DELAWARE VETERANS HOME

The information listed below provides an in-depth look into the type and quality of care offered at Delaware Veterans Home. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

DELAWARE VETERANS HOME
100 DELAWARE VETERAN'S DRIVE
MILFORD, DE 19963
(302) 424-6000

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only
Overall Rating

Percent of Beds Occupied

90%

Number of Residents and Certified Beds

  • Residents: 108
  • Certified Beds: 120

This Facility Accepts

  • Medicare
  • Medicaid

Operational Details

  • Operated By Government - State
  • Offers Only Resident Counseling
  • This Facility is Not Part of a Chain or Franchise

Get Free Help Finding Senior Care

  • Compare Costs and Services
  • 100% Free Service - No Obligation
  • Discuss Different Care Options Availabe
Fill out the form above to get started
Looking For*
City/State*
First Name*
Last Name*
Phone*
Email*

Note:* Required Fields

We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

This FacilityFor-ProfitNon-ProfitGovt

Nearby Cities:

Dover | Georgetown | Lewes

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Clinically Complex". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Delaware Veterans Home. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident ServicesResident ConditionsPercent of Service Days

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum
  • At least one rehabilitation discipline five days/week
ADL Index Range: 11-1617.6%
Total Percent:17.6%
 

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum
  • Five days any combination of three rehabilitation disciplines
ADL Index Range: 0-535.3%
Total Percent:35.3%
 

Clinically Complex

  • Pneumonia, hemiplegia with ADL score >=5
  • Surgical wounds or open lesions with treatment
  • Burns
  • Chemotherapy while a resident
  • Oxygen therapy while a resident
  • IV medications or transfusions while a resident
  • Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1
ADL Index Range: 0-1
- No Signs of depression
47.1%
Total Percent:47.1%
 

Rating Details For Delaware Veterans Home

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per DayReportedExpected
Registered Nurse (RN) Hours1 Hour and 30 Minutes55 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours42 Minutes36 Minutes
Certified Nursing Assistant (CNA) Hours3 Hours and 4 Minutes2 Hours and 15 Minutes
Total Licensed Nurse Hours2 Hours and 12 Minutes1 Hour and 30 Minutes
Total Nurse Hours5 Hours and 16 Minutes3 Hours and 45 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Delaware are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This FacilityDelaware Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season90-100%94%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%94%

Long-Term Stay Deficiencies

Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder42%52%
Percent of Long-Stay Residents Who Lose Too Much Weight10%8%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder5%4%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain1%3%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection5%10%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair3%5%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores10%9%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased15%16%
Percent of Long-Stay Residents Who Are More Depressed or Anxious7%12%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse7%13%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores1%3%
Percent of Long-Stay Residents Who Were Physically Restrained2%9%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination90-100%88%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season90-100%89%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Had Moderate to Severe Pain-17%
Percent of Short-Stay Residents Who Have Delirium-2%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 04/18/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Administration

Hire Nurse Aides Who Have Shown That They Are Skilled and Care for Residents Safely On-The-Job.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Give or Get Lab Tests to Meet the Needs of Residents.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Set Up or Keep a Group of People to Review and Ensure Quality.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Keep Accurate and Appropriate Medical Records.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Train All Employees on What to Do in an Emergency.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009

Environmental

Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Provide at Least One Room to Use As a Dining Room and for Activities, That is a Good Size, with Good Lighting, Airflow and Furniture.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Have Enough Outside Airflow.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Provide Needed Housekeeping and Maintenance.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Have a Program to Keep Infection from Spreading.
  • Inspection Date: 04/18/2011
  • Correction Date: 06/20/2011
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable.
  • Inspection Date: 04/18/2011
  • Correction Date: 06/20/2011

Mistreatment

1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009

Nutrition and Dietary

Provide Special Eating Equipment and Utensils for Each Resident Who Needs Them.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Make Sure That the Attending Doctor Orders Special Diets.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Store, Cook, and Give out Food in a Safe and Clean Way.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Have Drugs and Other Similar Products Available, Which Are Needed Every Day and in Emergencies, and Give Them out Properly.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Properly Mark Drugs and Other Similar Products.
  • Inspection Date: 04/18/2011
  • Correction Date: 06/20/2011

Quality Care

Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 06/02/2008
  • Correction Date: 08/26/2008
Give Professional Services That Meet a Professional Standard of Quality.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Make Sure That Residents with Reduced Range of Motion Get Proper Treatment and Services to Increase Range of Motion.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Inspection Date: 04/18/2011
  • Correction Date: 06/20/2011
Make Sure That Each Resident's Nutritional Needs Were Met.
  • Inspection Date: 04/18/2011
  • Correction Date: 06/20/2011

Resident Assessment

1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan.
  • Inspection Date: 04/18/2011
  • Correction Date: 06/20/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 06/11/2009
  • Correction Date: 08/28/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Inspection Date: 04/18/2011
  • Correction Date: 06/20/2011

Enforcement

Below is a list of any civil penalities or denials of payment for new admissions (DPNA) that this facility received in the previous three years. Note: Monetary figures are not available for DPNAs.

