MILFORD CENTER

The information listed below provides an in-depth look into the type and quality of care offered at Milford Center. It is important to note that when evaluating if a nursing home is right for you or a loved one, ratings should not be taken as the sole deciding factor, but as one of many aspects to be considered.

Address

MILFORD CENTER
700 MARVEL ROAD
MILFORD, DE 19963
(302) 422-3303

Nursing Home Ratings

Health Inspections
Quality Measures
Nursing Staff
R.N. Staff Only

Overall Rating

Percent of Beds Occupied

89%

Number of Residents and Certified Beds

Residents: 121
Certified Beds: 136

This Facility Accepts

Medicare
Medicaid

Operational Details

Operated By For Profit - Corporation
Offers Only Resident Counseling
This Facility is Part of a Chain or Franchise

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Nearby Cities:

Georgetown | Dover | Lewes

Resident Services

The information below lists services this facility has provided for residents from October through December 2010. During this period, the most common type of service provided was "Ultra-High Rehabilitation". To get a better idea of the types of services that are commonly performed, compare the "Percent of Service Days" column below. These services are based on submitted claims to Medicare and do not provide a complete overview of all the services provided by Milford Center. For more information read our guide on how nursing facilities are reimbursed, types of services, and ADL index scores.

Resident Services

Resident Conditions

Percent of Service Days

Ultra-High Rehabilitation Plus Extensive Services

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	1.4%
ADL Index Range: 2-10	0.10%
Total Percent:	1.5%

Very High Rehabilitation Plus Extensive Services

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	0.2%
Total Percent:	0.2%

Medium Rehabilitation Plus Extensive Services

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines
Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 11-16	0.5%
Total Percent:	0.5%

Ultra-High Rehabilitation

Rehabilitation 720 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week
A second rehabilitation discipline three days/week

ADL Index Range: 11-16	28.1%
ADL Index Range: 6-10	23.3%
ADL Index Range: 0-5	15.7%
Total Percent:	67.1%

Very High Rehabilitation

Rehabilitation 500 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	3.5%
ADL Index Range: 6-10	3.8%
ADL Index Range: 0-5	1.9%
Total Percent:	9.3%

High Rehabilitation

Rehabilitation 325 Minutes Per Week Minimum

At least one rehabilitation discipline five days/week

ADL Index Range: 11-16	1.3%
ADL Index Range: 6-10	0.8%
Total Percent:	2.1%

Medium Rehabilitation

Rehabilitation 150 Minutes Per Week Minimum

Five days any combination of three rehabilitation disciplines

ADL Index Range: 11-16	1.8%
ADL Index Range: 6-10	0.7%
ADL Index Range: 0-5	0.05%
Total Percent:	2.6%

Low Rehabilitation

Rehabilitation 45 Minutes Per Week Minimum

Three days any combination of three rehabilitation disciplines
Two services of restorative nursing six days per week

ADL Index Range: 0-10	0.10%
Total Percent:	0.10%

Extensive Services

Tracheostomy care
Ventilator or respirator
Isolation for active infectious disease while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 2-16 - Isolation for active infectious disease	0.3%
Total Percent:	0.3%

Special Care High

Comatose
Septicemia
Diabetes with daily injections and a change of order two or more days
Quadriplegia with ADL score greater or equal to 5
Chronic Obstructive Pulmonary Disease (COPD) and shortness of breath when lying flat
Fever with pneumonia, or vomiting, or weight loss, or feeding tube
Parenteral/IV feedings
Respiratory therapy for 7 days
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 15-16 - No Signs of depression	0.3%
ADL Index Range: 11-14 - No Signs of depression	1.4%
ADL Index Range: 6-10 - No Signs of depression	2.0%
Total Percent:	3.7%

Special Care Low

Cerebral palsy, multiple sclerosis, or Parkinson's disease with ADL score greater or equal to 5
Respiratory failure and oxygen therapy while a resident
Feeding tube where calories >= 51% or calories are in the range of 26-50% and fluid >= 501 mL)
Ulcers: 2 or more stage II or 1 or more stage III or IV pressure ulcers
Ulcers: 2 or more venous or arterial ulcers
Ulcers: 1 stage II pressure ulcer and 1 venous or arterial ulcer with 2 or more skin care treatments
Foot infection/diabetic foot ulcer/open lesions of foot with treatment
Radiation therapy while a resident
Dialysis while a resident
Activities of Daily Living (ADL) score of 2 or more

ADL Index Range: 15-16 - No Signs of depression	2.8%
ADL Index Range: 11-14 - No Signs of depression	1.5%
ADL Index Range: 6-10 - No Signs of depression	1.0%
Total Percent:	5.3%

