: 08/12/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Complaint Filed: 06/30/2009 Correction Date: 08/12/2009
Provide Services to Meet the Needs and Preferences of Each Resident. Complaint Filed: 10/15/2009 Correction Date: 11/06/2009
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged. Complaint Filed: 07/30/2010 Correction Date: 09/12/2010
Try to Resolve Each Resident's Complaints Quickly. Complaint Filed: 07/30/2010 Correction Date: 09/12/2010

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Heritage Manor Health & Rehab had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 07/27/2010.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 09/17/2009 Correction Date: 11/06/2009
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 07/27/2010 Correction Date: 09/15/2010

Building Service Equipment

Properly Protected Cooking Facilities. Inspection Date: 09/17/2009 Correction Date: 11/06/2009

Electrical

Properly Installed Electrical Wiring and Equipment. Inspection Date: 08/06/2008 Correction Date: 08/12/2008
Weekly Inspections and Monthly Testing of Generators. Inspection Date: 09/17/2009 Correction Date: 11/06/2009
Weekly Inspections and Monthly Testing of Generators. Inspection Date: 07/27/2010 Correction Date: 09/15/2010

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 09/17/2009 Correction Date: 11/06/2009

Fire Alarm Systems

Properly Maintained Smoke Detectors. Inspection Date: 07/27/2010 Correction Date: 09/15/2010

Furnishings and Decorations

Restrictions on the Use of Flammable Curtains. Inspection Date: 09/17/2009 Correction Date: 11/06/2009

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 09/17/2009 Correction Date: 11/06/2009

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 07/27/2010 Correction Date: 09/15/2010

Smoke Compartmentation and Control

Proper Construction of Ducts Through Walls Designed to Prevent Smoke Passage. Inspection Date: 08/06/2008 Correction Date: 08/27/2008
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 09/17/2009 Correction Date: 11/16/2009
Smoke Barrier Doors That Can Resist Smoke for at Least 20 Minutes. Inspection Date: 09/17/2009 Correction Date: 11/16/2009
Proper Construction of Ducts Through Walls Designed to Prevent Smoke Passage. Inspection Date: 09/17/2009 Correction Date: 11/16/2009
Walls or Barriers That Prevent Smoke from Passing Through and Would Resist Fire for at Least One Hour. Inspection Date: 07/27/2010 Correction Date: 09/15/2010