BENCHMARK HEALTHCARE OF WILLOWBROOKE

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Benchmark Healthcare of Willowbrooke. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Very High Rehabilitation Plus Extensive Services

Very High Rehabilitation

High Rehabilitation

Medium Rehabilitation

Extensive Services

Special Care Low

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Missouri are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

Long-Term Stay Preventive Actions

Long-Term Stay Deficiencies

Short-Term Stay Preventive Actions

Short-Term Stay Deficiencies

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 08/11/2010.

Administration

Give or Get Lab Tests by a Certified Laboratory. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 08/11/2010 Correction Date: 09/14/2010

Environmental

Keep Sound Levels Comfortable. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Have a Program to Keep Infection from Spreading. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 07/13/2009 Correction Date: 08/18/2009

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Inspection Date: 07/13/2009 Correction Date: 08/18/2009

Nutrition and Dietary

Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 08/11/2010 Correction Date: 11/09/2010

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Keep the Rate of Medication Errors (Wrong Drug, Wrong Dose, Wrong Time) to Less Than 5%. Inspection Date: 08/11/2010 Correction Date: 09/14/2010

Quality Care

Provide Activities to Meet the Needs of Each Resident. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Give the Right Treatment and Services to Residents Who Have Mental or Social Problems Adjusting. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Develop/Implement Required Procedures for the Administration of Immunizations. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Give Professional Services That Meet a Professional Standard of Quality. Inspection Date: 08/11/2010 Correction Date: 09/14/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 08/11/2010 Correction Date: 09/14/2010
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene. Inspection Date: 08/11/2010 Correction Date: 11/09/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 08/11/2010 Correction Date: 11/09/2010
Make Sure That Each Resident Who Enters the Nursing Home Without a Catheter is Not Given a Catheter, Unless It is Necessary. Inspection Date: 08/11/2010 Correction Date: 11/09/2010
Give Proper Treatment to Residents with Feeding Tubes to Prevent Problems (Such As Aspiration Pneumonia, Diarrhea, Vomiting, Dehydration, Metabolic Abnormalities, Nasal-Pharyngeal Ulcers) and Help Restore Eating Skills, if Possible. Inspection Date: 08/11/2010 Correction Date: 09/14/2010
Make Sure That Each Resident's Nutritional Needs Were Met. Inspection Date: 08/11/2010 Correction Date: 09/14/2010
Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 08/11/2010 Correction Date: 11/09/2010

Resident Assessment

Do an Assessment of the Resident Every Year. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Check and Update (If Needed) Each Resident's Assessment Every 3 Months. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Keep Assessments Completed in the Preceding 15 Months in the Resident's Active Record. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Electronically Record and Report Resident Status Assessments in a Timely Manner As Required in Order to Monitor Resident Health and Progress. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Make Sure That All Needed Doctor Visits Are Made Personally by a Doctor, As Required. Inspection Date: 09/04/2008 Correction Date: 10/16/2008

Resident Rights

Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Keep Each Resident's Personal and Medical Records Private and Confidential. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Listen to the Resident or Family Groups or Act on Their Complaints or Suggestions. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Properly Hold, Secure and Manage Each Resident's Personal Money Which is Deposited with the Nursing Home. Inspection Date: 08/11/2010 Correction Date: 01/18/2011

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

The table below lists incident reports by the nursing staff or administration for Benchmark Healthcare of Willowbrooke, as well as complaints by residents or their family in the previous three years.

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 05/09/2008 Correction Date: 06/16/2008
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 09/04/2008 Correction Date: 10/16/2008
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Complaint Filed: 09/04/2008 Correction Date: 10/16/2008
Provide Needed Housekeeping and Maintenance. Complaint Filed: 09/04/2008 Correction Date: 10/16/2008
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Complaint Filed: 02/03/2010 Correction Date: 03/26/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 08/11/2010 Correction Date: 01/18/2011
Have a Program to Keep Infection from Spreading. Complaint Filed: 08/11/2010 Correction Date: 11/09/2010
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Complaint Filed: 08/11/2010 Correction Date: 09/14/2010
Provide Needed Housekeeping and Maintenance. Complaint Filed: 08/11/2010 Correction Date: 09/14/2010
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents. Complaint Filed: 11/10/2010 Correction Date: 01/18/2011

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents. Complaint Filed: 09/04/2008 Correction Date: 10/16/2008

Pharmacy Service

Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly. Complaint Filed: 07/13/2009 Correction Date: 08/18/2009

Quality Care

Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 05/09/2008 Correction Date: 07/03/2008
Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 05/09/2008 Correction Date: 07/03/2008
Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 09/04/2008 Correction Date: 10/16/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 09/04/2008 Correction Date: 10/16/2008
Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 07/13/2009 Correction Date: 08/18/2009
Give Professional Services That Meet a Professional Standard of Quality. Complaint Filed: 02/03/2010 Correction Date: 03/26/2010
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Complaint Filed: 02/03/2010 Correction Date: 03/26/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Complaint Filed: 12/07/2010 Correction Date: 01/18/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Complaint Filed: 09/04/2008 Correction Date: 10/16/2008

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Benchmark Healthcare of Willowbrooke had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 08/11/2010.

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Portable Fire Extinguishers. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Automatic Sprinkler Systems That Have Been Maintained in Working Order. Inspection Date: 08/11/2010 Correction Date: 09/14/2010

Building Construction

Approved Construction Type or Materials. Inspection Date: 09/04/2008 Correction Date: 10/16/2008

Corridor Walls and Doors

Corridor and Hallway Doors That Block Smoke. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Corridor and Hallway Doors That Block Smoke. Inspection Date: 08/11/2010 Correction Date: 09/14/2010

Electrical

Weekly Inspections and Monthly Testing of Generators. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Properly Installed Electrical Wiring and Equipment. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Weekly Inspections and Monthly Testing of Generators. Inspection Date: 08/11/2010 Correction Date: 09/14/2010

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions. Inspection Date: 07/13/2009 Correction Date: 08/18/2009

Exits and Egress

Exits That Are Accessible at All Times. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Exits That Are Accessible at All Times. Inspection Date: 08/11/2010 Correction Date: 09/14/2010

Fire Alarm Systems

Properly Maintained Smoke Detectors. Inspection Date: 07/13/2009 Correction Date: 08/18/2009

Furnishings and Decorations

Properly Sized and Located Linen or Trash Receptacles. Inspection Date: 08/11/2010 Correction Date: 11/09/2010

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 07/13/2009 Correction Date: 08/18/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System. Inspection Date: 08/11/2010 Correction Date: 09/14/2010

Illumination and Emergency Power

Emergency Lighting That Can Last at Least 1 1/2 Hours. Inspection Date: 09/04/2008 Correction Date: 10/16/2008

Medical Gases and Anesthetizing Areas

Proper Medical Gas Storage and Administration Areas. Inspection Date: 07/13/2009 Correction Date: 08/18/2009

Miscellaneous

Fire Safety Features Required by Current Fire Safety Codes. Inspection Date: 09/04/2008 Correction Date: 10/16/2008

Smoking Regulations

Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 09/04/2008 Correction Date: 10/16/2008
Posted "No-Smoking" Signs in Areas Where Smoking is Not Permitted or Did Not Provide Ashtrays Where Smoking Was Allowed. Inspection Date: 07/13/2009 Correction Date: 08/18/2009