WESTSIDE CARE CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Westside Care Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

WESTSIDE CARE CENTER
349 BIDWELL STREET
MANCHESTER, CT 06040
(860) 647-9191

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

81%

Number of Residents and Certified Beds

  • Residents: 153
  • Certified Beds: 190

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By For Profit - Corporation
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

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Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Westside Care Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

High Rehabilitation Plus Extensive Services

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-103.3%
Total Percent:3.3%
 

Medium Rehabilitation Plus Extensive Services

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-102.8%
Total Percent:2.8%
 

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
  • A second rehabilitation discipline three days/week
ADL Index Range: 11-164.8%
ADL Index Range: 6-108.7%
ADL Index Range: 0-515.2%
Total Percent:28.7%
 

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-162.8%
ADL Index Range: 0-518.3%
Total Percent:21.1%
 

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-162.3%
ADL Index Range: 0-56.6%
Total Percent:8.9%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 11-162.1%
ADL Index Range: 6-101.6%
ADL Index Range: 0-511.0%
Total Percent:14.7%
 

Extensive Services

  • Tracheostomy care
  • Ventilator or respirator
  • Isolation for active infectious disease while a resident
  • Activities of Daily Living (ADL) score of 2 or more
ADL Index Range: 2-16
- Tracheostomy care or ventilator/respirator
3.4%
Total Percent:3.4%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 11-14
- No Signs of depression
0.1%
ADL Index Range: 0-1
- No Signs of depression
3.7%
Total Percent:3.8%
 

Behavioral Symptoms and Cognitive Performance

  • Cognitive impairment BIMS score less than or equal to 9
  • CPS great than or equal to 3
  • Hallucinations or delusions
  • Physical or verbal behavioral symptoms toward others
  • Other behavioral symptoms
  • Rejection of care or wandering
  • Activities of Daily Living (ADL) score of 5 or less
ADL Index Range: 2-5
- Less restorative nursing
0.1%
ADL Index Range: 0-1
- Less restorative nursing
1.6%
Total Percent:1.8%
 

Reduced Physical Function

  • Urinary and/or bowel training program
  • Passive and/or active range of motion (ROM)
  • Amputation/prosthesis training
  • Dressing or grooming training
  • Eating or swallowing training
  • Transfer training
  • Splint or brace assistance
  • Bed mobility and/or walking training
  • Communication training
ADL Index Range: 11-14
- Less restorative nursing
11.4%
ADL Index Range: 6-10
- Less restorative nursing
0.1%
Total Percent:11.5%
 

Rating Details For Westside Care Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours21 Minutes53 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours45 Minutes35 Minutes
Certified Nursing Assistant (CNA) Hours1 Hour and 50 Minutes1 Hour and 57 Minutes
Total Licensed Nurse Hours1 Hour and 6 Minutes1 Hour and 28 Minutes
Total Nurse Hours2 Hours and 56 Minutes3 Hours and 25 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Connecticut are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityConnecticut Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season75%88%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination69%85%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Lose Too Much Weight4%8%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased12%15%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores2%2%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores11%9%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder5%4%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection3%7%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain4%2%
Percent of Long-Stay Residents Who Were Physically Restrained1%3%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse5%12%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder34%52%
Percent of Long-Stay Residents Who Are More Depressed or Anxious6%11%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair-3%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination58%78%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season45%79%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Delirium5%2%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain32%19%
Percent of Short-Stay Residents Who Have Pressure Sores3%12%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 01/14/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008
Quickly Tell the Resident's Doctor the Results of Lab Tests.
  • Inspection Date: 10/19/2009
  • Correction Date: 11/30/2009

Environmental

Keep Safe, Clean and Homelike Surroundings.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Inspection Date: 10/19/2009
  • Correction Date: 11/30/2009
Develop/Implement Required Procedures for the Administration of Immunizations.
  • Inspection Date: 10/19/2009
  • Correction Date: 11/30/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 01/14/2011
  • Correction Date: 02/24/2011

Resident Rights

Try to Resolve Each Resident's Complaints Quickly.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008
Give Enough Notice to the Resident Before Changing the Resident's Room or Roommate.
  • Inspection Date: 10/30/2008
  • Correction Date: 12/11/2008

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Westside Care Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Follow All Laws and Professional Standards.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 03/04/2010
  • Correction Date: 04/15/2010
Keep Accurate and Appropriate Medical Records.
  • Complaint Filed: 03/01/2011
  • Correction Date: 04/12/2011

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 10/30/2008
  • Correction Date: 12/11/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 03/04/2010
  • Correction Date: 04/15/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 09/03/2010
  • Correction Date: 10/22/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 03/01/2011
  • Correction Date: 04/12/2011

Mistreatment

Protect Each Resident from All Abuse, Physical Punishment, and Being Separated from Others.
  • Complaint Filed: 03/04/2010
  • Correction Date: 04/15/2010
Protect Residents from Mistreatment, Neglect, And/Or Theft of Personal Property.
  • Complaint Filed: 03/01/2011
  • Correction Date: 04/12/2011

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Provide Activities to Meet the Needs of Each Resident.
  • Complaint Filed: 09/05/2008
  • Correction Date: 10/10/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary.
  • Complaint Filed: 10/30/2008
  • Correction Date: 12/11/2008
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion.
  • Complaint Filed: 10/30/2008
  • Correction Date: 12/11/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 10/30/2008
  • Correction Date: 12/11/2008
Give Professional Services That Follow Each Resident's Written Care Plan.
  • Complaint Filed: 10/30/2008
  • Correction Date: 12/11/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 02/05/2009
  • Correction Date: 03/19/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 02/05/2009
  • Correction Date: 03/19/2009
Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 03/30/2009
  • Correction Date: 05/05/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 03/01/2011
  • Correction Date: 04/12/2011

Resident Assessment

Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 09/05/2008
  • Correction Date: 10/10/2008
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 10/30/2008
  • Correction Date: 12/11/2008
Make a Complete Assessment That Covers All Questions for Areas That Are Listed in Official Regulations.
  • Complaint Filed: 03/04/2010
  • Correction Date: 04/15/2010
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 03/04/2010
  • Correction Date: 04/15/2010

Resident Rights

Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Complaint Filed: 07/23/2008
  • Correction Date: 09/03/2008
Provide Services to Meet the Needs and Preferences of Each Resident.
  • Complaint Filed: 09/05/2008
  • Correction Date: 10/10/2008
Send and Promptly Deliver Unopened Mail to Residents.
  • Complaint Filed: 09/05/2008
  • Correction Date: 10/10/2008
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Complaint Filed: 10/30/2008
  • Correction Date: 12/11/2008

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Westside Care Center had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 01/14/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Building Service Equipment

Properly Constructed Linen or Trash Chutes.
  • Inspection Date: 12/03/2008
  • Correction Date: 02/10/2009

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke.
  • Inspection Date: 12/03/2008
  • Correction Date: 02/10/2009

Electrical

Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 12/03/2008
  • Correction Date: 02/10/2009

Fire Alarm Systems

An Approved Installation, Maintenance and Testing Program for Fire Alarm Systems.
  • Inspection Date: 10/13/2009
  • Correction Date: 11/30/2009

Furnishings and Decorations

Properly Sized and Located Linen or Trash Receptacles.
  • Inspection Date: 12/03/2008
  • Correction Date: 02/10/2009

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 12/03/2008
  • Correction Date: 02/10/2009
Source: Medicare Nursing Home Compare; Department of Public Health of Connecticut - Division of Health Systems Regulation - Retrieved 2011