Clinically Complex

Pneumonia, hemiplegia with ADL score >=5
Surgical wounds or open lesions with treatment
Burns
Chemotherapy while a resident
Oxygen therapy while a resident
IV medications or transfusions while a resident
Extensive Services, Special Care High or Special Care Low qualifier and ADL score of 0 or 1

ADL Index Range: 15-16 - Signs of depression	0.7%
ADL Index Range: 15-16 - No Signs of depression	2.2%
ADL Index Range: 11-14 - Signs of depression	0.7%
ADL Index Range: 11-14 - No Signs of depression	0.7%
ADL Index Range: 6-10 - No Signs of depression	0.2%
ADL Index Range: 0-1 - No Signs of depression	0.05%
Total Percent:	4.6%

Behavioral Symptoms and Cognitive Performance

Cognitive impairment BIMS score less than or equal to 9
CPS great than or equal to 3
Hallucinations or delusions
Physical or verbal behavioral symptoms toward others
Other behavioral symptoms
Rejection of care or wandering
Activities of Daily Living (ADL) score of 5 or less

ADL Index Range: 0-1 - Less restorative nursing	0.7%
Total Percent:	0.7%

Reduced Physical Function

Urinary and/or bowel training program
Passive and/or active range of motion (ROM)
Amputation/prosthesis training
Dressing or grooming training
Eating or swallowing training
Transfer training
Splint or brace assistance
Bed mobility and/or walking training
Communication training

ADL Index Range: 6-10 - Less restorative nursing	1.0%
ADL Index Range: 2-5 - Less restorative nursing	0.8%
ADL Index Range: 0-1 - Less restorative nursing	0.1%
Total Percent:	2.0%

Rating Details For Milford Center

Nursing Staff -

The nursing staff is the most important part of what determines the quality of care and comfort of a resident in a nursing home. Government regulations set expectations on time spent with each resident based on the services being provided. The breakdown below lists the nursing types (RN, LPN, LVN, CNA) and a comparison of the reported and expected hours per resident per day.

Nursing Hours Per Resident Per Day	Reported	Expected
Registered Nurse (RN) Hours	1 Hour and 12 Minutes	59 Minutes
Licensed Practical/Vocational Nurse (LPN/LVN) Hours	42 Minutes	38 Minutes
Certified Nursing Assistant (CNA) Hours	2 Hours and 31 Minutes	2 Hours and 34 Minutes
Total Licensed Nurse Hours	1 Hour and 53 Minutes	1 Hour and 38 Minutes
Total Nurse Hours	4 Hours and 24 Minutes	4 Hours and 12 Minutes

Quality of Care -

Medicare determines quality of care ratings for nursing facilities by surveying several "quality measures", which are broken down into long-term and short-term stay residents, as well as if the action is preventive or if there is a deficiency in the quality of care. State averages for Delaware are also provided for comparison purposes. Note: Figures below are averaged over the past nine months.

This Facility

Delaware Average

Long-Term Stay Preventive Actions

Percent of Long-Stay Residents Given Influenza Vaccination During the Flu Season	86%	94%
Percent of Long-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	86%	94%

Long-Term Stay Deficiencies

Percent of Long-Stay Residents Who Were Physically Restrained	10%	9%
Percent of Long-Stay Residents Who Are More Depressed or Anxious	17%	12%
Percent of Long-Stay Residents Who Have Moderate to Severe Pain	1%	3%
Percent of Low-Risk Long-Stay Residents Who Lose Control of Their Bowels or Bladder	59%	52%
Percent of Long-Stay Residents Who Had a Urinary Tract Infection	18%	10%
Percent of Long-Stay Residents Who Spend Most of Their Time in Bed or in a Chair	5%	5%
Percent of Long-Stay Residents Whose Ability to Move About in and Around Their Room Got Worse	16%	13%
Percent of Low-Risk Long-Stay Residents Who Have Pressure Sores	3%	3%
Percent of Long-Stay Residents Who Lose Too Much Weight	10%	8%
Percent of Long-Stay Residents Whose Need for Help with Daily Activities Has Increased	24%	16%
Percent of Long-Stay Residents Who Have/Had a Catheter Inserted and Left in Their Bladder	2%	4%
Percent of High-Risk Long-Stay Residents Who Have Pressure Sores	9%	9%

Short-Term Stay Preventive Actions

Percent of Short-Stay Residents Who Were Assessed and Given Pneumococcal Vaccination	89%	88%
Percent of Short-Stay Residents Given Influenza Vaccination During the Flu Season	85%	89%

