BENCHMARK HEALTHCARE OF LOMA LINDA

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Very High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Benchmark Healthcare of Loma Linda. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

High Rehabilitation Plus Extensive Services

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Clinically Complex

Reduced Physical Function

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Missouri are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 12/08/2010.

Administration

Follow All Laws and Professional Standards. Inspection Date: 03/05/2009 Correction Date: 04/17/2009
Post Nurse Staffing Information. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Follow All Laws and Professional Standards. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 03/05/2009 Correction Date: 04/17/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 03/05/2009 Correction Date: 04/17/2009
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Make Sure That a Working Call System is Available in Each Resident's Room or Bathroom and Bathing Area. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Keep Safe, Clean and Homelike Surroundings. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Get Rid of Garbage Properly. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Properly Mark Drugs and Other Similar Products. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Provide Activities to Meet the Needs of Each Resident. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Make Sure That Residents Receive Treatment/Services to Continue to Be Able to Care for Themselves, Unless a Change is Unavoidable. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Resident Rights

Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 03/05/2009 Correction Date: 04/17/2009
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Tell Each Resident Who Can Get Medicaid Benefits About 1) Which Items and Services Medicaid Covers and Which the Resident Must Pay For; or 2) How to Apply for Medicaid, Along with the Names and Addresses of State Groups That Can Help. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Send and Promptly Deliver Unopened Mail to Residents. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 12/08/2010 Correction Date: 01/22/2011
Provide Services to Meet the Needs and Preferences of Each Resident. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

The table below lists incident reports by the nursing staff or administration for Benchmark Healthcare of Loma Linda, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 09/16/2009 Correction Date: 10/30/2009

Pharmacy Service

Make Sure That Residents Are Safe from Serious Medication Errors. Complaint Filed: 03/05/2009 Correction Date: 04/17/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 03/05/2009 Correction Date: 04/17/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 09/16/2009 Correction Date: 10/30/2009
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Complaint Filed: 09/16/2009 Correction Date: 10/30/2009
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration. Complaint Filed: 01/07/2011 Correction Date: 01/22/2011

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Benchmark Healthcare of Loma Linda had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 12/08/2010.

Automatic Sprinkler Systems

Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 01/25/2010 Correction Date: 03/03/2010

Building Service Equipment

Restrictions on the Use of Portable Space Heaters. Inspection Date: 01/25/2010 Correction Date: 03/03/2010

Corridor Walls and Doors

Signs That State That Exit Doors Are to Be Kept Closed. Inspection Date: 01/25/2010 Correction Date: 03/03/2010

Electrical

Weekly Inspections and Monthly Testing of Generators. Inspection Date: 01/25/2010 Correction Date: 03/03/2010

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 01/25/2010 Correction Date: 03/03/2010

Furnishings and Decorations

Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 01/25/2010 Correction Date: 03/03/2010
Exits That Are Free from Obstructions and Can Be Used at All Times. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Hazardous Area

Properly Installed Hallway Dispensers for Alcohol-Based Hand Rub. Inspection Date: 12/08/2010 Correction Date: 01/22/2011

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 01/25/2010 Correction Date: 03/03/2010

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 01/25/2010 Correction Date: 03/03/2010