Action TakenDateAmount
Denial of Payment for New Admission (DPNA)04/14/2011-

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Delaware Veterans Home, as well as complaints by residents or their family in the previous three years.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Formal ComplaintsDegree of HarmResidents Affected

Administration

Choose a Doctor to Be the Medical Director.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Set Up or Keep a Group of People to Review and Ensure Quality.
  • Complaint Filed: 05/26/2010
  • Correction Date: 07/09/2010

Environmental

Have a Program to Keep Infection from Spreading.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests.
  • Complaint Filed: 12/16/2008
  • Correction Date: 02/11/2009
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable.
  • Complaint Filed: 02/03/2011
  • Correction Date: 04/08/2011
Make Sure That the Nursing Home Area is Free of Dangers That Cause Accidents.
  • Complaint Filed: 02/03/2011
  • Correction Date: 04/08/2011

Mistreatment

Keep Each Resident Free from Physical Restraints, Unless Needed for Medical Treatment.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
1) Hire Only People Who Have No Legal History of Abusing, Neglecting or Mistreating Residents; or 2) Report and Investigate Any Acts or Reports of Abuse, Neglect or Mistreatment of Residents.
  • Complaint Filed: 09/19/2008
  • Correction Date: 11/18/2008
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Complaint Filed: 12/16/2008
  • Correction Date: 02/11/2009
Write and Use Policies That Forbid Mistreatment, Neglect and Abuse of Residents and Theft of Residents' Property.
  • Complaint Filed: 04/14/2011
  • Correction Date: 07/07/2011

Nutrition and Dietary

Prepare Food That is Nutritional, Appetizing, Tasty, Attractive, Well-Cooked, and at the Right Temperature.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects.
  • Complaint Filed: 12/16/2008
  • Correction Date: 02/11/2009

Quality Care

Give Professional Services That Meet a Professional Standard of Quality.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Make Sure That Residents Who Cannot Care for Themselves Receive Help with Eating/Drinking, Grooming and Hygiene.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Give Each Resident Enough Fluids to Keep Them Healthy and Prevent Dehydration.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 12/16/2008
  • Correction Date: 02/11/2009
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 12/16/2008
  • Correction Date: 02/11/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores.
  • Complaint Filed: 05/26/2010
  • Correction Date: 07/09/2010
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible.
  • Complaint Filed: 02/03/2011
  • Correction Date: 04/08/2011
Make Sure That Residents Receive Treatment/Services to Continue to Be Able to Care for Themselves, Unless a Change is Unavoidable.
  • Complaint Filed: 02/03/2011
  • Correction Date: 04/08/2011

Resident Assessment

Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 02/03/2011
  • Correction Date: 04/08/2011
Develop a Complete Care Plan That Meets All of a Resident's Needs, with Timetables and Actions That Can Be Measured.
  • Complaint Filed: 04/14/2011
  • Correction Date: 07/07/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect.
  • Complaint Filed: 06/02/2008
  • Correction Date: 08/26/2008
Immediately Tell the Resident, Doctor, and a Family Member If: the Resident is Injured, There is a Major Change in Resident's Physical/Mental Health, There is a Need to Alter Treatment Significantly, or the Resident Must Be Transferred or Discharged.
  • Complaint Filed: 12/16/2008
  • Correction Date: 02/11/2009

Fire Safety

Nursing homes certified by Medicare and/or Medicaid are required to have fire safety inspections to meet Life Safety Code (LSC) standards. Below is a list of deficiencies that Delaware Veterans Home had in recent fire safety inspections. This information can be used to see if all standards were met, the degree of harm, the number of residents affected, and the date when deficiencies were corrected. Note: The most recent fire safety survey was on 04/19/2011.

Degree of Harm

  • - Potential for Minimal Harm
  • - Minimal Harm or Potential for Harm
  • - Resident Harmed
  • - Immediate Jeopardy to Resident Health

Residents Affected

  • - Isolated
  • - Some Residents
  • - Many Residents
Deficiencies Found By InspectorsDegree of HarmResidents Affected

Automatic Sprinkler Systems

An Approved Automatic Sprinkler System Connected to the Fire Alarm System.
  • Inspection Date: 06/17/2009
  • Correction Date: 09/15/2009
Automatic Sprinkler Systems That Have Been Maintained in Working Order.
  • Inspection Date: 04/19/2011
  • Correction Date: 07/30/2011

Building Service Equipment

Properly Protected Cooking Facilities.
  • Inspection Date: 04/19/2011
  • Correction Date: 07/30/2011

Electrical

Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 06/17/2009
  • Correction Date: 09/15/2009
Properly Installed Electrical Wiring and Equipment.
  • Inspection Date: 04/19/2011
  • Correction Date: 07/30/2011

Emergency Plans and Fire Drills

Record of Quarterly Fire Drills for Each Shift Under Varying Conditions.
  • Inspection Date: 06/17/2009
  • Correction Date: 09/15/2009

Exits and Egress

Exits That Are Accessible at All Times.
  • Inspection Date: 04/19/2011
  • Correction Date: 07/30/2011

Hazardous Area

Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 06/17/2009
  • Correction Date: 09/15/2009
Construction That Can Resist Fire for One Hour or an Approved Fire Extinguishing System.
  • Inspection Date: 04/19/2011
  • Correction Date: 07/30/2011

Illumination and Emergency Power

Properly Located and Lighted "Exit" Signs.
  • Inspection Date: 04/19/2011
  • Correction Date: 07/30/2011
Source: Medicare Nursing Home Compare; Health and Social Services of Delaware - Division of Long Term Care and Resident Protection - Retrieved 2011