Short-Term Stay Deficiencies

Percent of Short-Stay Residents Who Have Pressure Sores	14%	11%
Percent of Short-Stay Residents Who Had Moderate to Severe Pain	28%	17%
Percent of Short-Stay Residents Who Have Delirium	-	2%

Health Inspection Details -

All Medicare and/or Medicaid certified nursing home must undergo health inspections on average once a year, but may be more frequent if the facility is peforming poorly. These inspections cover most aspects of life in a nursing home, and are broken down into deficiencies types, which including: Pharmacy Service, Administration, Resident Rights, Nutrition and Dietary, Resident Assessment, Environmental, and Mistreatment. Below are the list of deficiencies found by inspectors in the past few years along with the degree of harm and how many residents may have been affected. Note: The most recent health survey was on 05/31/2011.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Deficiencies Found By Inspectors

Degree of Harm

Residents Affected

Administration

Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 09/24/2008 Correction Date: 10/31/2008
1) Review the Work of Each Nurse Aide Every Year; or 2) Give Regular Training for the Nurse Aides. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Choose a Doctor to Be the Medical Director. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Set Up or Keep a Group of People to Review and Ensure Quality. Inspection Date: 09/09/2009 Correction Date: 10/16/2009

Environmental

Make Sure There is a Program to Prevent/Deal with Mice, Insects, or Other Pests. Inspection Date: 09/24/2008 Correction Date: 10/31/2008
Have a Program to Keep Infection from Spreading. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Provide Needed Housekeeping and Maintenance. Inspection Date: 05/31/2011 Correction Date: 07/01/2011
Have a Program to Keep Infection from Spreading. Inspection Date: 05/31/2011 Correction Date: 07/01/2011
Make Sure That the Nursing Home Area is Safe, Easy to Use, Clean and Comfortable. Inspection Date: 05/31/2011 Correction Date: 07/01/2011

Nutrition and Dietary

Provide Food in a Way That Meets a Resident's Needs. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Store, Cook, and Give out Food in a Safe and Clean Way. Inspection Date: 05/31/2011 Correction Date: 07/01/2011

Pharmacy Service

1) Make Sure That Residents Who Take Drugs Are Not Given Too Many Doses or for Too Long; 2) Make Sure That the Use of Drugs is Carefully Watched; or 3) Stop or Change Drugs That Cause Unwanted Effects. Inspection Date: 05/31/2011 Correction Date: 07/01/2011
At Least Once a Month, Have a Licensed Pharmacist Check the Drugs That Each Resident Takes. Inspection Date: 05/31/2011 Correction Date: 07/01/2011

Quality Care

Properly Care for Residents Needing Special Services, Including: Injections, Colostomy, Ureostomy, Ileostomy, Tracheostomy Care, Tracheal Suctioning, Respiratory Care, Foot Care, and Prostheses. Inspection Date: 09/24/2008 Correction Date: 10/31/2008
Give Each Resident Care and Services to Get or Keep the Highest Quality of Life Possible. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Give Professional Services That Follow Each Resident's Written Care Plan. Inspection Date: 05/31/2011 Correction Date: 07/01/2011
Give Residents Proper Treatment to Prevent New Bed (Pressure) Sores or Heal Existing Bed Sores. Inspection Date: 05/31/2011 Correction Date: 07/01/2011

Resident Assessment

Make Sure That Doctors Visit Residents Regularly, As Required. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
1) Develop a Complete Care Plan Within 7 Days of Each Resident's Admission; 2) Prepare a Care Plan with the Care Team, Including the Primary Nurse, Doctor, Resident or Resident's Family or Representative; or 3) Check and Update the Care Plan. Inspection Date: 05/31/2011 Correction Date: 07/01/2011

Resident Rights

Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 09/24/2008 Correction Date: 10/31/2008
Provide Proof That All Residents' Personal Money Which is Deposited with the Nursing Home, is Secure. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 09/09/2009 Correction Date: 10/16/2009
Allow Residents to Easily See the Results of the Nursing Home's Most Recent Survey. Inspection Date: 05/31/2011 Correction Date: 07/01/2011
Provide Care in a Way That Keeps or Builds Each Resident's Dignity and Self Respect. Inspection Date: 05/31/2011 Correction Date: 07/01/2011

Deficiencies from Complaints and Incidents

The table below lists incident reports by the nursing staff or administration for Milford Center, as well as complaints by residents or their family in the previous three years.

Degree of Harm

- Potential for Minimal Harm
- Minimal Harm or Potential for Harm
- Resident Harmed
- Immediate Jeopardy to Resident Health

Residents Affected

- Isolated
- Some Residents
- Many Residents

Formal Complaints

Degree of Harm

Residents Affected